I too appreciate it. I’d made a post earlier this week about my “service engine soon” light coming on regarding power train failure/reduced power, only 500 miles in on my BS. Friday on that post I had a Ford rep ask for me to DM them with additional info. Saturday morning I had a rep calling me to follow up, said they would contact the dealership my Sport was at on Monday to see what was going on with it and gave me their email and direct extension if I had any questions. I appreciated the gesture, it was more than what they had to do.I appreciate Ford being here as well.
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