Order Status on Ford's site

KRYSTAL11375

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Did they say you would get an email for the VIN or how will we be notified of that?
Not really out right other than to say my dealer would be the one to have all the info going forward as it comes available. I emailed with him today and he said he wouldn't know anymore updates until Wednesday.
 

emileeray22

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Yea, it just shows my order number and confirmation and an image of the one I built and says contact dealer and has all my dealers info. I've spoken to my dealer and everything is good, I just don't know why I can't see the status bar anymore.
I also had the same experience. I called my dealer and they said everything is confirmed and are expecting a delivery of "December 2020" for my Outer Banks.
 

KRYSTAL11375

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I also had the same experience. I called my dealer and they said everything is confirmed and are expecting a delivery of "December 2020" for my Outer Banks.
On 9/23 may dealer said they were scheduling for production from what he could see and has heard abd if mine was scheduled for that week it could be here as early as the last of October but that if it takes longer to get scheduled it is probably gonna be mid December. When I talked to Ford today and gave the the order number my dealer has he said mine shows order in process but he couldn't tell me anything more, as far as exactly what that meant. Thats when he said to talk with my dealer.
 

emileeray22

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On 9/23 may dealer said they were scheduling for production from what he could see and has heard abd if mine was scheduled for that week it could be here as early as the last of October but that if it takes longer to get scheduled it is probably gonna be mid December. When I talked to Ford today and gave the the order number my dealer has he said mine shows order in process but he couldn't tell me anything more, as far as exactly what that meant. Thats when he said to talk with my dealer.
Got it. Sounds like no one can really confirm any dates and we will just have to try and be patient!!
 

KRYSTAL11375

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Yeah I've seen that. I seen somewhere else that said September which was what led me to email my dealer and he said they were preparing to start production last week. I was mainly just curious about the status bar that disappeared off of my Ford account. Wish they would have just left those.
 

essentialemployee

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Yeah I've seen that. I seen somewhere else that said September which was what led me to email my dealer and he said they were preparing to start production last week. I was mainly just curious about the status bar that disappeared off of my Ford account. Wish they would have just left those.
I believe job 1 was always scheduled for October 26. I’m sure there are preparing to start production because we are less than 30 days away from start. Even though the status bar disappeared, we are still on step 2 out of 5 (or now 1 out of 4). The next step is getting scheduled for production and you will get an email from ford when that happens whether the status will show 2 out of 4 or 1 out of 3.
 

TXArchitect

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I believe job 1 was always scheduled for October 26. I’m sure there are preparing to start production because we are less than 30 days away from start. Even though the status bar disappeared, we are still on step 2 out of 5 (or now 1 out of 4). The next step is getting scheduled for production and you will get an email from ford when that happens whether the status will show 2 out of 4 or 1 out of 3.
Too many numbers! My head hurts. . .o_O
 
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Rane

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  • #73
Boy this is confusing. On 8/31 I received this from Ford, confirming my order. This was after visiting the dealership to go over the reservation and place the order.

confirm.PNG



And then today, I received this email???

timetoorder.PNG


I even have a copy of the order from Ford's system that the dealer emailed to me:

ford.PNG


Guessing this is just a generic email that's going out to anyone that had a reservation and it isn't checking if orders were actually placed or not. Will reach out to my dealer just to make sure though.
 

KRYSTAL11375

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Boy this is confusing. On 8/31 I received this from Ford, confirming my order. This was after visiting the dealership to go over the reservation and place the order.

confirm.PNG



And then today, I received this email???

timetoorder.PNG


I even have a copy of the order from Ford's system that the dealer emailed to me:

ford.PNG


Guessing this is just a generic email that's going out to anyone that had a reservation and it isn't checking if orders were actually placed or not. Will reach out to my dealer just to make sure though.
I would definitely check with your dealer. I didn't receive an email like that second one. I did receive 2 but they were both just confirming my order and the first one they left off my dealer contact info so I figured that was why I got the duplicate, because the new one had the dealer info. Hopefully your second one was something that was generated and sent before they realized they had received the order.
 
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