Do you have an aftermarket tint on that window? The tint may be creating a tight bind causing the window to reverse.
Possibly I'm not sure it came from the factory. Does it have to do with anything software related besides sync?
This is a safety feature. the window motor incorporates limit switches and a means to measure how hard it's working to close the window. It will automatically reverse when it senses something preventing closure...like a child's head. Something at the limit of travel is impeding window closure on your car. Either that, or the limit switch is malfunctioning and the motor keeps pushing because it doesn't think the window is completely closed.
I definitely agree it’s a safety feature, I’m not sure if the switch is malfunctioning, therefore, will need to double-check with my dealer to see what’s going on.
Try retraining the window motor. Press down and keep pushing the switch down for about three seconds after it hits the bottom. Pull and up and keep holding the switch up for about three seconds after it hits the top. Do this three times in a row and the motor will re-learn its top and bottom position. Works 95% of the time. I have taught a LOT of customers this trick, well not a trick, just info. Hope it works for you!
Just tried it and I believe it works! I think it needed some reprogramming! Thank you!
Glad it worked, and saved you a trip to the dealership! I will say though that some dealerships are awesome, and not a bad place to visit! Some have coffee, water, sandwiches, people that care and talk and help. Some dealers would have charged an hour of labor for what I just shared! I'm lucky, I work for a great place! Hope that "fix" stays in place, if not, it was no charge thus far!!!!!
If it happens again have her try this (although simply unplugging the phone and plugging it back in often works too):
yep, was told by the escalation team the entire Ford software group was working issues deemed by Ford to be more important than the fix for 22251. There is no ETA yet for a fix.
