Extended warranty question

sajohnson

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Buying an extended warranty -- or any insurance -- is 'betting against the house, and the house always wins.

Sure, there will be a few people who make out -- receive more in claims coverage than they paid in -- and many of them will tell anyone who will listen what a great deal that particular insurance or extended warranty is.

Of course, for every 'winner' there are multiple 'losers' -- there must be, for the underwriter to stay in business. Few people want to talk about how they paid hundreds or thousands of dollars and got nothing/little in return. So we generally don't hear those negative stories. That gives the false impression that an extended warranty is a "great deal" -- especially if the vehicle is known to be trouble-prone. "How can I lose?" :cool:

Needless to say, the underwriter has all of the data/info/stats. They know, on average, how much they will have to pay out per house/vehicle/etc. They add a hefty amount on to that figure -- enough that they are covered and they can pay the seller a large commission. I recall reading that retailers like Best Buy actually make more $$ from selling extended warranties than they do from selling the products!

In most cases, people should be 'self insured' for the manageable risks.

That said, there are at least 3 reasons to buy insurance:

1) Coverage for events that would be a financial disaster -- life; health; home; auto. In some cases, auto repairs fall into this category.

2) Special/unique circumstances unknown to the underwriter -- rough local roads, lots of towing in the mountains at full GCWR; exclusively urban driving, etc. Those people at least have a better chance of being 'winners' (or not losing so much).

3) Piece of mind. If a person is literally going to lose sleep over a potential expense, then they might want to get some coverage -- knowing that the chances are very high that they may not use it, and that with the typical exclusions and deductibles, even if they do file a claim(s) they may not get their money back.
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sajohnson

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@sajohnson your post got me thinking. If a vehicles average repair record is pretty bad, but other vehicles the manufacturer sells on average are “better” it may well be that getting an extended warranty on the pretty bad repair record vehicles could be great for the consumer even though as you say the house overall wins (in this case the vehicle manufacturer loses money on the pretty bad repair vehicles when the owners purchase the extended warranty but makes it up on average on those owners without extended warranties and on vehicles with “better” repair records).

The house in this case is the vehicle manufacturer … it’s not the profit on individual vehicle repairs like Bronco Sports, it’s overall repairs profit for the stable of vehicles the manufacturer delivers in relation to those paying for extended warranties.

Also, as @coopny pointed out in Post #8 (see link) “The real key part of a manufacturer warranty is that Ford's parts cost, and ESP labor cost, are wayyyyyyy lower than what they will charge you for the part or charge you for out of warranty labor.”

https://www.broncosportforum.com/forum/threads/ford-protect-warranty-thoughts-experiences.10318/post-179598
I found this with a brief Google search. It's the "AI result" so I don't have a source to link to:

"Yes, the make and model of a vehicle can affect the price and coverage of an extended warranty. Other factors that can affect the cost include the vehicle's age and the policyholder's location."

Of course, it says, "can affect" so that's not a solid answer, but in order to be competitive and maximize profit, it would make sense for underwriters to offer model specific warranties.

Within a brand, not only does reliability vary between models, there can be HUGE differences in repair costs -- for example, the F-150 Lightning vs a Fiesta. It makes sense for warranties to take that into account.

That said, IDK how warranties prices are determined. If the underwriters do just have a fixed price for (in this case) ALL Ford vehicles, then absolutely, people who buy a warranty for an expensive and/or unreliable model are not getting ripped off for as much as those who have inexpensive reliable models. It's conceivable that there might even be extreme cases where the owner can make money on the deal.

Good point by coopny: “The real key part of a manufacturer warranty is that Ford's parts cost, and ESP labor cost, are wayyyyyyy lower than what they will charge you for the part or charge you for out of warranty labor.”

That's an unknown and that retail vs wholesale spread does benefit the underwriter. However, from the vehicle owner's POV, we are not affected by what Ford pays. Our concern is what we would have to pay. If an extended service contract covers what would have been a $2,000 (retail) repair, the owner saved $2,000 (minus the cost of the contract/warranty and any deductibles). Maybe the repair only cost Ford (say) $1,200. If there was competition, then they would use their actual costs in determining the price of the warranties and the price would come down. Since there is no competition, it doesn't affect us.
 

Jeanne

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Easy decision on getting an extended warranty or not on a BS. Getting a discounted online Ford warranty is a no-brainer, especially with the 1.5L.

I'll buy online from Flood Ford like I have in the past. The whole transaction is done online. with Granger, you have to call and the number was different than seen on their site. Maybe I got a rep that didn't know much but it was a turn off.
I did it today. Bought my extended warranty from Flood Ford. Thank you for the suggestion!
 

rocks

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I did it today. Bought my extended warranty from Flood Ford. Thank you for the suggestion!
Nice! I bought one from Flood earlier but canceled the warranty and received a quick refund. I'm not sure I'm keeping the BS after basic warranty.
 


Jeanne

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Nice! I bought one from Flood earlier but canceled the warranty and received a quick refund. I'm not sure I'm keeping the BS after basic warranty.
How come?
 

rocks

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Jeanne

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I'm not a fan of the 3 cyl 1.5L.
I understand..... First time I took it to the local garage, they told me how much they liked my Sport but they were shocked it was a 3 cylinder/1.5 L. It works for me. I'm not an off-roader (not on purpose, anyway!) and it gets almost 30 mpg. It's easy for me to get in and out of and handle.
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