Battery recall battery replacement

[TN Badlander]

I had my original lead acid battery fail this week. My failure mode did not exactly match the description in the recall. If I jumped the car it would run normally but would not restart once shut off. I had AAA change battery installed my driveway. I had the AAA tech leave the old battery. Cost me $18 in core fee but if I have any hope of reimbursement from Ford once the recall is released I want the battery on hand if needed.

My battery died exactly how you describe your failure. I was still able get them to cover it.

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[PaulMurray]

My battery died exactly how you describe your failure. I was still able get them to cover it.

Thanks TN Badlander. Could I ask how you approached Ford? Was it through your local dealer or Ford corporate?

 

[TN Badlander]

Thanks TN Badlander. Could I ask how you approached Ford? Was it through your local dealer or Ford corporate?

I took it to the dealership and asked that it be covered by the pending recall once I learned it was not covered by the Premium Extended warranty. They told me to leave the vehicle and they would reach out to Corporate. They did and it was covered.

 

[TN Badlander]

No. My vehicle is at 61k miles. I do have the Premium Extended warranty but it doesn’t cover the battery. Yesterday I asked for it be replaced according to the recall.

Hopefully, other people can now get reimbursed or get replacement batteries through Ford without spending their own money.

*PSA*——-——the dealership 3 year battery cost is $229 plus $70 for installation. They try to sell the install by saying they have to update software. They are actually simply resetting the BMS. If you have to install your own battery you can reset the BMS using the instructions below…

I noticed on the paperwork they reset the PCM too. You will need FORScan to do that. I’ve done it in the past using ForScan Lite On my iPad.

https://apps.apple.com/us/app/forscan-lite-for-ford-mazda/id892347083

 

[rorlow]

Bronco Sport safety recall involving battery and auto start/stop repaired at my condo by dealership. New battery and diagnostic performed to verify fix. Highly recommend this onsite service, technician and dealership coordinator was excellent ??

 

[TN Badlander]

Bronco Sport safety recall involving battery and auto start/stop repaired at my condo by dealership. New battery and diagnostic performed to verify fix. Highly recommend this onsite service, technician and dealership coordinator was excellent ??

Excellent! Glad they honored the recall! Did you get an AGM battery? I use an ODB2 Start/Stop eliminator. I don’t like that feature at all….

 

[rorlow]

Yes, new AGM battery and tech checked for any error codes, none observed. I’m interested in that start/stop eliminator, did some digging and ordered one (plug-n-play). Not a fan of the feature either.

 

[Glamdring70]

The recall instructions on this one direct dealerships to fail (i.e. recall) any Bronco Sport with a non-agm Ford battery or a non-Ford battery. In other words, if you had to replace the battery, Ford is accepting that the original equipment failed.

This was posted to the forum FB group

 

[SapphireCat]

I am headed into my dealer on Monday to see about getting a refund on my battery since the fix is now official. I tried today but the advisor there didn't have the ability to process a refund. I will update on whether or not I get my $$ back.

 

[Grantorino]

My battery died exactly how you describe your failure. I was still able get them to cover it.

The battery recall definitely has dropped and is now available. I even had a local dealership call me to schedule it.

 

[SapphireCat]

I am headed into my dealer on Monday to see about getting a refund on my battery since the fix is now official. I tried today but the advisor there didn't have the ability to process a refund. I will update on whether or not I get my $$ back.

So, I went in with my paperwork; the service manager had to "research" my battery history to see if it qualified under the recall (even though I have the recall notice sent by Ford). Didn't hear anything Monday or Tuesday so I went back in on Wednesday, and reminded the service manager that I had come in to see about the refund of the battery or how to submit for reimbursement. He called me back about 2 hours later and told me my battery (which was the original battery for the car) did not qualify for the recall and thus I would not be getting reimbursed. He said it was not uncommon for a manufacturer to recall more vehicles than necessary to get vehicles in to get checked. This really does not make sense to me (regardless of my personal issue).

I asked who else I could speak with about this issue and he said Ford Customer Service. He then offered to send my service record history in (I've had intermittent power related issues since Jan 2024, all of which were "solved" by fully charging the battery) to see if Ford would "chip in" on the cost of the battery replacement as good will. He said he thought they would.

I plan to find a corporate contact this weekend and submit my information. Honestly, I was expecting the run around but this whole response seems bizarre to me.

 

[Dude]

So, I went in with my paperwork; the service manager had to "research" my battery history to see if it qualified under the recall (even though I have the recall notice sent by Ford). Didn't hear anything Monday or Tuesday so I went back in on Wednesday, and reminded the service manager that I had come in to see about the refund of the battery or how to submit for reimbursement. He called me back about 2 hours later and told me my battery (which was the original battery for the car) did not qualify for the recall and thus I would not be getting reimbursed. He said it was not uncommon for a manufacturer to recall more vehicles than necessary to get vehicles in to get checked. This really does not make sense to me (regardless of my personal issue).

