SYNC update help!

[B5G4B]

So I have had major issues w the 22251 version. Can’t perform a master reset the screen freezes. Have done more of the 2 minute hold the buttons resets than I can count. Loaded the update on my USB. Update starts then I get this screen. After a few seconds the system restarts and no update. If I leave the USB in the whole process starts again. Any advice is appreciated!

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[davidg4781]

Alright, it doesn't let me copy and paste... not sure why.

But after the installation is complete, the instructions say to remove the USB drive then turn off your vehicle, open and close the door, then restart the vehicle.

 

[thomasm23]

So I have had major issues w the 22251 version. Can’t perform a master reset the screen freezes. Have done more of the 2 minute hold the buttons resets than I can count. Loaded the update on my USB. Update starts then I get this screen. After a few seconds the system restarts and no update. If I leave the USB in the whole process starts again. Any advice is appreciated!

The engine in the vehicle should be running during the entire update process. The message is telling you to stop the engine, open the drivers door, close the drivers door, lock the door, wait 2 minutes and restart the engine.

Keep the USB flash drive in the port. Follow instructions.

 

[B5G4B]

I’ve done everything you guys are saying. I’ve done this before, and understand the process.

It’s not working.

 

[thomasm23]

I’ve done everything you guys are saying. I’ve done this before, and understand the process.

It’s not working.

I would recommend calling the Ford
Connected Services Team
+1 (833) 389-0848
They are not working today. Call tomorrow.

 

[KidWiff]

I’m a new owner (1 week) of a BS In Heritage trim (love it so far) and a bit confused with these updates being discussed.

While I would expect that enabling the vehicle to connect with my home WiFi, SYNC updates would be automatic.

However, this thread and another I’ve read seem to indicate that updating is on the owner?

 

[PaulOinMA]

Those of us with significant, ongoing 22251 issues don't want to wait for the update to decide to load itself.

 

[thomasm23]

I’m a new owner (1 week) of a BS In Heritage trim (love it so far) and a bit confused with these updates being discussed.

While I would expect that enabling the vehicle to connect with my home WiFi, SYNC updates would be automatic.

However, this thread and another I’ve read seem to indicate that updating is on the owner?

Which version of Sync did your vehicle ship with?

 

[rocks]

Those of us with significant, ongoing 22251 issues don't want to wait for the update to decide to load itself.

What were the issues with the 22251? I didn't have any issues I've noticed in the last couple of months owning the BS.

 

[PaulOinMA]

Audio coming on when vehicle started. Audio skipping and eventually cutting out. Black screen. Controls non-responsive and freezing.

Reportedly due to dwdata partition fillig and not clearing out. Someone on the FE forum said the first file of the update clears it before 23188 is loaded.

 

[rocks]

Audio coming on when vehicle started. Audio skipping and eventually cutting out. Black screen. Controls non-responsive and freezing.

Reportedly due to dwdata partition fillig and not clearing out. Someone on the FE forum said the first file of the update clears it before 23188 is loaded.

None of that here in a 5/23 build. I just downloaded the new update and map update .

 

[KidWiff]

Which version of Sync did your vehicle ship with?

Good question. I came across it yesterday and can’t find it today ?

 

[PaulOinMA]

My wife's '23, delivered 2/23, is running 22200.

 

[thomasm23]

My wife's '23, delivered 2/23, is running 22200.

You can download the update using Wi-Fi by pairing the vehicle to your home Wi-Fi.

 

[Jmuns]

I’m a new owner (1 week) of a BS In Heritage trim (love it so far) and a bit confused with these updates being discussed.

While I would expect that enabling the vehicle to connect with my home WiFi, SYNC updates would be automatic.

However, this thread and another I’ve read seem to indicate that updating is on the owner?

In theory it should, but it you want to expedite the process you can do it manually.

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