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I was excited when I was finally when I got to drive my 21 BS off the lot as my own vehicle but after only a few hours and less that 60 miles later I had several concerning warning flash up on my cluster mid-drive. So now im left with a non-functional AWD and almost all of the drive assist features on my Outer Banks unusable.
For context I when I purchased the vehicle from my local ford dealer it already had 44k on the odometer and had test driven just fine. They were able to get me a solid price and the vehicle fit the needs for me and my wife so it seemed like a no-brainer, now I'm feeling some serious doubt when hearing the dealer tell me it will be at least 5 days to get looked at and if it turns out to be related to the powertrain I might not have the vehicle back for 1-2 months.
What currently flashes up on the dash are warnings about 4WD being turned off and that serivce requires, pre-collision assist disabled, hill start assist disabled and advancedtrac service required. I've not been able to find much about an issue like this online so I was wondering if anyone had experienced something similar and what ended up being the problem. For those interested I'll be updating this thread as I hear back from the dealer.
Update#1
Dealer says they will try to get it looked at as soon as possible but have no concrete time table they can give me on getting it seen and the same goes for any kind of loaner vehicle.
Update#2
They were able to determine that a control module in the rear axle that is responsible for the AWD has failed and will need to be replaced. They say once ordered it will take 2-3 days to arrive and about 9 hours of labor to complete the repair. Unfortunately still no loaner is available so it looks like I'll need to get my own rental in the meantime.
For context I when I purchased the vehicle from my local ford dealer it already had 44k on the odometer and had test driven just fine. They were able to get me a solid price and the vehicle fit the needs for me and my wife so it seemed like a no-brainer, now I'm feeling some serious doubt when hearing the dealer tell me it will be at least 5 days to get looked at and if it turns out to be related to the powertrain I might not have the vehicle back for 1-2 months.
What currently flashes up on the dash are warnings about 4WD being turned off and that serivce requires, pre-collision assist disabled, hill start assist disabled and advancedtrac service required. I've not been able to find much about an issue like this online so I was wondering if anyone had experienced something similar and what ended up being the problem. For those interested I'll be updating this thread as I hear back from the dealer.
Update#1
Dealer says they will try to get it looked at as soon as possible but have no concrete time table they can give me on getting it seen and the same goes for any kind of loaner vehicle.
Update#2
They were able to determine that a control module in the rear axle that is responsible for the AWD has failed and will need to be replaced. They say once ordered it will take 2-3 days to arrive and about 9 hours of labor to complete the repair. Unfortunately still no loaner is available so it looks like I'll need to get my own rental in the meantime.
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