Pretty much echoing what others have said here. We have a 21 OB, 42k miles, extended warranty. In the spring of '23 during a service we asked the service dept to look into that noise issue. Not sure if they did.
September of 23 we had an appointment specifically to address that noise. They didn't find anything and was charged a $200+ diagnostic fee
Then in October '23 I was searching this forum and found the TSB that was issued in August 2022. We scheduled an appointment for December 13th to get this fixed. We took the vehicle in, they had for two days and called us the evening of the second day saying they didn't fix the brakes because they didn't have the parts, then wouldn't release the vehicle to us because they JUST ordered the parts and we needed to pay for them, THEN reschedule another appointment (mind you this was after us informing them we were switching to another local dealer for service.
After discussing it with a sales manager, we got the vehicle released to us.
There is a systemic problem with these service centers not doing their homework and researching TSBs prior to any service, and the service managers complete lack of problem solving know how.
September of 23 we had an appointment specifically to address that noise. They didn't find anything and was charged a $200+ diagnostic fee
Then in October '23 I was searching this forum and found the TSB that was issued in August 2022. We scheduled an appointment for December 13th to get this fixed. We took the vehicle in, they had for two days and called us the evening of the second day saying they didn't fix the brakes because they didn't have the parts, then wouldn't release the vehicle to us because they JUST ordered the parts and we needed to pay for them, THEN reschedule another appointment (mind you this was after us informing them we were switching to another local dealer for service.
After discussing it with a sales manager, we got the vehicle released to us.
There is a systemic problem with these service centers not doing their homework and researching TSBs prior to any service, and the service managers complete lack of problem solving know how.
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