I can empathize with your issues with Ford because of my own issues I am currently having with them regarding the paint wearing and worn through on my vehicle from opening and closing the doors on my badlands. I read Ford's warranty coverage and found a section that states that there is an arbitration process that you can go through with them. If you are interested, it is called the "BBB Auto Line". There is no cost to consumers and Ford agrees to the resolution that is decided by the arbitrator. You can find all of the details at bbbprograms.org
Within the first month of owning the 2021 Bronco Sport Big Bend the transmission failed. We were forced to take it to the dealership in Medford Oregon two times, and finally they replaced the transmission. After getting Ford involved, the stealership finally agreed to provide a rental car. If I remember correctly, the BS was in the shop for over a month.
Fast forward to about a month ago and we ended up getting the blank screen issue on the radio. After trying everything mentioned on here, the screen was still not fixed. Ford ironically had just reached out to us (prior to the screen issue) and scheduled a home visit to fix an unrelated recall. My wife contacted the local stealership several days prior to the appointment and was told the tech would check the screen issue. I also spoke with Ford on this forum and they said I could follow up with them after the appointment regarding the screen issue.
The tech showed up on the 20th and had no idea about the screen problem. They told us we would need to bring the vehicle in to have it "diagnosed". We contacted the stealership again and they told us they had informed their tech about the screen issue and did not know why he did not know about it. They told us the vehicle would need to be brought to the stealership and it would take five days for them to "diagnose" the issue. We asked if they would provide a rental vehicle and they said they would not because we didn't have the "extended warranty". I reached out to Ford on here again (twice) and they are not replying to my messages.
My wife is a home health Nurse and needs her vehicle to do her job. We contacted Ford again and they said we needed to take it to a Ford Lincoln dealer for the screen and the rental would be covered. We dropped the vehicle off this morning at the local Lincoln dealership and they told us it should be done by next Friday. When asked about the rental, the service advisor told us Ford would not reimburse us because they were a Lincoln dealership. They did however tell us they could fix the problem under warranty. Lincoln was the only place we could get the vehicle fixed in time before the mileage exceeded the warranty. Other local Ford dealers were a week or two out.
We ended up getting rental for my wife to use until the BS is fixed. It sounds like we will not be reimbursed for this now.
On a side note, I have grown up being a Ford enthusiast. My Father sold Ford vehicles for over twenty years and I have had several trucks myself. My wife has had two Explorers an Edge and now this BS. I was excited when we decided to purchase the Bronco and looked forward to having another Ford vehicle. After this experience, I am sorry to say Ford has completely dropped the ball. The lack of reasonable customer service and reliability issue with this vehicle has changed my opinion of Ford. My wife wants to sell the BS in the next six months or so and says she will never own another Ford vehicle.
I sincerely hope others don't experience what we have with their BS. I really appreciate everyone on this forum that have given input and advice over the years.
If anyone has any ideas/recommendation on a similar size SUV that is reliable and manufactured by someone other than Ford, I would greatly appreciate the help.
Within the first month of owning the 2021 Bronco Sport Big Bend the transmission failed. We were forced to take it to the dealership in Medford Oregon two times, and finally they replaced the transmission. After getting Ford involved, the stealership finally agreed to provide a rental car. If I remember correctly, the BS was in the shop for over a month.
Fast forward to about a month ago and we ended up getting the blank screen issue on the radio. After trying everything mentioned on here, the screen was still not fixed. Ford ironically had just reached out to us (prior to the screen issue) and scheduled a home visit to fix an unrelated recall. My wife contacted the local stealership several days prior to the appointment and was told the tech would check the screen issue. I also spoke with Ford on this forum and they said I could follow up with them after the appointment regarding the screen issue.
The tech showed up on the 20th and had no idea about the screen problem. They told us we would need to bring the vehicle in to have it "diagnosed". We contacted the stealership again and they told us they had informed their tech about the screen issue and did not know why he did not know about it. They told us the vehicle would need to be brought to the stealership and it would take five days for them to "diagnose" the issue. We asked if they would provide a rental vehicle and they said they would not because we didn't have the "extended warranty". I reached out to Ford on here again (twice) and they are not replying to my messages.
