Sorry that's happening to you. Hopefully they will reimburse you even though that's not how Ford designed the process. Ford needs a way to lodge complaints against dealers who behave this way.
I suppose it's possible a business can exist having no visibility on the delivery of its main product, but that seems unlikely at best and quite sub-optimal. The JCT Pals Portal is what people used to search before they locked it down to dealers only. There's also United Road which some are...
Sounds to me like the dealership effed up the order. Ask them to see the DORA, if they have it. I'd get on the horn with Ford chat tomorrow (I think they just closed for tonight) and start raising hell. My opinion of dealerships right now isn't very high.