Fog lamps missing from my 2022 Big Bend

[BSBB4Les]

I'm not interested in having Ford buy back my BS. I am very satisfied with everything else about it. Fog lamps not withstanding, it's exactly what I wanted.

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[sajohnson]

So I'm no longer giving Ford the benefit of the doubt on this one. I called my dealer on Feb. 7 and they confirmed that the window sticker said fog lights standard, but the equipment is missing. (Attached is the PDF when I was shopping for the car and what I expected when I showed up with my checkbook. I also have the original in the glovebox that says the same.) They said they would have to check on it and get back to me.

So, today, after not hearing anything back, I called to check. They print out the window sticker today from Ford and now my window sticker with my vin and same MSRP has the entry for fog lights removed! And the dealer said they weren't sure if it's even something they would be able to install anyway.

If Ford is monkeying around on the backend and changing window stickers after sales are complete, that might be the most anti-consumer practice I've ever heard of. I will be speaking directly to Ford tomorrow and I will report back.

Sounds like something the attorney general of WV should be made aware of.

My guess is that installing the fog lights should not be very difficult. Often, the wiring for options is already there. There may be knock-outs in the bumper where the lights go.

If Ford does not want to have them installed by the dealer they should at least pay you a reasonable amount to make up for them being missing.

Edit: I just came across your earlier post:

"My concern is with the wiring harness. I couldn't find any wiring for fog lamps behind the bumper. And the lamp button on the dash does not have a center cap. Seems like it could take some time to do this job. I haven't decided if I want to have it done to mine."

If that's the case then what I wrote above is obviously wrong. In many cases the wiring already exists and there are knockouts to mount things like switches, speakers, and lights. It sounds like the BS is not like that.

 

[BSBB4Les]

Sounds like something the attorney general of WV should be made aware of.

My guess is that installing the fog lights should not be very difficult. Often, the wiring for options is already there. There may be knock-outs in the bumper where the lights go.

If Ford does not want to have them installed by the dealer they should at least pay you a reasonable amount to make up for them being missing.

I agree with you.

 

[Mark S.]

I agree with you.

Do you have the paper version of the window sticker? If so, I believe you have a good shot at success with a legal action.

 

[BSBB4Les]

I have the one that came off the window as well as a copy from Ford.com. They are identical.

 

[AlmostBroncoSport]

Sounds like something the attorney general of WV should be made aware of.

My guess is that installing the fog lights should not be very difficult. Often, the wiring for options is already there. There may be knock-outs in the bumper where the lights go.

If Ford does not want to have them installed by the dealer they should at least pay you a reasonable amount to make up for them being missing.

Tomorrow, I plan on getting a copy of the window sticker from the dealership with the fog lights removed to prove that they are being sly about this. Besides calling Ford, I'll also give WVAGPM a call. Here's the paper window sticker just to show you all.

 

[BSBB4Les]

Here's mine.

 

[sajohnson]

I'm really surprised Ford is acting this way. This is a clear-cut case that they will (or certainly should) lose.

Most buyers would understand if Ford simply told the truth and explained there were 'supply issues' (or whatever) and offered some compensation.

 

[BSBB4Les]

I'm optimistic that Ford will step up to the plate. If not, I believe my dealer will.

 

[sajohnson]

I'm optimistic that Ford will step up to the plate. If not, I believe my dealer will.

That's good!

I got confused and thought that you were the person who was given a window sticker with the fog lights removed, but that as someone else.

 

[AlmostBroncoSport]

That's good!

I got confused and thought that you were the person who was given a window sticker with the fog lights removed, but that as someone else.

I was told of such a window sticker on the phone with my dealer on Monday, but I plan to get a copy for myself on Tuesday for my records. I will post a side by side if I can.

 

[BSBB4Les]

I am very interested in seeing that, if it actually exists.

 

[Mark S.]

Tomorrow, I plan on getting a copy of the window sticker from the dealership with the fog lights removed to prove that they are being sly about this. Besides calling Ford, I'll also give WVAGPM a call. Here's the paper window sticker just to show you all.

GO GET 'EM!

 

[AlmostBroncoSport]

GO GET 'EM!

So I've been told that there are only two people at the dealership able to send me the window sticker and they haven't had five minutes to send it since 11am. I'll be calling again tomorrow, assuming they don't sent it over in the next half hour.
They were very short on the phone when I called to check in 4 hours later. I am getting more displeased by the second.

 

[sajohnson]

So I've been told that there are only two people at the dealership able to send me the window sticker and they haven't had five minutes to send it since 11am. I'll be calling again tomorrow, assuming they don't sent it over in the next half hour.
They were very short on the phone when I called to check in 4 hours later. I am getting more displeased by the second.

The plot thickens. That's not a good sign -- both not sending the sticker and being rude, when they should be apologetic. Very discouraging.

I'm starting to wonder if the dealer fabricated the 'sticker w/o fog lights' story because they simply do not want to do the work -- although that would not alter the situation.

Ford should pay them for the work of course, but it would be the lower warranty rate. Many dealers do not like that.

Another possibility is that Ford does not want to start replace missing parts because then they will have to do it for any BS owner who asks.

Keep us updated.

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