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Ford Authority is reporting a huge hack of Ford dealers. CDK Cyberattack Causes Dealer Management System Shutdown (fordauthority.com)
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15,000 Ford deaers shut down by hackers
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Those pesky Russians.
Took my Bad Lands in for the recall Wednesday morning, they were hit with the outage too. They were able to handle the update. Also had them update my Sync. Was having all kinds of issues with it while on our month long trip. For some reason I was unable to get it to do the update over my wifi. Every time I check it would come back saying it was current even though I new they had a newer release.
I hadn't connected the outage of CDK with my Ford dealership until I could no longer get their service tracker to load. I have a vehicle with them and used an old-fashioned cell phone and talked to a real live person to get an update on my vehicle and it should be ready tomorrow (oil change, tire rotation and the same Sync updates that a lot of us have been needing). I feel for all the dealerships having to get out the notepads and Post-it notes.
My Sync seems to be working like it should after the update.
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I've had to do both SYNC updates (so far) myself as well. I have super fast wifi, and a good signal strength but it still never seems to want to download that way. Luckily they offer the at-home USB option so you don't have to go to the dealer.
I was also having issues with my SYNC before the update, but everything is happy now and has been for the last month or so.
The dealers are pretty screwed up by this. I talked to the parts counter at a Ford dealer yesterday and they said that while they've been managing with pen and paper carbon copies for dealing with service/parts, that it's seriously affecting dealership operations and most of the impacted dealers are at the point where they have chosen to, at least temporarily, stop selling cars. Trying to run all of the numbers, ensure correct sales tax withholding to local/county/state, etc. is just not worth it.
Originally CDK seemed prime to pay the ransom, but it seems that negotiations fell through and CDK is now restoring affected systems instead. Of course, all of this is really up in the air - if CDK openly admitted to their intent to pay their ransom in media, it'd give them no leverage in negotiations with the hackers.
Ford's systems were not impacted, and by all reports it's ransomware. It's always possible that in these scenarios that hackers try to use leaks of the data as a threat to compel payment. So if your dealer does use CDK, then your information may be at risk (and a lot of US dealers do). But it's not software that every Ford dealer in North America uses, because it's not FoMoCo's own software or technology platform.
Originally CDK seemed prime to pay the ransom, but it seems that negotiations fell through and CDK is now restoring affected systems instead. Of course, all of this is really up in the air - if CDK openly admitted to their intent to pay their ransom in media, it'd give them no leverage in negotiations with the hackers.
Ford's systems were not impacted, and by all reports it's ransomware. It's always possible that in these scenarios that hackers try to use leaks of the data as a threat to compel payment. So if your dealer does use CDK, then your information may be at risk (and a lot of US dealers do). But it's not software that every Ford dealer in North America uses, because it's not FoMoCo's own software or technology platform.