My wife is a home health Nurse and needs her vehicle to do her job. We contacted Ford again and they said we needed to take it to a Ford Lincoln dealer for the screen and the rental would be covered. We dropped the vehicle off this morning at the local Lincoln dealership and they told us it should be done by next Friday. When asked about the rental, the service advisor told us Ford would not reimburse us because they were a Lincoln dealership. They did however tell us they could fix the problem under warranty. Lincoln was the only place we could get the vehicle fixed in time before the mileage exceeded the warranty. Other local Ford dealers were a week or two out.
We ended up getting rental for my wife to use until the BS is fixed. It sounds like we will not be reimbursed for this now.
On a side note, I have grown up being a Ford enthusiast. My Father sold Ford vehicles for over twenty years and I have had several trucks myself. My wife has had two Explorers an Edge and now this BS. I was excited when we decided to purchase the Bronco and looked forward to having another Ford vehicle. After this experience, I am sorry to say Ford has completely dropped the ball. The lack of reasonable customer service and reliability issue with this vehicle has changed my opinion of Ford. My wife wants to sell the BS in the next six months or so and says she will never own another Ford vehicle.
I sincerely hope others don't experience what we have with their BS. I really appreciate everyone on this forum that have given input and advice over the years.
If anyone has any ideas/recommendation on a similar size SUV that is reliable and manufactured by someone other than Ford, I would greatly appreciate the help.
Within the first month of owning the 2021 Bronco Sport Big Bend the transmission failed. We were forced to take it to the dealership in Medford Oregon two times, and finally they replaced the transmission. After getting Ford involved, the stealership finally agreed to provide a rental car. If I remember correctly, the BS was in the shop for over a month.
Fast forward to about a month ago and we ended up getting the blank screen issue on the radio. After trying everything mentioned on here, the screen was still not fixed. Ford ironically had just reached out to us (prior to the screen issue) and scheduled a home visit to fix an unrelated recall. My wife contacted the local stealership several days prior to the appointment and was told the tech would check the screen issue. I also spoke with Ford on this forum and they said I could follow up with them after the appointment regarding the screen issue.
The tech showed up on the 20th and had no idea about the screen problem. They told us we would need to bring the vehicle in to have it "diagnosed". We contacted the stealership again and they told us they had informed their tech about the screen issue and did not know why he did not know about it. They told us the vehicle would need to be brought to the stealership and it would take five days for them to "diagnose" the issue. We asked if they would provide a rental vehicle and they said they would not because we didn't have the "extended warranty". I reached out to Ford on here again (twice) and they are not replying to my messages.
My wife is a home health Nurse and needs her vehicle to do her job. We contacted Ford again and they said we needed to take it to a Ford Lincoln dealer for the screen and the rental would be covered. We dropped the vehicle off this morning at the local Lincoln dealership and they told us it should be done by next Friday. When asked about the rental, the service advisor told us Ford would not reimburse us because they were a Lincoln dealership. They did however tell us they could fix the problem under warranty. Lincoln was the only place we could get the vehicle fixed in time before the mileage exceeded the warranty. Other local Ford dealers were a week or two out.
We ended up getting rental for my wife to use until the BS is fixed. It sounds like we will not be reimbursed for this now.
On a side note, I have grown up being a Ford enthusiast. My Father sold Ford vehicles for over twenty years and I have had several trucks myself. My wife has had two Explorers an Edge and now this BS. I was excited when we decided to purchase the Bronco and looked forward to having another Ford vehicle. After this experience, I am sorry to say Ford has completely dropped the ball. The lack of reasonable customer service and reliability issue with this vehicle has changed my opinion of Ford. My wife wants to sell the BS in the next six months or so and says she will never own another Ford vehicle.
I sincerely hope others don't experience what we have with their BS. I really appreciate everyone on this forum that have given input and advice over the years.
If anyone has any ideas/recommendation on a similar size SUV that is reliable and manufactured by someone other than Ford, I would greatly appreciate the help.
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