Tired of Waitng

[BillC]

Well, it's been about 6 weeks since we dropped our '23 OBX off at the dealer. Hasn't left the bodyshop, still waiting for the mechanical diag. Worst part is, I'm kinda getting fond of the Chevy Equinox LS that we have for a rental. I even told the FoMoCo customer service rep that when he called last week to see if we had made any progress.

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[Jmuns]

I love my BS. But at 6 weeks I’m looking elsewhere. What’s wrong with it?

 

[BillC]

I love my BS. But at 6 weeks I’m looking elsewhere. What’s wrong with it?

Paint and body issues, rust issues, water leaks, drive train noise, power window issues, intermittent suspension noise. Oh, and the battery is dead.

 

[rocks]

Lemon law or dump it.

 

[Jmuns]

Lemon law or dump it.

+1

 

[69cuda340s]

Paint and body issues, rust issues, water leaks, drive train noise, power window issues, intermittent suspension noise. Oh, and the battery is dead.

Trade it in at the chevy dealer and get a new Equinox LS

 

[Broncoette]

Well, it's been about 6 weeks since we dropped our '23 OBX off at the dealer. Hasn't left the bodyshop, still waiting for the mechanical diag. Worst part is, I'm kinda getting fond of the Chevy Equinox LS that we have for a rental. I even told the FoMoCo customer service rep that when he called last week to see if we had made any progress.

I'd get rid of it. That's what I did after my 2021 OB stranded me twice within 8 days. I was fed up with the Bronco and my local Ford dealer. I had a tinge of guilt the first couple days but that feeling soon left me.

 

[Jmuns]

I just ordered a 2024 Equinox LS for my work vehicle (Fleet car). I don't mind them, but I wouldn't buy one myself. I have put over 75k miles on multiples though with no issues.

 

[BillC]

Lemon law or dump it.

No "Lemon Law" in my province in Canada. Don't know what our options are, but it's looking like we're gonna eat some $$$ to get into a new vehicle.

 

[Bucko]

No "Lemon Law" in my province in Canada. Don't know what our options are, but it's looking like we're gonna eat some $$$ to get into a new vehicle.

Do some research before you eat money on it. There has to be some consumer protection in your neck of the woods.

And I don't blame you. I'd be doing the same in unloading it. As much as I like the BS, I dislike paying for nothing while it sites waiting on repairs or parts.

Maybe the Ford rep that frequents this site can/will step in to offer whatever they can do.

 

[BillC]

Do some research before you eat money on it. There has to be some consumer protection in your neck of the woods.

And I don't blame you. I'd be doing the same in unloading it. As much as I like the BS, I dislike paying for nothing while it sites waiting on repairs or parts.

Maybe the Ford rep that frequents this site can/will step in to offer whatever they can do.

The Ford rep is FoMoCo USA. No Ford Canada reps have reached out through the page, though I am in contact with them. Everyone that I've talked to say that it is the responsibility of the dealer, who are independent businesses, to try and make the customer happy. I could go through a program called CAMVAP, which is a voluntary program that the manufacturers participate in to resolve issues. I just want a (reasonably) problem-free vehicle to drive and enjoy.

 

[BillC]

Trade it in at the chevy dealer and get a new Equinox LS

The point is, we have had the Chev long enough that we're getting used to it. And we don't particularly want a GM product at this time. If we leave Ford, we'll likely get a Honda, or Toyota.

 

[SnoopyBroncoSport]

No "Lemon Law" in my province in Canada. Don't know what our options are, but it's looking like we're gonna eat some $$$ to get into a new vehicle.

I wish Canada would adopt this from the US. What a great protection mechanism for the consumer. We also don't have an airline law to help protect the consumer. I mean, we have one but it lacks teeth and favours the airlines.

 

[Dude]

No "Lemon Law" in my province in Canada. Don't know what our options are, but it's looking like we're gonna eat some $$$ to get into a new vehicle.

Your options in Canada are limited - not long ago I helped a relative with a new VW vehicle issue. We wrote letters detailing the issue to the following:

1. The Canadian Dealership where the vehicle was purchased; letter was hand delivered to the dealership owner/manager and dealership owner/manager was made aware that letters and cases were filed with #2 and #3:

2. Volkswagen Cañada Customer Relations:
Customer Care (and filed a Case with them)
(Ford will have something similar - check your Owners Manual)

3. Transport Canada (and filed a safety complaint)

In the USA, a class action lawsuit was filed on that VW vehicle issue so we included that info in the letter (even though the class action lawsuit did not apply to Canada).

Very quickly the dealership responded, bought the car back and offered a discount on any other vehicle on the dealers lot.

 

[wireman]

I just ordered a 2024 Equinox LS for my work vehicle (Fleet car). I don't mind them, but I wouldn't buy one myself. I have put over 75k miles on multiples though with no issues.

Complete redesign on the 2025 model coming out mid 2024.

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