I get what you are saying...but, what's the point? It's a luxury to have a Ford rep here to offer messaging as a form of troubleshooting and resolution. If folks want to add their experience, great.
The point is some believe FoMoCo's participation on the forum is eyewash. It would be nice to have data so we have something to go on other than opinion.
Yes, I agree. If FoMoCo is here only to make it look like they are doing something, then it gives a false sense of security when they ask for information. I can see where people would assume something is being done because the Ford rep reached out. If they are truly helping, fantastic. There doesn’t seem to be much evidence of it. Not saying they aren’t helping but expectations need to be in check.
Don't ask...then it's impossible for them to disappoint.
You seem to be doing a lot of defensive posts when I believe we are just trying to understand what exactly the FoMoCo rep is doing. Anyone that has been here for more than a couple of days has probably read multiple posts from them but have seen very little (if any) acknowledgement of any outcome from those messages. This is a pretty friendly group and I would have expected to see a thread with messages thanking the FoMoCo rep for helping. If that exists, I haven’t seen it.
As one who appreciated and posted on my experience, it never occurred to me to start a FomoCo Rep is great thread. If you don’t need their support don’t use it. Those of us reading this thread about turn signals that has nothing to do with the Ford Rep but appreciate the attention know it works. I gotta tell you, this is a silly thread to pick to discuss this.
Whaddaya want? FoMoCo to update you with all the complaint resolutions? Whole thing reeks of entitlement. I doubt even Ferrari gives 1 on 1 personal service to buyers. It's a media rep behind the keyboard, not an engineer. There's two anecdotes on the first page that say the rep helped. If you need more evidence, I guess develop an issue and request help from them? I'm happy enough not needing to contact and escalate an issue.
I've picked the easiest path...ignore button...now I don't see the entitled opinions.
Agreed that this thread has been hijacked by what I thought was a simple discussion to start with.
I could not agree more. I had a rep reach out on sister f150 site and yes they did escalate my issue and did help to get my problem resolved. Was it overnight NO...but they did call the dealership and follow up to make sure I was Happy.
It doesnt matter what some people think. These same people would be more then Happy for Ford to reach out to help them if they had a issue with their new vehicle. I for one am greatful Ford cares enough to have someone follow these forums. Yes Im sure its a marketing intern but that doesnt matter. They can get your problem and info to the right people that can help you.
I appreciate Ford being here as well.
It was the bulb. Ford dealer replaced in 20 min.
