SERIOUSLY???? 851 miles and this??

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kapk22

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@kapk22 we’re all pulling for you man. I think they’ll do you right, you may have to wait a bit, but they’ll return that Bronco to you better then new.
Thank you guys. I appreciate the kind words
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STEVEN TILLETT

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Ok don't panic (yet) and this may sound crazy but it happened to us with about the same
miles on it. Ready for this our BS FE had two extra quarts of oil in the crankcase from the factory.
This may not be your problem but it's worth checking it out. I'm the Commercial Sales Manager
at Helfman Ford in Stafford, TX. Our Service Folks drained the extra oil out and we have not had an alert in the 12K miles since then... Good luck...
 
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kapk22

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Ok don't panic (yet) and this may sound crazy but it happened to us with about the same
miles on it. Ready for this our BS FE had two extra quarts of oil in the crankcase from the factory.
This may not be your problem but it's worth checking it out. I'm the Commercial Sales Manager
at Helfman Ford in Stafford, TX. Our Service Folks drained the extra oil out and we have not had an alert in the 12K miles since then... Good luck...
VERY COOL. WE will have them check.

Thank you so much for the info. That may make sense with the smell
 
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JerryC

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Ok don't panic (yet) and this may sound crazy but it happened to us with about the same
miles on it. Ready for this our BS FE had two extra quarts of oil in the crankcase from the factory.
This may not be your problem but it's worth checking it out. I'm the Commercial Sales Manager
at Helfman Ford in Stafford, TX. Our Service Folks drained the extra oil out and we have not had an alert in the 12K miles since then... Good luck...
Dang, who did your PDI?

I bought one of the first Coyote 5.0 engine Mustangs from the local dealer.

At 5k I had them do an oil change. Got home and just had the feeling that I should check the oil. It wasn't on the dipstick....
Oil change guy assumed it was 5 quarts and left it two quarts low. Turns out they had not done a coyote oil change did not know it took 7 quarts.
 

BSCactus

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So disappointing….. Brand new vehicle with less than 900 miles and the check engine like comes on.

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I am sorry for your misfortune. Has the issue been resolved yet?
 
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kapk22

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I am sorry for your misfortune. Has the issue been resolved yet?
Nope.. we stopped by the dealership yesterday, after using the “chat” option on their site and being told the service department was open. They were not.

I ended up writing a note and having the salesman leave it on the service managers desk. Hopefully we will hear something back today.

For now, she has the rental car and is able to work.
 

BSCactus

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Nope.. we stopped by the dealership yesterday, after using the “chat” option on their site and being told the service department was open. They were not.

I ended up writing a note and having the salesman leave it on the service managers desk. Hopefully we will hear something back today.

For now, she has the rental car and is able to work.
I have been at the local Ford dealership for 2.5 hrs so far. I am having 3 issues looked at: the noise at lower speeds (presumably the MPR cable), the LCD screen intermittently goes black, and the wind sound over the roof of the BS. I will update on this forum when I know more.
 
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kapk22

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I have been at the local Ford dealership for 2.5 hrs so far. I am having 3 issues looked at: the noise at lower speeds (presumably the MPR cable), the LCD screen intermittently goes black, and the wind sound over the roof of the BS. I will update on this forum when I know more.
Thank you for the update. Hopefully you don’t have to be there much longer. Sounds like they are working on yours at least. Ours still hadn’t been moved when we were there yesterday.
 
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kapk22

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I have been at the local Ford dealership for 2.5 hrs so far. I am having 3 issues looked at: the noise at lower speeds (presumably the MPR cable), the LCD screen intermittently goes black, and the wind sound over the roof of the BS. I will update on this forum when I know more.
Any update on yours?

She spoke with them today and they said all of their “transmission specialist” were out and they wouldn’t be able to start until next week.
 
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kapk22

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This is why I love Fords, but hate so many of their dealerships. Way to ruin what could have been a great customer service experience. How long would it take them to pull this into a bay and hook up a diagnostic scanner. At least they would show they cared and would likely be able to provide some additional information and options.

I would call Ford at 800-392-3673 and escalate this.
Ok don't panic (yet) and this may sound crazy but it happened to us with about the same
miles on it. Ready for this our BS FE had two extra quarts of oil in the crankcase from the factory.
This may not be your problem but it's worth checking it out. I'm the Commercial Sales Manager
at Helfman Ford in Stafford, TX. Our Service Folks drained the extra oil out and we have not had an alert in the 12K miles since then... Good luck...
Still haven’t heard anything back from the dealership. So, I decided to drive through their lot on my break this morning and the Bronco is still sitting in the same place. She is going to call the dealership today and then Ford at the number mentioned to see if they have any way to speed things up.
 
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kapk22

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Update,
She called and spoke with a rep who told her the guy who was supposed to call her was out sick and she would have him call when he returned to work. My wife told the girl this was not acceptable and wanted a call back from someone by the end of the day. She was polite and respectful, and explained the situation.

When we got home from work tonight, she told me she had not received a call from anyone at the dealership.

She will be calling the number tomorrow. Hopefully they can do something about this.
 

ChefDank

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Update,
She called and spoke with a rep who told her the guy who was supposed to call her was out sick and she would have him call when he returned to work. My wife told the girl this was not acceptable and wanted a call back from someone by the end of the day. She was polite and respectful, and explained the situation.

When we got home from work tonight, she told me she had not received a call from anyone at the dealership.

She will be calling the number tomorrow. Hopefully they can do something about this.
Jeez..... this is crazy. I know companies are short staffed and what not but this is ridiculous. Seems like they will get to you when they are ready too. Not sure of your situation but I would call another local Ford dealership and explain my issues. See if they would take it in if I had it towed over to them.
Would do 2 things for me; it would stick it to that dealership with poor customer service or just poor service period, and secondly it would probably get looked at with priority at the new dealership with this kind of story attached to it 🤷‍♂️
Either way hope you get your baby back soon 🙏
 
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kapk22

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Update


So,, the dealership finally started the process today. They said the fluid levels were not an issue and the transmission needs to be completely torn down. This is supposed to take a minimum of two weeks.

At this point, I would think Ford would want to have the dealership send them this bad transmission and just replace it with a new one. Like mentioned, this way they would prevent future issues.
 

ScareCrow

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Update


So,, the dealership finally started the process today. They said the fluid levels were not an issue and the transmission needs to be completely torn down. This is supposed to take a minimum of two weeks.

At this point, I would think Ford would want to have the dealership send them this bad transmission and just replace it with a new one. Like mentioned, this way they would prevent future issues.
Two weeks to repair transmission.............. BS! and that's not Bronco Sport!

New Transmission, and send the other back so the engineer's can look at it.
 
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kapk22

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Two weeks to repair transmission.............. BS! and that's not Bronco Sport!

New Transmission, and send the other back so the engineer's can look at it.
at this point, I feel inclined to research our lemon law options. The vehicle was purchased in Idaho, and we live in Oregon. What I read last night was,

“You are entitled to Lemon Law protection when the vehicle has been in the shop for an unreasonable number of repairs or an unreasonable amount of time. Even if the vehicle is presumably fixed by the last repair visit, the unreasonable repair history and headaches you suffered are not just simply erased; you still have a right to recovery.”

However, this is under Oregon Law, which may not apply. I will look more into Idaho’s statute. I do not want to go down the legal road at this point, but I am tired of dealerships screwing us over. (I recently had a terrible experience with Jeep.)
 
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