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thekingprawn

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Addendum: and [expletive] those dealerships right in the face.
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Mrouse53

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Actually they could lose their ability to custom order vehicles if they fall below the name match threshold Ford has instituted. Ford also reduced to a very small number the exceptions allowed to name match. They essentially have to sell it to the person who ordered it or Ford will put the screws to them up to expulsion from the name match and integrity policy. As Ford moves away from selling from stock to majority customer orders that will put dealerships in more the category of facilitators of orders rather than sellers of stock merchandise. Here's the latest story on the name match changes.

That said, dealerships aren't fully on board with this yet. They will still try to get away with everything they can. They have an enormous knowledge advantage over the customer. The very best thing one can do is go armed with knowledge, and even that may not be enough. There will still be shenanigans. My idiot dealership pulled the "accessories package we do to every vehicle" BS (paint protection and nitrogen in the tires for $500) and I was told to calm down when I confronted them about it. Result: $500 of accessories of my choosing. If I'm paying, I'm picking.

Ultimately I got what I ordered in a reasonable amount of time and at the agreed upon price, but the only reason I got the price is because I came with documentation on Ford's price protection program that has been in place on retail orders for 6 years. Some dealerships are getting better. Some, like in the OP, will go out of business when Ford only lets them have limited configurations of limited trim levels of a limited number of stock vehicles.

Thank you for patience with my ignorance on the ordering process, since I'm having trouble trusting dealerships. When I build my bronco spirt, there will be a price, can I negotiate that? TY
 

Geelloo90042

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If you are in Southern California, I recommend Norm Reeves Ford. My experience was transparent and they did not add any unnecessary items on my order. What I reserved is what I got and that's it.
 

Mark S.

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They essentially have to sell it to the person who ordered it or Ford will put the screws to them up to expulsion from the name match and integrity policy.
In the story you linked to the author wrote:

Starting in June, Ford will increase its name-match threshold to 75 percent, up from its current requirement of 70 percent. What this means is that 75 percent of the reservation-order conversions dealers take for new vehicles must match the name of the person that takes delivery of that vehicle.
I'm not sure how this is applied. What if the person who ordered the vehicle changes their mind?
 
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FauxPaw

FauxPaw

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In the story you linked to the author wrote:



I'm not sure how this is applied. What if the person who ordered the vehicle changes their mind?
It sounds like Ford is calculating that, at most, 25% of people placing custom orders are changing their minds.
 


thekingprawn

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What if the person who ordered the vehicle changes their mind?
Ford will accept communication from the order holder that they are abandoning the order and it won't count against the dealership. So, if a dealership tries to price you out of your order DO NOT tell Ford you are choosing to reject the order. Make the dealership eat the name mismatch.
 

LoveIsLife

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My idiot dealership pulled the "accessories package we do to every vehicle" BS (paint protection and nitrogen in the tires for $500) and I was told to calm down when I confronted them about it. Result: $500 of accessories of my choosing. If I'm paying, I'm picking.
My dealership did the exact same thing to me with the "accessories package." I told them they can go deflate the tires and put regular air in them as far as I'm concerned because I wasn't paying for anything extra that they didn't have my permission to do in the first place. Not sure if they did or not, but I too ended up with $500 in accessories of my choice.
 
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FauxPaw

FauxPaw

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My dealership did the exact same thing to me with the "accessories package." I told them they can go deflate the tires and put regular air in them as far as I'm concerned because I wasn't paying for anything extra that they didn't have my permission to do in the first place. Not sure if they did or not, but I too ended up with $500 in accessories of my choice.
Not to mention that the air we breathe is already about 78% nitrogen.
 

thekingprawn

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Not to mention that the air we breathe is already about 78% nitrogen.
There are theoretical benefits to it, but grrr. At least the Costco in my area has N2 for members after my 2 years of dealership fancy air runs out.
 

Osco

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My brother had picked out his F-150 XLT loaded tow package badass truck. He was ready to sign the papers, he was sitting in front of the salesman and the finance guy at Sarasota ford, downtown.
He did what I told him to do. He made them wait and he called me right then and there.
I was at Brandon Ford and I Told MY sales man what the bottom line was my brother was about to sign and drive. He told me to tell my brother to walk away.
My Brother listened and WALKED.
Two days later he arrived at my house in the exact same truck !
As in Brandon Ford purchased that truck from Sarasota Ford..
He saved $11,400
Rip off dealers make so much on stupidity and I gotta have it now people they could care less about fairness.
End of Story.
 
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SportWest

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Some, like in the OP, will go out of business when Ford only lets them have limited configurations of limited trim levels of a limited number of stock vehicles.
I've seen articles over the years about how Retail Orders are THE FUTURE, but I think we're actually, really getting there soon™. So dealers who act like OP's are either ignorant, arrogant, or want to cash out before they sink. Maybe some combination of all that. But these sleezy tactics on retail orders seem especially shortsighted given the changes in the market.
 
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Mark S.

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But these sleezy tactics on retail orders seem especially shortsighted given the changes in the market.
If Ford plans a shift to a full-up, retail-order-only sales system then dealers might feel like they may as well gouge for all they can get now. There is no haggling with a retail order sales system. You order it, you pay for what you ordered.
 

thekingprawn

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I've seen articles over the years about how Retail Orders are THE FUTURE, but I think we're actually, really getting there soon™.
From the Feb. sales report, “In addition to our February sales, our retail order bank continues to expand totaling 72,000 vehicles in February – 4 times higher than last year." I saw somewhere (but can't find it right now) that something on the order 70%+ of sales in a given month were from custom orders rather than from dealer stock.
 
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FauxPaw

FauxPaw

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thekingprawn

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