- First Name
- Sean
- Joined
- Mar 21, 2022
- Threads
- 2
- Messages
- 19
- Reaction score
- 30
- Location
- Los Angeles
- Vehicle(s)
- Bronco Sport
- Thread starter
- #1
There is a similar thread in the Bronco6G forums and after my recent experience I feel it would be beneficial to create one here specific to Bronco Sport orders.
I ordered my BS Badlands from Sunrise Ford of North Hollywood in March after test driving a Badlands model they had in stock. They tried to sell me that model after tacking on a $12000 ADM and $3000 in dealer add-ons (VIN etching, LoJack, 3M paint protection, etc.) I declined and placed a custom order after confirming with the salesman and the internet sales director that it would not be subject to ADM and they would not install the "optional" add-ons that the dealer stock example had. I also showed them the $1000 bonus cash offer that was available at the time for custom orders and they confirmed that I would receive that upon delivery, which the salesman later confirmed in writing.
Fast forward to July 6th, the internet sales director calls me to let me know that my car has arrived at the dealership and will be ready to pick up as soon as they make sure it wasn't damaged in transit. I ask him again to make sure that none of the dealer add-ons are installed as I'm not interested and he responded in the affirmative.
When I went in to pick up the vehicle on Sunday, they had of course installed all the add-ons against my wishes. I was able to talk them into removing a shifter lockout keypad they had installed above the shift knob but nothing else could be removed, a non-negotiable total of $2185 in extra cost. In addition, they were "unable" to find the bonus cash offer when they ran a Smart Vincent report and refused to honor the $1000 order incentive, stating that the best thing they could do was call Ford the next day to see what happened. I provided a screenshot that I had taken of the offer from the time I ordered the car as well as the communication from the salesman that promised me the order incentive would be applied.
I escalated to the internet sales director and the sales manager, who expressed that he would be happy to have me walk so they could sell the car to someone else the next day. I called and sent an email on Tuesday after not hearing back from them on Monday, when they said they would update me. I received a curt email response that simply said "You did not receive the offer from Ford. We cannot offer you that extra rebate." They have since ceased responding to me after I asked if they would be willing to give any sort of good faith credit or discount and if they would be able to confirm that I will receive the price protection from Ford since the MSRP increased after I placed the order.
Throughout the process, the staff were unapologetic and offered nothing to make up for their dishonesty.
If anyone else has had negative experiences with dealerships, I would encourage you to share them in this thread so that others might be able to avoid them.
I ordered my BS Badlands from Sunrise Ford of North Hollywood in March after test driving a Badlands model they had in stock. They tried to sell me that model after tacking on a $12000 ADM and $3000 in dealer add-ons (VIN etching, LoJack, 3M paint protection, etc.) I declined and placed a custom order after confirming with the salesman and the internet sales director that it would not be subject to ADM and they would not install the "optional" add-ons that the dealer stock example had. I also showed them the $1000 bonus cash offer that was available at the time for custom orders and they confirmed that I would receive that upon delivery, which the salesman later confirmed in writing.
Fast forward to July 6th, the internet sales director calls me to let me know that my car has arrived at the dealership and will be ready to pick up as soon as they make sure it wasn't damaged in transit. I ask him again to make sure that none of the dealer add-ons are installed as I'm not interested and he responded in the affirmative.
When I went in to pick up the vehicle on Sunday, they had of course installed all the add-ons against my wishes. I was able to talk them into removing a shifter lockout keypad they had installed above the shift knob but nothing else could be removed, a non-negotiable total of $2185 in extra cost. In addition, they were "unable" to find the bonus cash offer when they ran a Smart Vincent report and refused to honor the $1000 order incentive, stating that the best thing they could do was call Ford the next day to see what happened. I provided a screenshot that I had taken of the offer from the time I ordered the car as well as the communication from the salesman that promised me the order incentive would be applied.
I escalated to the internet sales director and the sales manager, who expressed that he would be happy to have me walk so they could sell the car to someone else the next day. I called and sent an email on Tuesday after not hearing back from them on Monday, when they said they would update me. I received a curt email response that simply said "You did not receive the offer from Ford. We cannot offer you that extra rebate." They have since ceased responding to me after I asked if they would be willing to give any sort of good faith credit or discount and if they would be able to confirm that I will receive the price protection from Ford since the MSRP increased after I placed the order.
Throughout the process, the staff were unapologetic and offered nothing to make up for their dishonesty.
If anyone else has had negative experiences with dealerships, I would encourage you to share them in this thread so that others might be able to avoid them.
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