- First Name
- Neal
- Joined
- Dec 21, 2023
- Threads
- 1
- Messages
- 15
- Reaction score
- 8
- Location
- Tampa Florida
- Vehicle(s)
- 2023 Ford Bronco Sport
- Thread starter
- #1
I purchased the Heritage vehicle at the end of July 2023 for my daughter. It was her reward for all the hard work of getting into a great college. After only 4 months the engine started making a ticking sound. I told my daughter to not drive it and I brought her my car. When I got to her school I immediately called the dealership where I purchased the vehicle and they gave me an appointment a month away and told me they can't get me in any earlier unless the check engine light comes on and is blinking. The very next day the car surged on the highway and the check engine light came on and I could smell oil. It lost most of its power and would rev to 6,000 and drop to 4,000 before jumping back up. I called the dealership and they again said if the light isn't blinking then I could just drive it to them and they could try to listen to it. I creeped my way home as the dealership was too far and I knew I couldn't make it. By the time I got home I lost the navigation screen display and it couldn't make it up my driveway. I called the dealership again and told them they needed to come get it. They sent a tow truck and 2 days later said the engine needed to be replaced. 3 weeks later they had it replaced and said it will be ready on Monday. Monday comes and no word from them so I sent a text to the technician and was told they started it and it blew out black smoke that covered their parking lot and they determined that oil got into the turbos and those needed to be replaced. Ford Customer Care and the person who called herself my advocate have been non-responsive. I have tried getting the dealership manager to call me with no luck. I have owned 4 F150's and never had an issue. This vehicle is a lemon and when it is finally repaired, they think I should take it back. I hate to think what would have happened if it failed on my daughter on the highway. Luckily we moved to be within an hour and I was able to get the car. I don't trust that replacing the engine and turbos will be the final fix. Does anyone have any advice on how to get a manager at Ford Customer Care to speak with me and if I can really trust this vehicle going forward? Also, how does having a new engine change warranty? Should they provide me a new warranty start date at least on the engine due to a new engine being installed?
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