Well I have to say I’m disappointed…

[redbucky2022]

22’ BSBB bought brand new in November of 22’. Put 40k miles on it. At 38k I had the BCM Recall performed. Noticed that engine performance felt a little better which I found odd but my cranking seemed slower and slower.
Left the house this morning, cranked fine. Got to the gym and worked out for two hours. Dead as can be with absolutely nothing left on. The one time I didn’t have my jump pack with me and not a soul in the parking lot had cables.
Called Ford Roadside- 3 hr eta.

Called local dealer- $400.00 please it’s 4k miles out of warranty. And it’s not covered by your Ford Protect as it’s a wear item.

Called Ford Corporate- it’s out of warranty what do you want us to do.

I managed to get jump and ate the $290.00 at Auto Zone and put in the AGM that it called for… which it didn’t have from the factory. I offered to pay a pro-rated charge for the battery at the dealer because I’m sorry but 1 year and 10 months on a battery is just piss poor in my option. And Ford’s customer service seems to die a little more as each year goes by.

I’ve had over 30 Ford Products in my lifetime and manage a fleet that I exclusively purchase Ford trucks for. My options are starting to change…
Rant over.

For those of you that are on an original battery and notice degradation in your BS ‘s ability to crank on start up, I’d suggest biting the bullet before your left stranded.

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[Dude]

22’ BSBB bought brand new in November of 22’. Put 40k miles on it.

…I offered to pay a pro-rated charge for the battery at the dealer because I’m sorry but 1 year and 10 months on a battery …

I also have a 2022, it was built on 12/30/2021 … I took delivery on 1/25/2022. Recall 24S24 performed June 2024 and factory EFB failed 7 weeks after that and was replaced 7/29/24 with an AGM Battery (was under warranty at 2.5 yrs 26k miles).

I used an in-vehicle voltage readout device to keep track of battery voltage in real time because I had expected the factory battery to fail not long after 24S24 was completed.

Your ‘22 was bought new Nov ‘22 and 1 year and 10 months (40k miles) the factory battery (EFB) failed.

I am wondering if your ‘22 was built much earlier than Nov 2022 and actually the battery was older than 1 yr 10 months?

You drove 40k miles in 1 yr 10 months so I would guess the battery was kept fully charged unless a lot of those 40k miles was done by short trips or the vehicle sat around in between long trips both of which can reduce the expected life of the battery as well as the environmental conditions the battery was subjected to. Florida probably was pretty hot much if those 1 year 10 months.

But you were out of warranty by 4k miles so is just how it is - Ford isn’t expected to pro-rate the battery or replace it for less than what Ford charges to replace a battery.

 

[Bucko]

As I read through these types of posts that appear more and more now that the BS's are getting into the 2,3, and 4 year old range, I'm getting disappointed each time on how we are being treated.

I've been members of countless forums over the past 25 plus years (some as a moderator, others as an Administrator), and have experienced the posts that members will create to express their feelings of disappointment, but never have I read so many on a vehicle/model that has been out a short period of time, with little or no support from a dealer or manufacturer.
In the past, there was always a "good faith warranty" that a dealer or regional service rep would push for and get for a consumer. Not lately with Ford apparently.

I have to say that my current 2023 Outer Banks is giving me trouble free ownership so far (5K miles to date).

However, I think that I'll be looking long and hard for its replacement within other manufacturers when the time comes. That time will be well before the 36 month/36k miles expires on this ride. I just can't take the risk of severe failure and the long wait on parts or service appointments that have been described here on this site from the membership.

 

[redbucky2022]

I agree. I

As I read through these types of posts that appear more and more now that the BS's are getting into the 2,3, and 4 year old range, I'm getting disappointed each time on how we are being treated.

I've been members of countless forums over the past 25 plus years (some as a moderator, others as an Administrator), and have experienced the posts that members will create to express their feelings of disappointment, but never have I read so many on a vehicle/model that has been out a short period of time, with little or no support from a dealer or manufacturer.
In the past, there was always a "good faith warranty" that a dealer or regional service rep would push for and get for a consumer. Not lately with Ford apparently.

I have to say that my current 2023 Outer Banks is giving me trouble free ownership so far (5K miles to date).

However, I think that I'll be looking long and hard for its replacement within other manufacturers when the time comes. That time will be well before the 36 month/36k miles expires on this ride. I just can't take the risk of severe failure and the long wait on parts or service appointments that have been described here on this site from the membership.

