Liftgate supports/hatch gas struts failure

[coopny]

Hello all,

Have an in-warranty failure after less than a year of ownership that is a bit odd. The gas struts that support the liftgate while open have failed completely on my 23 BS BL. The hatch now actively falls as fast as gravity permits if not actively held up by hand. I took it to my dealer (where they reached the obvious conclusion that both struts had failed). The parts are on national backorder with no ETA at all.

Anybody encounter this failure? It's frustrating as it makes loading/unloading cargo in the back an extremely cumbersome process.

(If the Ford rep comes in here... if you can expedite the shipping of the part to my dealer, feel free to reach out. Otherwise I've already called customer relations a couple weeks back and they said all they could do is inquire with the dealer on my behalf. I already called my dealer this morning and they were apologetic but told me the parts are still on backorder.)

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[FB71]

When a part is on national backorder, that usually means there's a large number of failures, and the supplier cannot keep up with demand. There won't be any expedition of parts, as they don't yet exist.

 

[Chiefthepup]

Did you have any warning signs before it went full failure? I ask cause I’ve noticed that on my bs, at just under 10k miles, they are already feeling super weak. Like I have to push it up the last 6 inches or so by hand. But didn’t know if that’s just how they are haha. Sorry your going through that!

 

[coopny]

Did you have any warning signs before it went full failure? I ask cause I’ve noticed that on my bs, at just under 10k miles, they are already feeling super weak. Like I have to push it up the last 6 inches or so by hand. But didn’t know if that’s just how they are haha. Sorry your going through that!

Same exact symptoms. They got weaker before they failed entirely. I'd definitely call the dealer and see if they consider that a precursor to failure to get the parts on order...

 

[Dude]

…The gas struts that support the liftgate while open have failed completely on my 23 BS BL.

Have not encountered the failure but were you provided paperwork showing the part number for the tailgate right and left side gas struts?
I’ve been told national back order, no parts available and Google search turns up the Ford parts, call to confirm and parts were available for delivery.

 

[cprcubed]

If it got to be too much of a PITA and you don't want to wait, you could always buy them yourself:
Search by Year Make Model Trim (liftsupportsdepot.com)
Amazon.com: Lift Supports Depot Qty (2) Compatible With Ford Bronco Sport To 23 Liftgate Supports : Automotive
Cheers!

 

[davidg4781]

Are you sure it's both sides? The reason I ask is on an old Pathfinder, if one went out, the other was not near strong enough to do anything.

Not that it matters really, and it would be best to replace both. I'm just curious.

Do you use it a lot? Mine still feels pretty strong but I rarely open it.

 

[coopny]

Have not encountered the failure but were you provided paperwork showing the part number for the tailgate right and left side gas struts?
I’ve been told national back order, no parts available and Google search turns up the Ford parts, call to confirm and parts were available for delivery.

I don't have the paperwork from my dealer, but I do have dealer.parts.ford.com tuned in to 2023 Bronco Sport and the liftgate parts are listed on backorder there too:

My guess is that OEMPartsonline Lakeland ford etc. are assuming the parts are available for order and then would follow up with a "we're sorry, it's backordered" email.

 

[Dude]

I would call around. Often it is surprising to see parts on a national back order but some dealership will have inventory.

 

[FB71]

I would call around. Often it is surprising to see parts on a national back order but some dealership will have inventory. (It would be nice if Ford dealerships would share parts availability information when they have parts that are shown as being on a national back order).

They do. Parts locator is part of the eCat system.

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