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In February, I had Local Ford dealer install Air Designs Fender flares I ordered through Ford Accessories and had delivered to dealership. First they lost my order. Then they were installed out of alignment. I requested them to be reinstalled. Was told I would have to open claim with Ford Accessories since I ordered them there and they felt they were defective. Ford accessories told me I had to open claim with manufacturer. Manufacturer said they were installed incorrectly and I needed to contact dealership. I went around and around with dealership.
In April, they finally agreed to reinstall one fender flare. The worst one. We agreed on which flare was to be moved. They moved a different one. To say the least I was not happy. I took my Bronco to 2 different local body shops. They both said all rear flares are installed incorrectly. That I needed new flares, that removing the originals will damage them. I have requested a refund or a new set of flares that I can have installed elsewhere. The General manager will not return my calls or emails. I have filed complaint with Ford customer care with no resolution. I filed a formal complaint with Ford. No response.
I hopeful Ford will respond to me here in this Forum.
In April, they finally agreed to reinstall one fender flare. The worst one. We agreed on which flare was to be moved. They moved a different one. To say the least I was not happy. I took my Bronco to 2 different local body shops. They both said all rear flares are installed incorrectly. That I needed new flares, that removing the originals will damage them. I have requested a refund or a new set of flares that I can have installed elsewhere. The General manager will not return my calls or emails. I have filed complaint with Ford customer care with no resolution. I filed a formal complaint with Ford. No response.
I hopeful Ford will respond to me here in this Forum.
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