I have had relatively trouble free miles but I am questioning my future purchases with Ford. I have been in automotive all my life and good faith warranty was always considered as long as it was within reason.

I know there are a lot of factors that play into battery life, I spent a lot of time in the golf cart industry and can rant about battery life for days. If it was an engine, transmission or an item that was a mechanical part... something that moved.... I would maybe hold up to that 3/36k but a battery is one of those easy things that can be good faith with a simple phone call. I've always gone to bat for customers when the situation permitted. To give it the benefit of the doubt, my build date was 8/22 and it arrived 11/22 and I watched it roll off the car carrier. So by technicality it was "installed" over two years ago. But.. the actual in service date would be 11/22 and that's something a dealer service manager can fight on to take care of a customer. the difference of 4k miles should make no difference. It would probably have 10k less miles on it if I didn't spend a few months in Tennessee. Everything was well over an hour away. Even if they looked at drive cycle history I don't start my BS in the driveway to move it without letting it run or go around the block without reaching operating temps. I never short cycle my vehicles.

I could beat a dead horse for days on a lot of things. In the end I covered it because it was my responsibility as a vehicle owner.... just seems like Ford's art of customer service has slowly faded away.

 

[wiyeti]

I used an in-vehicle voltage readout device to keep track of battery voltage in real time because I had expected the factory battery to fail not long after 24S24 was completed.

Since mine is a '21 OB I bought one of these to monitor an older battery, pretty slick. Curious what a "normal" readout is. Mine is 12.3ish when vehicle is off. Idle it's about 14.6ish, and while driving anywhere from 13.3-14.6. I believe that is about normal.

 

[Dude]

Since mine is a '21 OB I bought one of these to monitor an older battery, pretty slick. Curious what a "normal" readout is. Mine is 12.3ish when vehicle is off. Idle it's about 14.6ish, and while driving anywhere from 13.3-14.6. I believe that is about normal.

Check the voltage after you have done a decent amount of driving that charges the battery - say at least 30 miles at at least 30mph.
The EFB might read around 12.6V just after you turn the vehicle off.
And then monitor the voltage without starting the vehicle a few days after that. If you notice the voltage dropping say to 12V or lower, within a few days to a week that will give you some additional info.

My EFB was unable to hold a charge. I couldn’t directly know the charge but the voltage dropped to around 11.8V within a few days after being fully charged at 12.6V with engine off.

And I could take a video of the voltage while starting the vehicle to see it drop into the 9V range. Not a precise test but still is informative.

My voltage monitor has a displayed accuracy of +/- 0.2V so is not very accurate but the drop in voltage was pronounced.

I have posted more info on this in a different thread that is easily found by searching.

 

[MedTech]

22’ BSBB bought brand new in November of 22’. Put 40k miles on it. At 38k I had the BCM Recall performed. Noticed that engine performance felt a little better which I found odd but my cranking seemed slower and slower.
Left the house this morning, cranked fine. Got to the gym and worked out for two hours. Dead as can be with absolutely nothing left on. The one time I didn’t have my jump pack with me and not a soul in the parking lot had cables.
Called Ford Roadside- 3 hr eta.

Called local dealer- $400.00 please it’s 4k miles out of warranty. And it’s not covered by your Ford Protect as it’s a wear item.

Called Ford Corporate- it’s out of warranty what do you want us to do.

I managed to get jump and ate the $290.00 at Auto Zone and put in the AGM that it called for… which it didn’t have from the factory. I offered to pay a pro-rated charge for the battery at the dealer because I’m sorry but 1 year and 10 months on a battery is just piss poor in my option. And Ford’s customer service seems to die a little more as each year goes by.

I’ve had over 30 Ford Products in my lifetime and manage a fleet that I exclusively purchase Ford trucks for. My options are starting to change…
Rant over.

For those of you that are on an original battery and notice degradation in your BS ‘s ability to crank on start up, I’d suggest biting the bullet before your left stranded.

My battery died 11 days after the BCM recall but I had no signs of the battery degrading, the day the dealership performed the recall, along with an oil change, they showed the battery state of health at 100%. On the last day, I got in to go to work and the screen told me it was in battery saver mode and to either turn off the ignition or start the vehicle (this was the only sign). I started the vehicle without any signs of slow crank, 8 hours later, getting ready to go home on a Friday afternoon, the battery was so dead the vehicle would not crank and I had to jump it. The next day I purchased an AGM battery, $259.00 from Advanced Auto, and installed it. My recommendation is, if you see that Vehicle in Battery Saver Mode, message on your screen and you are at home, don't leave home with that Bronco before you can change the battery because the battery will probably die at your destination.

