- First Name
- Mark
- Joined
- Oct 30, 2021
- Threads
- 101
- Messages
- 5,333
- Reaction score
- 10,048
- Location
- St. Jacob, IL
- Vehicle(s)
- 2021 Badlands | 2020 Escape
I add my condolences to OP's experience with this piss-poor dealership, but I can't agree with your above statement. The parts and service departments at most dealerships represent the biggest percentage of overall profits, so it's in a dealership's best interest to make sure customers using those services are happy.The majority of Ford dealers are incapable of fixing anything nor do they care. Most just want you to go away and don't come back unless its to buy another vehicle.
I honestly don't know how dealerships in areas where there are more than one for customers to choose from stay in business. I have no proof, but I suspect there are core (repeat) customers that get preferential treatment to keep them coming back, and everyone else gets the leftovers.
I would also guess that customers who exhibit certain kinds of behaviors are "encouraged" to take their business elsewhere. It's okay to insist that work is done properly and within a reasonable time frame, but your attitude can make or break a long-term relationship. For example, telling Mom (Ford corporate) when a service tech doesn't clean up the oil they spilled on your engine without first giving the service manager an opportunity to make it right will not win you a warm place in the bosom of your dealership's customer service department.
Before anyone gets mad at me, I'm NOT saying that's what's happened in this case, I'm speaking in general terms regarding business relationships. They're really like any other relationship: being nice usually comes back to you.
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