Stuck "Awaiting Shipment" Waiting Room

[CG22BSBL]

No one on this thread has had their car shipped yet. Sadly, we wouldn't know. I've been waiting for over 3 weeks since my car was built just to be shipped. You could check out the Waiting Room thread and ask there.

Sorry about that -- thank you and will do.

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[Michael G]

Hi All,
I just tracked my Big Bend and it says it was built 8/27 but I haven' heard anything about shipment???

 

[Bloop]

Hi All,
I just tracked my Big Bend and it says it was built 8/27 but I haven' heard anything about shipment???

It seems like a lot of Bronco Sports that were built the last week of August are just not shipping for some reason with no clear answers from Ford.

 

[Bloop]

So, I was just snooping on the Maverick Forum. They're having the same issues as the Sport for the same timeframe. I've seen a couple of threads, but this one says the tracker is not updating and their dealer told them it's actually already shipped. Not sure if it's true, but would be nice if it is.

https://www.mavericktruckclub.com/forum/threads/ford-tracker-not-updating.20286/#post-387756

 

[Tink27]

I decided to try Ford Chat again. Now they are back to the original message of 10/2 at dealer but it is still awaiting shipment at ramp 5S.
Choo Choo… all aboard the express train I guess. Not happening!

 

[Escape2Bronco]

Hopefully not built but waiting on parts but……

https://media.ford.com/content/fordmedia/fna/us/en/news/2022/09/19/ford-previews-effect-of-parts-shortages-on-q3-performance.html

 

[Elegance]

So, I was just snooping on the Maverick Forum. They're having the same issues as the Sport for the same timeframe. I've seen a couple of threads, but this one says the tracker is not updating and their dealer told them it's actually already shipped. Not sure if it's true, but would be nice if it is.

https://www.mavericktruckclub.com/forum/threads/ford-tracker-not-updating.20286/#post-387756

Start calling your dealers, folks. Maybe you'll get some good news.

 

[goosemoose]

Spoke with my dealer today, they have no clue about the shipping either. But my friend did order a big Bronco. Was built on the 16th according to the tracker and dealer called today that it was in (seems a little impossible to me but oh well, it’s here). But their ford tracker still says awaiting shipment, so maybe some hope for us?

 

[mt92]

I've been built since 8/19 with no shipment updates, and all my ford chats have gone about the same as the others on this thread.

I've surpassed the longest wait time by a few days (currently at 28 days 23 hrs) so I'm not sure how often that gets updated. Really hoping to see some movement soon!

 

[Meanderthal]

Here's a fun Ford Chat transcript for you guys after waiting an hour to talk to someone. Oh boy, did I get to continue to wait. Mine must've threw them for a loop. Apparently I'm "pending update," whatever that means.

Ashlynn: Hi Kristen! Thank you so much for your patience with our longer than normal hold time. My name is Ashlynn. How may I help you today?
Kristen: No worries at all. I was hoping to figure out what's going on with my Bronco Sport order. Yesterday was the final day of the ETA but according to the tracker, it's still awaiting shipping and hasn't moved from the factory. Wanted to see if there was any info or an updated ETA.
Ashlynn: I will be more than happy to check the status on your vehicle, and provide any updates available.
Ashlynn: Please hold one moment while I pull up your information. This may take up to 3 minutes.
Kristen: I appreciate it. Take your time.
Ashlynn: We appreciate your patience, please continue to wait.
Ashlynn: I'll be with you shortly.
Ashlynn: Your patience is appreciated. I'll be with you shortly.
Kristen: No problem
Ashlynn: Thank you, please continue and I'll be with you shortly
Ashlynn: Thank you for waiting! Please allow me a few more minutes.
Ashlynn: Thank you for your patience, Kristen.
Ashlynn: I show the status of your vehicle is awaiting shipment, which means the vehicle has been built, and we are arranging shipment to the selling Dealer. The last location of the vehicle was Ramp 54, Hermosillo Asy, SO.
Your estimated time of arrival is Sep-12-2022 to Sep-18-2022.
Ashlynn: If you don't yet have the following resources available, please bookmark https://shop.ford.com/vehicleordertracking and you can track your vehicle.
We would recommend staying in contact with the Sales Manager at your Ford dealership for updates on the vehicle as they will be in the best position to assist you.
Rest assured, if there are any new updates, you will be the first to know.
Ashlynn: Is there anything else I can help you with today, Kristen?
Kristen: I appreciate you checking on that. The ETA is still showing Sept 12 - Sept 18? That was yesterday.
Ashlynn: Yes, it does show those are the most up to date delivery times.
Ashlynn: It also shows that the order is pending update, but it does not provide any further information.
Kristen: Would pending update generally mean the tracker will be providing a different ETA soon? I'd imagine the tracker is behind what actually happens in reality on occasion.
Ashlynn: I'll be with you shortly.
Ashlynn: I am not able to speculate on that informaiton.
All it shows as pending update, and we do not have any further information on that.
Kristen: Alright. I'll continue to wait. Thank you for your help.

All of that looks very familiar, including the chat representative. I waited for an hour “on hold” watching the time remaining trickle down and then all of a sudden shoot back up. Ashlynn gave me the same sort of run around with no more info really than I have before.

 

[Bloop]

It only took 25 days, but I finally got the shipped email this morning at 4:51A! Both tracking sites have not been updated yet, I'll feel better when they are. ETA is 10/20-10/26. Hoping you all got the email too!

 

[Elegance]

It only took 25 days, but I finally got the shipped email this morning at 4:51A! Both tracking sites have not been updated yet, I'll feel better when they are. ETA is 10/20-10/26. Hoping you all got the email too!

Congratulations! Nothing on my end yet. Glad your wait is coming to an end.

 

[CyberFord]

Wanted to compile an exact list of folks who are built but "Awaiting shipment" for an extended period of time. In the past, Ordertrack has had an estimated wait time between "Built" and "Shipped" totaling approximately three days. I've personally waited 12 as of today and I know many of you are also experiencing significantly higher wait times than the average. With the impending nationwide railroad strike and the mystery of why many of us were built weeks ago but still haven't shipped, we may find comfort in solidarity with our fellow "waiters" at this time. Chime in with your build date, expected ETA, and any other pertinent information you might have.

I'll start. Built 9/1/22. Ford Chat says there are no holds on my vehicle and the current location is Ramp 54, Hermosillo Asy, SO. ETA for final delivery is 9/18, but they also mentioned I haven't been assigned to a rail carrier yet. I'm scheduled to ship to RA36 (Phoenix, AZ) with a final destination to my dealership in Safford, AZ. With the shipping embargo on vehicles and a strike looming, I think they might want to revisit my ETA very soon.

Cyberford built 8-27 waiting shipment

 

[CyberFord]

CyberFord look like there ship all build orders and not retail

 

[Elegance]

Okay, I am officially FUMING. No email with my updated ETA, but the Visibility Report is showing October 19 to October 25. This has to be some sort of joke. I'm literally right over the border and now my fully built car is going to sit outside and rust for 2 months?

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