My vehicle had a standard lead acid battery in it from the factory, not an AGM as required. I think Ford should reimburse anyone that has had to purchase a battery because the wrong battery was in the vehicle in the first place which probably lead to the premature death of the battery. It is just strange that it seems anyone who has had the BCM recall done and had a non-AGM battery that the battery dies a short time after this recall had been completed.

 

[MedTech]

22’ BSBB bought brand new in November of 22’. Put 40k miles on it. At 38k I had the BCM Recall performed. Noticed that engine performance felt a little better which I found odd but my cranking seemed slower and slower.
Left the house this morning, cranked fine. Got to the gym and worked out for two hours. Dead as can be with absolutely nothing left on. The one time I didn’t have my jump pack with me and not a soul in the parking lot had cables.
Called Ford Roadside- 3 hr eta.

Called local dealer- $400.00 please it’s 4k miles out of warranty. And it’s not covered by your Ford Protect as it’s a wear item.

Called Ford Corporate- it’s out of warranty what do you want us to do.

I managed to get jump and ate the $290.00 at Auto Zone and put in the AGM that it called for… which it didn’t have from the factory. I offered to pay a pro-rated charge for the battery at the dealer because I’m sorry but 1 year and 10 months on a battery is just piss poor in my option. And Ford’s customer service seems to die a little more as each year goes by.

I’ve had over 30 Ford Products in my lifetime and manage a fleet that I exclusively purchase Ford trucks for. My options are starting to change…
Rant over.

For those of you that are on an original battery and notice degradation in your BS ‘s ability to crank on start up, I’d suggest biting the bullet before your left stranded.

My battery died 11 days after the BCM recall but I had no signs of the battery degrading, the day the dealership performed the recall, along with an oil change, they showed the battery state of health at 100%. On the last day, I got in to go to work and the screen told me it was in battery saver mode and to either turn off the ignition or start the vehicle (this was the only sign). I started the vehicle without any signs of slow crank, 8 hours later, getting ready to go home on a Friday afternoon, the battery was so dead the vehicle would not crank and I had to jump it. The next day I purchased an AGM battery, $259.00 from Advanced Auto, and installed it. My recommendation is, if you see that Vehicle in Battery Saver Mode, message on your screen and you are at home, don't leave home with that Bronco before you can change the battery because the battery will probably die at your destination.

My vehicle had a standard lead acid battery in it from the factory, not an AGM as required. I think Ford should reimburse anyone that has had to purchase a battery because the wrong battery was in the vehicle in the first place which probably lead to the premature death of the battery. It is just strange that it seems anyone who has had the BCM recall done and had a non-AGM battery that the battery dies a short time after this recall had been completed.

 

[redbucky2022]

My battery died 11 days after the BCM recall but I had no signs of the battery degrading, the day the dealership performed the recall, along with an oil change, they showed the battery state of health at 100%. On the last day, I got in to go to work and the screen told me it was in battery saver mode and to either turn off the ignition or start the vehicle (this was the only sign). I started the vehicle without any signs of slow crank, 8 hours later, getting ready to go home on a Friday afternoon, the battery was so dead the vehicle would not crank and I had to jump it. The next day I purchased an AGM battery, $259.00 from Advanced Auto, and installed it. My recommendation is, if you see that Vehicle in Battery Saver Mode, message on your screen and you are at home, don't leave home with that Bronco before you can change the battery because the battery will probably die at your destination.

My vehicle had a standard lead acid battery in it from the factory, not an AGM as required. I think Ford should reimburse anyone that has had to purchase a battery because the wrong battery was in the vehicle in the first place which probably lead to the premature death of the battery. It is just strange that it seems anyone who has had the BCM recall done and had a non-AGM battery that the battery dies a short time after this recall had been completed.

Exactly what happened to me! Mine also had a standard lead acid battery in but but it calls for an AGM. So Ford got away with putting the wrong battery in and probably saved millions in the process.

 

[wiyeti]

Check the voltage after you have done a decent amount of driving that charges the battery - say at least 30 miles at at least 30mph.
The EFB might read around 12.6V just after you turn the vehicle off.
And then monitor the voltage without starting the vehicle a few days after that. If you notice the voltage dropping say to 12V or lower, within a few days to a week that will give you some additional info.

My EFB was unable to hold a charge. I couldn’t directly know the charge but the voltage dropped to around 11.8V within a few days after being fully charged at 12.6V with engine off.