I asked who else I could speak with about this issue and he said Ford Customer Service. He then offered to send my service record history in (I've had intermittent power related issues since Jan 2024, all of which were "solved" by fully charging the battery) to see if Ford would "chip in" on the cost of the battery replacement as good will. He said he thought they would.

I plan to find a corporate contact this weekend and submit my information. Honestly, I was expecting the run around but this whole response seems bizarre to me.

Did you get a pic of the original battery for the car showing its part number and where it was manufactured? That way you will know if the original battery was subject of Recall 25S02.

 

[SapphireCat]

Did you get a pic of the original battery for the car showing its part number and where it was manufactured? That way you will know if the original battery was subject of Recall 25S02.

Of course I didn't. Ha. ? I'd had to jump start my car 3 times in 12 hours, I wasn't even thinking of the recall at the time I dropped it off. I wish I had taken a pic. I know it did not have the AGM battery prior to replacement.

(Disclaimer: this tale does not mean I don't like my car - I do). Starting in the summer of 2023, I noticed issues with the battery - I'd be camping and get the deep sleep notice on my phone, the auto start/stop would quit working, the keyless proximity sensors in the doors other than the driver would stop working. For most of 2023, taking the car on a long drive (meaning, 2+ hours) would resolve the issue for a period of time. In January 2024, I started having more substantial problems. I'd probably had this dealer test this battery specifically 5-6 times related to charging issues. Each time the battery would indicate it had a low charge and the dealer would fully charge the battery and I'd be good for like 3 weeks until it all started again. I'd been thinking seriously about replacing the battery in the spring, and went and looked to see if it had the AGM battery and it had the EFB battery according to the label on top. The dealer kept telling me however that I didn't need a battery - just drive the car more (I drive 225 miles at least once a week in a work commute). Anyway, it'd been doing the deep sleep warning again at the end of March when it decided it was done - I was at the grocery store, and I had to jump it to start to get home. I drove it around for an hour to see if it would charge up enough to drive it to the dealer the next day and had to jump it again in the morning to drive it over there, and then they had to jump it again to get it into the garage. So, new battery (AGM according to the label) - all the features (especially auto start/stop - which hadn't worked since probably April 2023) were suddenly back like a brand new car. I suspect something was wrong with that battery from the get-go, but I had been driving way more the first 9 months I owned the car for sure and that might have hidden the issue.

It would be way easier if I hadn't had to get a new battery already or had pictures or the part, but it just seems to me Ford knows what batteries they put in the vehicles and sent out recall notices... so if you have the documentation that you had to have the battery replaced and were part of that manufacturing group, it seems logical to reimburse for the battery to maintain good will. I'm coming up on 60k, I don't think I've ever had to replace a battery this early in vehicle mileage.

At minimum I'm gonna need Ford to clear the recall notice off my vehicle record, since it shows up on the Carfax, and at this point I know I shouldn't have the issue since I have a sparkling new battery. Ha.

 

[Me3]

So, I went in with my paperwork; the service manager had to "research" my battery history to see if it qualified under the recall (even though I have the recall notice sent by Ford). Didn't hear anything Monday or Tuesday so I went back in on Wednesday, and reminded the service manager that I had come in to see about the refund of the battery or how to submit for reimbursement. He called me back about 2 hours later and told me my battery (which was the original battery for the car) did not qualify for the recall and thus I would not be getting reimbursed. He said it was not uncommon for a manufacturer to recall more vehicles than necessary to get vehicles in to get checked. This really does not make sense to me (regardless of my personal issue).

I asked who else I could speak with about this issue and he said Ford Customer Service. He then offered to send my service record history in (I've had intermittent power related issues since Jan 2024, all of which were "solved" by fully charging the battery) to see if Ford would "chip in" on the cost of the battery replacement as good will. He said he thought they would.

I plan to find a corporate contact this weekend and submit my information. Honestly, I was expecting the run around but this whole response seems bizarre to me.

If your vin is included in the recall call the number on the back of the latest recall letter telling you to go to the dealer for inspection. It’s for the Reimbursement dept. or something similar. It’s probably 866-436-7332. It may be another number set up just for this recall. Sorry, I don’t have my letter handy. You should be reimbursed without too much trouble if you are part of the recall and have a receipt or credit card record for the purchase.
Ford will need to inspect your car in order to clear the recall. There should be no charge for that.
I don’t see why they wouldn’t pay you back. Show them this link to the agreed upon remedy, and remind Ford Reimbursement dept about page 4 in the link if they balk.

https://static.nhtsa.gov/odi/rcl/2025/RCLRPT-25V019-5305.PDF

 

[Mark S.]

I plan to find a corporate contact this weekend and submit my information. Honestly, I was expecting the run around but this whole response seems bizarre to me.

Consider taking your car to a different dealership. I just had the battery in my Badlands changed this week, and the tech doing the work said at least one customer he knew of had been reimbursed for a battery purchase as a result of this recall.

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