I have a 22 and the left knob is the on/off button for the system itself. When it turns on the passenger side is not activated because it's synced together. If you then change the temperature for the passenger side it will then turn the dual zone feature on.
Misleading advertising aside, it's also the responsibility of the consumer to do research when purchasing a product. I mean when I look at a Bronco Sport I've never thought to myself I bet this car has true advanced 4x4 capabilities. It's a compact crossover not a truck.
It's been like this every model year. Used to be donuts or a full size spare depending on trim from 21-24. Now its tire inflator or spare depending on trim and/or SAS package upgrade.
They will turn off eventually. You can also unlock and relock your car a couple times and they will shut off.
The easiest thing that worked for me for awhile was changing the setting for the autolamp timing to off or zero. I don't remember the exact wording.
It's discussed here...
That repair won’t be an issue. I’d ask for both the warranty and the maintenance plans to be honored for your time. Chances are they don’t go for that but I’d be asking for more than they offered just to negotiate something else.