And I could take a video of the voltage while starting the vehicle to see it drop into the 9V range. Not a precise test but still is informative.

My voltage monitor has a displayed accuracy of +/- 0.2V so is not very accurate but the drop in voltage was pronounced.

I have posted more info on this in a different thread that is easily found by searching.

Thank you for the info. I think you posted about the monitor you use, and I bought the same one from Amazon. I'll keep an eye out on this. I appreciate the information.

 

[Lonewolf]

As I read through these types of posts that appear more and more now that the BS's are getting into the 2,3, and 4 year old range, I'm getting disappointed each time on how we are being treated.

I've been members of countless forums over the past 25 plus years (some as a moderator, others as an Administrator), and have experienced the posts that members will create to express their feelings of disappointment, but never have I read so many on a vehicle/model that has been out a short period of time, with little or no support from a dealer or manufacturer.
In the past, there was always a "good faith warranty" that a dealer or regional service rep would push for and get for a consumer. Not lately with Ford apparently.

I have to say that my current 2023 Outer Banks is giving me trouble free ownership so far (5K miles to date).

However, I think that I'll be looking long and hard for its replacement within other manufacturers when the time comes. That time will be well before the 36 month/36k miles expires on this ride. I just can't take the risk of severe failure and the long wait on parts or service appointments that have been described here on this site from the membership.

That is why I traded my 2023 BS in for my jeep Mojave no regrets I hope you have better luck than I did.

 

[BLUEOVALRACER]

That is why I traded my 2023 BS in for my jeep Mojave no regrets I hope you have better luck than I did.

A guy on here's wife traded her BS BL in on a brand new Hyundai Sante Fe 6 weeks ago or so.I told him Car & Driver said they didn't care for the way the transmission acted in it. A week or so ago he said the transmission in the Santa Fe took a crap after owning it for 5 weeks.He said the Hyundai Dealership and Hyundai have been no help 2 months wait for a new one.All car companies have problems not just Ford so good luck with your Jeep.

 

[BayBrownBronco]

A guy on here's wife traded her BS BL in on a brand new Hyundai Sante Fe 6 weeks ago or so.I told him Car & Driver said they didn't care for the way the transmission acted in it. A week or so ago he said the transmission in the Santa Fe took a crap after owning it for 5 weeks.He said the Hyundai Dealership and Hyundai have been no help 2 months wait for a new one.All car companies have problems not just Ford so good luck with your Jeep.

Indeed. The unfortunate truth is that due to Covid, supply chain chronic challenges, and the humongous complexity of our modern cars, all brands are suffering from more issues now. New Atlas discussed this in the link below. As a Ford fan, I’m not terribly proud of Ford’s ranking (somewhat below mid-pack in the JD Power rankings in that article). Clearly Ford has work to do to improve. (And from what I’ve read, they’re taking diligent action to get better, such as holds before releasing new vehicles and so on.) But for our friend Lonewolf above… well best of luck… Jeep is ranked as worse than Ford in those rankings. Link:

https://newatlas.com/automotive/j-d-power-u-s-vds-iqs-auto-industry-quality-dropping/

As a Ford owner, I’ve gradually got my head into the 2024 situation and am keeping a wider perspective on it all. My Sport has been back to the dealer for a few warranty recalls (eg, they replaced my battery, the brake parts and the RDU hose & fluid). But it still runs like a gazelle over bumpy Detroit streets… hauls a surprising amount of cargo for its convenient size… turns heads in traffic… and gives me grins with it’s quiet, powerful and frugal powertrain. So welcome to 2024….

 

[Mark S.]

Clearly Ford has work to do to improve. (And from what I’ve read, they’re taking diligent action to get better, such as holds before releasing new vehicles and so on.)

Ford has the highest number of recalls of any brand. That can be taken two ways:

1. Ford has really bad quality control.
2. Ford is willing to recall vehicles to fix problems associated with bad quality control.

Either or both of these may be true.

Ford's CEO announced in May of 2021 it was looking for someone to manage its supply chain, and it finally settled on a former GM executive.

 

[Adam CW]

Does stop/start have anything to do with this?

We have about 26,000 miles on our 22 Badlands and haven’t used stop/start once.

We had the recall performed about 6 weeks ago and haven’t experienced any problems since.

Our Badlands does not have an AGM battery. I do carry a Noco just in case.

I actually commented to my wife about the near instant start up the other day. It’s very fast.

Maybe I’ve said too much!

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