Yup my audio constantly cuts out and Bluetooth disconnects. Sometimes Bluetooth disconnects and it won’t reconnect until I shut off the vehicle. Any fixes for this yet?
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I haven't experienced this issue with my Badlands yet, but we've owned vehicles with Sync 3 for several years now. We generally use Android Auto, so the phone remains connected with a cable.Yup my audio constantly cuts out and Bluetooth disconnects. Sometimes Bluetooth disconnects and it won’t reconnect until I shut off the vehicle. Any fixes for this yet?
So the APIM module was finally replaced this week. The problem still persists... It's at the dealer again for some more diagnostics. I have a feeling it has something to do with either the actual radio amplifier unit, or wiring somewhere. Probably the unit. Will keep all of you posted.Hi everyone, I was wondering if anyone had this issue that I am facing now. Whenever I listen to music through my radio, FM, Sirus XM, Android Auto, Bluetooth, Etc, the audio will intermittently cut out for a split second. There is no regular period to it happening, sometimes it happens every 5 minutes, other times 20 minutes, other times not at all throughout the entire ride. I have some footage from my dashcam which records audio of when it happens. It happens at about 3 seconds in and about 8 seconds in. I took it to the dealership and they said that they were going to order a new APIM module for it. I hope that fixes the issue! It is super annoying to have the audio cut out randomly while jamming out. Please reach out if you have had similar issues to this, I am curious if I am the only one.
I don’t have android I use an iPhone and it’s never connected with a cable. I only use Bluetooth to listen to music, podcasts, YouTube etc. how do you perform a master reset on sync 3? Is it in the settings somewhere? Thanks.I haven't experienced this issue with my Badlands yet, but we've owned vehicles with Sync 3 for several years now. We generally use Android Auto, so the phone remains connected with a cable.
So far we've been able to solve a variety of bad behaviors with Sync 3 by performing a master reset of the Sync system along with uninstall/reinstall Android Auto on the phones. Make sure you delete the cache partition on your phone before reinstalling Android Auto. Also make sure you connect the phone via Bluetooth prior to connecting with the cable and enabling Android Auto.
In one case in the past we had to reset the network settings on the phone in addition to deleting/reinstalling Android Auto. If you're not using Android Auto you might try resetting Sync and resetting the network settings on your phone. Note that you'll have to reconnect all WiFi and Bluetooth devices when you do this.
Yes. Touch Settings->General. It's either the screen for "updates" or "about."I don’t have android I use an iPhone and it’s never connected with a cable. I only use Bluetooth to listen to music, podcasts, YouTube etc. how do you perform a master reset on sync 3? Is it in the settings somewhere? Thanks.
Yes. Touch Settings->General. It's either the screen for "updates" or "about."
Since you're still having the issue after the shop installed a new APIM a SYNC reset likely won't be enough. You might consider clearing the Bluetooth cache on your phone:
https://www.businessinsider.com/how-to-clear-bluetooth-cache
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Do not reset using that method.
To do a soft reset: hold down the center button of the volume knob and the fast forward button until the screen turns black and release.
I haven’t had the APIM replaced that was the other person. I will try the reset and report back. ThanksYes. Touch Settings->General. It's either the screen for "updates" or "about."
Since you're still having the issue after the shop installed a new APIM a SYNC reset likely won't be enough. You might consider clearing the Bluetooth cache on your phone:
https://www.businessinsider.com/how-to-clear-bluetooth-cache
I think we're talking about resetting different devices. The link to the article at Business Insider is about resetting the Bluetooth cache on mobile phones. I think you're talking about resetting the LCD screen in the car.Do not reset using that method.
To do a soft reset: hold down the center button of the volume knob and the fast forward button until the screen turns black and release.
I wanted to mention this is a problem I've noticed also and you perfectly described how it sounds for me as well. I bought my car a week ago and custom ordered it. 2022 Badlands with the B&O package.Noticed this here as well. It's like a split-second of audio just doesn't make it to the speakers rather than the audio source (YouTube Music, Google Podcasts via Android Auto) pausing for a split second. I've noticed it several times and don't recall it from the last vehicle I had with Sync 3, or a 2020 Escape rental with the same Sync 3.4 system in December. Unless I'm just not remembering the other cars doing it.
I did the master reset and all is good now. Haven’t had any issues of Bluetooth audio cutting out or phone disconnecting. Thanks.Yes. Touch Settings->General. It's either the screen for "updates" or "about."
Since you're still having the issue after the shop installed a new APIM a SYNC reset likely won't be enough. You might consider clearing the Bluetooth cache on your phone:
https://www.businessinsider.com/how-to-clear-bluetooth-cache