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I would recommend calling the Ford Connected Services Team +1 (833) 389-0848 They are not working today. Call tomorrow.

The major fix is it properly clears the rwdata partition. Every time you plug your iPhone in to use CarPlay, files are created and stored in the rwdata partition on the APIM. When this fills up all kinds of issues occur.

This is a very large download. Do not let your Mac go to sleep during the download. This download usually takes around an hour to download.

The engine in the vehicle should be running during the entire update process. The message is telling you to stop the engine, open the drivers door, close the drivers door, lock the door, wait 2 minutes and restart the engine. Keep the USB flash drive in the port. Follow instructions.

What OS are you using to download? Also, how are you connecting to your ISP, Wi-Fi or wired? What is your ISP?

The system does not operate using Bluetooth. The system uses a low frequency RF signal.

Clear the cache and history from your browser and use the link at the beginning of this thread to check for Sync updates. You will need to do a soft reset on your vehicle. Start the vehicle Press and hold the volume seek/forward buttons at the same time for 2 minutes. The screen will go dark...

You can try.

Do you have another Fob in the car?

The correct version for your EcoSport should be 3.4.23188 You will need to use the same link at the beginning of this thread to get the correct files from Ford.

After the update is complete using the USB flash drive, connect your vehicle to your Wi-Fi network and check for updates to Sync. This will update your Sync version with Ford.

You lock your vehicle. How are you determining if the vehicle is locked? When you try to open the front door, is your key fob in your pocket?

After the update is complete using the USB flash drive, connect your vehicle to your Wi-Fi network and check for updates to Sync. This will update your Sync version with Ford.

Master reset is not done by removing battery cable. Master reset is an option from the head unit settings.

Press and hold the volume and seek/forward buttons down at the same time for 2 minutes. The screen will turn dark and restart many times. After 2 minutes, let the screen refresh and try again. The engine must be running while performing the update.

Ford releases navigation map updates once a year. As the registered owner of the vehicle you can receive a one time digital download of NA 2 22 update at no charge. If you need an additional download of NA 2 22 you will need to pay $40.00 This includes the USB flash drive and shipping. Next...

I assume you are using Windows 10 or Windows 11. Let me know if you are using MacOS. Do not extract the downloaded folder. Right click on the folder and select opens with-Windows Explorer. The 3 will now appear in a new window. Select all three and drag or copy into the freshly reformated USB...

Did you format the USB flash drive to exFAT before copying the 3 items to the USB flash drive?

Did you extract the 3 items? Also, was the USB flash drive erased before you copied the 3 items over?

Did you format the USB flash drive to exFAT before copying the 3 items over? It sounds like the unit cannot read the update. FOLLOW INSTRUCTIONS.