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We had a little weather event here in New England yesterday. I left home and it was just raining. The rain snow line was very sharp. Within 8 miles, snow covered roads and horrible visibility. Put the Sport in slippery mode. Drove to north central Massachusetts. Conditions deteriorate by the...

What? Ford customer service SUCKS? I’m shocked. Try another dealer, however it’s dealer roulette. Just check reviews I guess and cross your fingers.

Linkie no workie?

Can you use your state’s lemon laws?

Dealer oil change here is upwards of $75

More decontenting, my 2021 Big Bend has the post on the passenger side carpet. The way the floor liner fits, I don’t think there would be much if any movement of the liner on carpet. I’m happy with mine.

That is providing the idiot in front of you has functioning brake lights and or uses their directional signals.

Saw that color on a wet gloomy day and it really popped. Looked like a little ray of brightness in the back of the dealer lot. Quite eye catching. ?

Water pump replaced yesterday after a loooooong wait. I’ll still “keep an eye “ on coolant level. No dripping, no smells, no puddles, just no heat tipped me off to any issue. Will keep fingers crossed.

Ford customer service SUCKS

Replaced last week. Apparently big Bend has heated strip where wipers park. At least that is what the tech said. There is a wire on the passenger side under the plastic cowl cover. He showed it to me said it’s for heated strip. Got a Ford brand windshield. Too many issues in the past with...

Just had windshield replaced and was told my big bend windshield is heated

Any correspondence with Ford corporate is a joke. They are very understanding but can’t/won’t/don’t do anything but commiserate but I guess that’s something.

It is what it is. I blame corporate for their overall lack of customer concerns and distancing themselves by saying all of our dealers are independent. They all have your corporate name on all their friggin buildings.

Look for my tirade regarding the lack of customer care from Ford corporate and my lousy dealer. The water pump issue makes this my last Ford. Been buying new Ford products since 1979.

Welcome to the bend over and take it from Ford club. Same issue here. 36,000 miles plus. (Reported issue prior to 36k) Keep an eye on it is what my worthless dealer says. Wouldn’t even offer the gallon of coolant. 3 weeks just for them to look at it to tell me late December maybe. Oh, have I...

I don’t think he can respond being banned. Too bad. Osco’s contributions are insightful. I won’t refer to him as was or were.

It has been Ford corporate lack of customer service since my 2002 Excursion purchased new had the frame turn to swiss cheese and the door bottoms and rockers disintegrated. Toyota admitted to crappy steel frames and stepped up. Ford, crickets. Excursion had less than 90,000 on it and was...

There is a right way and a wrong way to do something. Delivery of a $30,000 to $50,000 vehicle should not be done outside in the pouring rain. What have you been told about buying a car since you were old enough to drive, never at night and never in the rain.

Thank you. I have let “my” dealer know that Lakeland Ford has pumps and gaskets on their website for immediate shipping. Don’t know why this is so hard. . I appreciate your advice.