U-Haul is just about the worst for honoring reservations. They don't spend enough on maintaining the fleet^ and they don't have enough people to return equipment to back to the popular side of the moves. We had a 22' reservation and the best the guy could do was get us a 17" AND a 12'. So I got an extra seven feet (which I actually made use of) truck but boy was that a lot of extra fuel.
^ See. Uhaul owns the fleet. The independent rental stores each are responsible for performing scheduled maintenance on fleet equipment that is returned to their location. In other words, that costs the independent store money. So instead of actually pouring in oil, they check a box that it was done and make it the next depot's problem. My father rented one and the wheel literally fell off. The lugs were shot and so was the bearing. How many skipped inspections did that take?
^ See. Uhaul owns the fleet. The independent rental stores each are responsible for performing scheduled maintenance on fleet equipment that is returned to their location. In other words, that costs the independent store money. So instead of actually pouring in oil, they check a box that it was done and make it the next depot's problem. My father rented one and the wheel literally fell off. The lugs were shot and so was the bearing. How many skipped inspections did that take?
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