There’s A Good Chance Your Ford Needs A Sync Update (Customer Satisfaction Program 24B47)

[Dude]

See this Ford Authority article for the full content: https://fordauthority.com/2024/10/theres-a-good-chance-your-ford-needs-a-sync-update/

Ford provided more details about what issues the software only CSP 24B47 fixes:

“This (Sync) problem reportedly causes instability issues and/or a failure to preserve certain settings when the vehicle is turned off and back on, and may even result in a black screen for the infotainment system. The problem doesn’t impact rearview camera functionality, though it can lead to incorrect language settings, the inability to perform software updates, or erased/unsaved radio presets.

Luckily, this issue is relatively easy to fix, though it does require owners to take their vehicles to a dealer, where a software update can be applied to impacted vehicles. This update is being offered at no charge to the customer, and those with an affected model can choose to do so either at a physical dealership, by utilizing mobile service at the location of their choosing, or by taking advantage of Ford’s pick up and delivery service.”

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[Mwittke5857]

thanks for the heads up! I'm wondering if this might be the reason I keep losing the paring of my phone??

 

[Dude]

thanks for the heads up! I'm wondering if this might be the reason I keep losing the paring of my phone??

IDK but if FordPass App shows CSP 24B47 applies to your vehicle or you have a dealership check your VIN stating CSP 24B47 applies then it’s good practice to get this CSP completed.

Loss of pairing of a phone is more likely USB cable or foreign material in the phones USB connector.

I have not seen if there is a difference between CSP 24B47 and Sync version 23188 which you said you already were on 23188.

 

[Mwittke5857]

IDK but if FordPass App shows CSP 24B47 applies to your vehicle or you have a dealership check your VIN stating CSP 24B47 applies then it’s good practice to get this CSP completed.

Loss of pairing of a phone is more likely USB cable or foreign material in the phones USB connector.

I have not seen if there is a difference between CSP 24B47 and Sync version 23188 which you said you already were on 23188.

Phone pairing is completed via bluetooth

 

[Dude]

Phone pairing is completed via bluetooth

Sync controls Bluetooth and controls the connection to your phone.

 

[Truckbuddy]

Got the "black screen" on my '24 BL a few days ago after a long trip. It came up fine the next day, but it was odd. ?

 

[Caliope]

My '22 OBX was experiencing issues with gauge cluster blacking out earlier this year. I was told that they needed to update the Sync software and that would fix it. When that didn't, they replaced the APIM. When that didn't fix it, they replaced the gateway and the display. I never did have an issue with the infotainment screen through the whole thing.

Sharing as an FYI, that updating the software may not remedy the black screen.

 

[karredber]

Great info! Mine blacked out and I am going in for service soon.

 

[Mwittke5857]

My '22 OBX was experiencing issues with gauge cluster blacking out earlier this year. I was told that they needed to update the Sync software and that would fix it. When that didn't, they replaced the APIM. When that didn't fix it, they replaced the gateway and the display. I never did have an issue with the infotainment screen through the whole thing.

Sharing as an FYI, that updating the software may not remedy the black screen.

I suppose if you throw enough parts at an issue, it will [eventually] be solved

 

[Dude]

My '22 OBX was experiencing issues with gauge cluster blacking out earlier this year. I was told that they needed to update the Sync software and that would fix it. When that didn't, they replaced the APIM. When that didn't fix it, they replaced the gateway and the display. I never did have an issue with the infotainment screen through the whole thing.

Sharing as an FYI, that updating the software may not remedy the black screen.

You referred to the “gauge cluster blacking out”, I’m guessing this is the instrument cluster. The sync updates and APIM apply to the 8” Display screen and would not solve an instrument cluster blackout.

Replacing the gateway module likely was needed and replacing the instrument cluster makes sense. My guess is the dealership simply did the sync software updates first only because it’s always good to bring sync up to date then got around to replacing the instrument cluster because there are a number of possible causes for a blacked out instrument cluster.

But why they would replace the APIM is a stretch, don’t know what they were thinking on that.

 

[coopny]

Called my dealer, and despite falling between the build dates listed in the letter to dealers, this customer satisfaction program isn't open on my VIN.

24B47 points to SSM 52704 containing the same update, which essentially tells us what this satisfaction program actually is:

Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. ​

​

To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt. The vehicle's center display screen should display "successful APIM update" when complete. If process does not complete as expected, retry no more than one time. If the concern persists, then raise a Technical Support Request for assistance. Do not replace the APIM prior to contacting Technical Support.​

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NU5T-14G381-AB is Sync 3 Build 3.4.22251. (NU5T-14G381-BB is allegedly for four inch screens.) The SSM (same remedy as the CSP) says update Sync to a newer version. Sync 3.4.23188 contains an updated version of this file, NU5T-14G381-AD.

So yes, if you are on Sync 3 build 23188 in your vehicle, this CSP should not be open to you. It's due to a bug in earlier Sync3 versions that essentially led to a "leak" on the flash memory of the APIM (Sync 3 module) that eventually filled up the storage completely, causing Sync to behave erratically. If you're on 23188, then you already have the fix for this.

 

[Dude]

Sync 3.4.23188 contains an updated version of this file, NU5T-14G381-AD. If you are on Sync 3 build 23188 in your vehicle, CSP 24B47 (SSM 52704) should not be open to you because 23188 already has the fix.

Good to know, thanks!

 

[BLUEOVALRACER]

Called my dealer, and despite falling between the build dates listed in the letter to dealers, this customer satisfaction program isn't open on my VIN.

24B47 points to SSM 52704 containing the same update, which essentially tells us what this satisfaction program actually is:

Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. ​

​

To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt. The vehicle's center display screen should display "successful APIM update" when complete. If process does not complete as expected, retry no more than one time. If the concern persists, then raise a Technical Support Request for assistance. Do not replace the APIM prior to contacting Technical Support.​

------------------

NU5T-14G381-AB is Sync 3 Build 3.4.22251. (NU5T-14G381-BB is allegedly for four inch screens.) The SSM (same remedy as the CSP) says update Sync to a newer version. Sync 3.4.23188 contains an updated version of this file, NU5T-14G381-AD.

So yes, if you are on Sync 3 build 23188 in your vehicle, this CSP should not be open to you. It's due to a bug in earlier Sync3 versions that essentially led to a "leak" on the flash memory of the APIM (Sync 3 module) that eventually filled up the storage completely, causing Sync to behave erratically. If you're on 23188, then you already have the fix for this.

Is there a Month or Year Range for this?

 

[holybronco]

Oh man, I had no idea about this update. My bronco's been fine so far, but maybe I should get it checked out just in case? Better safe than sorry, right?

 

[Dude]

Oh man, I had no idea about this update. My bronco's been fine so far, but maybe I should get it checked out just in case? Better safe than sorry, right?

Do you have a full size Bronco or a Bronco Sport? Your icon shows the full size.

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