- First Name
- Peter
- Joined
- Nov 1, 2022
- Threads
- 3
- Messages
- 220
- Reaction score
- 225
- Location
- Buffalo NY
- Vehicle(s)
- Ford Bronco Sport
I'm think that changing to the ceramic pads would only address the terrible brake dust issue on the BS. My dealer service manager told me that the problem with the whale moan sound was the bushings on the rear caliper. They are on back order so I'm just waiting for them to come in.
I have had this exact same problem since I bought my Bronco Sport Badlands in 2021. Three times I've complained of the rear moan noise when in reverse and not a single man there could hear it. I pushed the issue when I came in with the first TSB, and my dealer complied, but that didn't fix it. I told my Ford dealer service guy it still wasn't fixed and he said they still couldn't hear it. Now I'm past my 36,000 miles and feel like I'm screwed. Every morning I'm backing out of my driveway, cringing, thinking I'm waking up neighbors. It is SO embarrassing!!!
- First Name
- Mark
- Joined
- Oct 30, 2021
- Threads
- 119
- Messages
- 6,731
- Reaction score
- 13,125
- Location
- St. Jacob, IL
- Vehicle(s)
- 2021 Badlands | 2020 Escape
When you took it in for this issue did you leave it there overnight? If not, you may have to. I would suggest you make arrangements with the service writer to leave the car at their shop over night, preferably outside in cold, wet weather. Tell them you want to be there first thing in the morning when they test it. Either that, or make a video recording you can show them of the behavior.
Since you've taken the car in for this issue before warranty expiration, I believe you can make a case that this is a warranty issue.
They were not able to rectify the defect on the first attempt while still under warranty, so the subsequent attempt with the new TSB will be covered. That's what my dealer told me when I set up my appointment for later this week.
If your dealer is pushing back on that, go to another dealer.
Both good ideas, thank you!
I called my dealer with the newest TSB and had no problem getting an appt set, he told me it was covered just like you said. Thanks again!
OP
OP
- Thread starter
- #53
This is perfectly relatable. It took me suggesting they keep it overnight-which they did. Finally, it could not be denied. The fix is on back order.. it’s unnerving to have faith in the first fix. Clock is ticking, my warranty is up in October ??
Here is a status: The dealer did the diagnostic yesterday. Looks like they agreed that the TSB should be done. The kit to do the TSB is on national backorder with no estimate when the parts will be available. Once they are able to get the kit, they will schedule a time to do the service.
(Funny note: by the time the service is done, the weather will be warmer here in the PNW so I suppose i won't know until next year if it worked
)I brought mine to the Ford service center for the injector recall and brought up this service bulletin about the reverse noise. They said it's not a fix and usually only works temporarily.
That’s a common reply from service departments however next time you may want to ask which of the 3 TSB fixes for rear brake noise are they referring to…
Latest is TSB 23-2308 (Supersedes TSB 23-2041) and maybe it will solve the issue.
Obsolete: TSB 23-2041, Supersedes 22-2326
Obsolete: TSB 22-2326
That is the bulletin I brought in with me about the rear caliper bushings. They said they've changed dozens and it hasn't been a fix. Since I'm not on a warranty they told me not to waste my money. So I'm currently dealing with it.
That’s good to know about TSB 23-2308.. some owners say it fixed their issue but I’ve wondered for how long they gave it and under what weather conditions.
- First Name
- Patrick
- Joined
- Nov 16, 2022
- Threads
- 1
- Messages
- 562
- Reaction score
- 891
- Location
- Parker, TX
- Vehicle(s)
- 2022 Cyber Orange BS BB, 1997 Ford F250 HD 7.3 PSD
I wonder how many of the dealerships' service departments actually know there's 3 TSBs on this issue? With the "we've done dozens" statement, I have my doubts. Cheers!
I've had this issue since purchasing 2 yrs ago. My BS has been at the dealer 7 times. They even kept for 8 days and had no clue how to fix. Then the manager told me that ford had to Authorize the work I asked them to try to fix...things I read here...bushings etc. WTF?? I'm the one paying the note!! Shouldn't I have a vehicle that doesn't frighten people standing around me when I back up?? I wrote ford but haven't heard back. Maybe I should just get a different car...not a ford
Sponsored