- First Name
- Nichole
- Joined
- Dec 6, 2022
- Threads
- 1
- Messages
- 4
- Reaction score
- 4
- Location
- Connecticut
- Vehicle(s)
- 2021 Bronco Sport
- Thread starter
- #1
Looking to share my story in hopes of saving other people from the b.s I’ve been dealing with for a year.
In march 2022, I purchased a Ford bronco sport Big Bend edition. I was the second buyer of the vehicle and purchased it with just over 16,000 miles on it. In July 2022 the catalytic converter went and had to be replaced. Then in November 2022 the rear differential went and had to be replaced. I then started having problems with the rear braking system. They attempted to fix that numerous times with no luck. And then towards the end of November, I started having a loud rattling/clunking noise, as well as idling issues. I would be sitting at an idle and it would drop below 1000 RPMs. I immediately brought it to the dealers attention, and they were unable to figure it out. This back-and-forth to the dealer went on monthly until they believed it was the hanger for the catalytic converter pipe. They tighten that, but the noise continued. It only got worse as the weeks went on. At this point I’m a year into owning the vehicle in it is constantly in the shop. Then it got to the point where the noise was so loud that I wouldn’t be able to hear someone over my Bluetooth speaker. In August 2023 I contacted my dealer again and advise them that it got worse and the soonest they had a loaner or an appointment available would be September 19. So here I am dealing with it and I got to the point where it was so loud. I figured the motor was going to fall out of the freaking thing when I was driving it so I went right to the dealer and they worked some magic, they were able to get me into a loaner on September 9th. Dealing with this bullshit And paying my loan payment on a newer vehicle that I never even never had for more than four weeks at a time I contacted Ford credit who my loan was through. They put me in touch with customer relations and customer relations initiated a buy back request which ultimately was denied. The agent assigned to my case stated she would wait until the dealer had a full diagnosis on the motor problem and then Wood call me with the buyback decision. However, I reached out to her to tell her they had a diagnosis so that she could speak with them. She also informed me that she would be contacting the selling dealer as well as the servicing dealer to get a rundown on how bad my vehicle was. She did none of these things, and got me a buyback decision before any diagnosis was none of my vehicle, so to do something they offered to put on a three year/36,000 mile extended warranty on the powertrain to cover any future problems. However the extended warranties come with $100 deductible which would be at my expense. Trading the vehicle in is not an option as the appraisals I’ve gotten for it are severely low due to the extensive history on the vehicle. Customer relations tells me the buyback was denied due to Connecticut lemon law guidelines. I understand following the law and their hands are tied when it comes to the lemon law all this tells me is that Ford does not care about the consumer at all. Ford has other options to make this right, as a loyal ford consumer I am disgusted with this company. I am now paying a loan payment on a vehicle I don’t even have. I was told that I won’t have it back for at least 2 to 3 months and upon questioning them on paying for a vehicle. I don’t have they inform me that I have a loaner so it evens out but it doesn’t because the loaner I have is nothing I would’ve bought and I am unable to do half of my daily routines with the vehicle that I’m in as mine is “being fixed “. So all you bronco owners out there beware when major problems happen Ford will not step in and take care of you. @Ford Motor Company I hope you make this right, shame on you for having people in your customer relations center that lie to your consumers and shame on you for treating your consumers the way you do.
In march 2022, I purchased a Ford bronco sport Big Bend edition. I was the second buyer of the vehicle and purchased it with just over 16,000 miles on it. In July 2022 the catalytic converter went and had to be replaced. Then in November 2022 the rear differential went and had to be replaced. I then started having problems with the rear braking system. They attempted to fix that numerous times with no luck. And then towards the end of November, I started having a loud rattling/clunking noise, as well as idling issues. I would be sitting at an idle and it would drop below 1000 RPMs. I immediately brought it to the dealers attention, and they were unable to figure it out. This back-and-forth to the dealer went on monthly until they believed it was the hanger for the catalytic converter pipe. They tighten that, but the noise continued. It only got worse as the weeks went on. At this point I’m a year into owning the vehicle in it is constantly in the shop. Then it got to the point where the noise was so loud that I wouldn’t be able to hear someone over my Bluetooth speaker. In August 2023 I contacted my dealer again and advise them that it got worse and the soonest they had a loaner or an appointment available would be September 19. So here I am dealing with it and I got to the point where it was so loud. I figured the motor was going to fall out of the freaking thing when I was driving it so I went right to the dealer and they worked some magic, they were able to get me into a loaner on September 9th. Dealing with this bullshit And paying my loan payment on a newer vehicle that I never even never had for more than four weeks at a time I contacted Ford credit who my loan was through. They put me in touch with customer relations and customer relations initiated a buy back request which ultimately was denied. The agent assigned to my case stated she would wait until the dealer had a full diagnosis on the motor problem and then Wood call me with the buyback decision. However, I reached out to her to tell her they had a diagnosis so that she could speak with them. She also informed me that she would be contacting the selling dealer as well as the servicing dealer to get a rundown on how bad my vehicle was. She did none of these things, and got me a buyback decision before any diagnosis was none of my vehicle, so to do something they offered to put on a three year/36,000 mile extended warranty on the powertrain to cover any future problems. However the extended warranties come with $100 deductible which would be at my expense. Trading the vehicle in is not an option as the appraisals I’ve gotten for it are severely low due to the extensive history on the vehicle. Customer relations tells me the buyback was denied due to Connecticut lemon law guidelines. I understand following the law and their hands are tied when it comes to the lemon law all this tells me is that Ford does not care about the consumer at all. Ford has other options to make this right, as a loyal ford consumer I am disgusted with this company. I am now paying a loan payment on a vehicle I don’t even have. I was told that I won’t have it back for at least 2 to 3 months and upon questioning them on paying for a vehicle. I don’t have they inform me that I have a loaner so it evens out but it doesn’t because the loaner I have is nothing I would’ve bought and I am unable to do half of my daily routines with the vehicle that I’m in as mine is “being fixed “. So all you bronco owners out there beware when major problems happen Ford will not step in and take care of you. @Ford Motor Company I hope you make this right, shame on you for having people in your customer relations center that lie to your consumers and shame on you for treating your consumers the way you do.
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