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- #61
Update on my original post. I called my dealership service manager to question him as to the battery in my BS being the standard lead acid type and not the AGM. He believes I in fact do have the higher capacity AGM battery, but I know different. He further stated that Ford will not cover a replacement of a good battery for another under warranty. Since the initial testing of the battery shows it's good the only option left to me is for them to run a "deep dive" into the electrical/electronic systems which necessitates them keeping the vehicle for 3-4 days. I decided to call Ford customer relations, I had dealt with them before re: fog lamps issue, and basically argued on the basis that I believe the battery in my Bronco Sport is the wrong type for my vehicles electronic packaging but it tests good by 2 different dealers service centers. I argued it should be replaced with the one I believe is the correct one (AGM), a simple swap one good battery for another. They advised that even though I may be correct in my assessment, policy for warranty replacement of any part can only be for a bad one, and, at the dealers discretion to swap the alternate part. So at that point I thought I would have to wait for another event to happen and go from there but later in the day my dealer called me and offered a loaner vehicle and a short date to have their expert tech run that deep dive. Previously, I was told they had a week and a half to two week waiting list for a loaner. I had told them I couldn't be without a vehicle for 3-4 days. So, long story a little bit longer, I take her in next week. They are providing me with a loaner to use as long as they have my BS. As for the battery issue, I will wait until they do their thing and take it up at that time. I hinted that I had spoken with corporate about it and they suggested I speak with the dealer about prorating the value of my battery and I pay the difference, but that would take it out of a warranty repair situation and I still have bumper to bumper coverage. The service manager insisted I wait for their work to be done before doing anything else. Who knows, I might still get the battery.
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