2021 Bronco Sport USB-C Port Failing – Dealer Can’t Fix (Even Under Warranty)

[tommy]

To clarify, was the $100 the deductible?

No deductible I know of, invoice read: ML3Z-19A387-D (MODULE-INTER) $101.25
I was surprised they charged me.

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[Dude]

No deductible I know of, invoice read: ML3Z-19A387-D (MODULE-INTER) $101.25
I was surprised they charged me.

Not trying to be argumentative but that $101.25 almost certainly includes the $100 deductible for your extended warranty (assuming yours is a $100 deductible)

Or was the module replaced under the bumper to bumper warranty (3 year / 36k miles)? But if so it should have been a no cost repair

Assuming was replaced under the extended warranty…

My guess is the ML3Z-19A387-D USB Module was replaced under your extended warranty

Even one hour dealership labor would be more than $101.25 and replacing that module is not easy as posted earlier in this thread

( The paperwork you were provided for that repair is a subset of the stack of paperwork the dealership has on the repair - could be a dozen pages or more but the owner is provided a small subset of 1 or a few pages and a lot of details are left out )

Doesn’t matter.. just happy to know the module was replaced for you for that nominal cost !

 

[tommy]

The module was replaced under the bumper-to-bumper extended warranty as were many other things that evolved thru the recalls over the years not to mention the "flat tire" noise many have issues with, they fixed that issue as well during this last trip to the dealer.

When I was getting my BS back from the dealer, I saw a large stack of paperwork, but I was only handed 2-3 pages.

It should have been at no cost to me.

Thanks for your concern!

 

[compass crusher]

No problem. It's definitely not just you! Many dealerships are notorious for refusing to perform warranty work. Or, as in your case, making up some bs reason why they can't or won't.

Not all dealers are like that, but it is very common. I've experienced it many times in almost 50 years of owning vehicles. What I've read in automotive publications, and heard from service advisors posting on forums, is that the reasons many/most dealers do their best to avoid warranty work are:

* The mfr pays a reduced labor rate
* The parts mark-up is less
* There are often hoops to jump through -- additional paperwork, dealer must return old parts to mfr, etc.

Is the extended warranty from Ford?

Is the USB port definitely covered by the warranty?

By the way I like your profile picture. Is that hell's revenge? Did you try Mickey's hot tub?

Yeah mine is actually through Ford Motor Company, so it should fall under bumper-to-bumper coverage. I still got charged though, and it really seems like it comes down to how the dealer handles it—which feels kinda patronizing.

 

[compass crusher]

Exact same thing happened to me on my 2021 Outer Banks, the dealer charged me $100.00 to fix it and I have an extended warranty.

Yeah same here—mine’s through Ford Motor Company so it should be covered under bumper-to-bumper. Still got charged, and it seems like it just depends on how the dealer runs it, which is frustrating.

 

[Dude]

Have a look at the warranty guide applicable to your Bronco Sport model year, the link below is for a 2022 but your specific guide can be found online

The bumper to bumper is 3 years, 36k miles whichever comes first (adjust for kilometers outside the USA), if the USB Module discussed in OPs post failed in that period, it would be replaced at no cost

Powertrain warranty is 5 years, 60k miles but I don’t think the USB Module is a covered item

An Extended warranty may cover the USB Module and there is often a Deductible like $100 or whatever

Check your specific Extended warranty (if you have one) to see coverage and deductibles

https://www.fordservicecontent.com/Ford_Content/Catalog/owner_information/22MYUS_Ford_LT_truck_WTY_V9.pdf

 

[rugedraw]

Yeah same here—mine’s through Ford Motor Company so it should be covered under bumper-to-bumper. Still got charged, and it seems like it just depends on how the dealer runs it, which is frustrating.

Your BS is well outside the bumper-to-bumper warranty. The repair would be covered under your ESP. On my F150 that is on Ford ESP, there is a $100 deductible:

Same with our BS that was purchased as a CPO:

 

[sajohnson]

By the way I like your profile picture. Is that hell's revenge? Did you try Mickey's hot tub?

Yeah mine is actually through Ford Motor Company, so it should fall under bumper-to-bumper coverage. I still got charged though, and it really seems like it comes down to how the dealer handles it—which feels kinda patronizing.

To be honest, I have no idea where that photo was taken. I'd guess Moab -- probably Hell's Revenge. I grabbed it off Google images as a joke. The BS happens to be the same Cactus Grey color as our Badlands.

Several months ago a forum member who didn't pick up on my sense of humor accused me of essentially being a poser. I considered replacing the photo with something more tame that no one would get wound up about, but it's a cool image.

It's clear from my posts that I rarely do any off-roading, except here on our property. We've been off-road in Moab, but it was in our Sprinter-based RV!

There are several reasons we chose the BL over the other trims, but one of the main ones is the more capable AWD system. Not because we plan to do any extreme off-roading, but because we live on a small mountain and our road has a section that's about a 25% grade with a hard right at the bottom and a hard left halfway up (you can't get a running start). The only AWD vehicle we've owned that would walk right up it in deep snow is our '97 RAV4 -- Torsen rear and 5MT with manually locking center (front open, no limited slip). That hill is our main concern.

 

[compass crusher]

Have a look at the warranty guide applicable to your Bronco Sport model year, the link below is for a 2022 but your specific guide can be found online

The bumper to bumper is 3 years, 36k miles whichever comes first (adjust for kilometers outside the USA), if the USB Module discussed in OPs post failed in that period, it would be replaced at no cost

Powertrain warranty is 5 years, 60k miles but I don’t think the USB Module is a covered item

An Extended warranty may cover the USB Module and there is often a Deductible like $100 or whatever

Check your specific Extended warranty (if you have one) to see coverage and deductibles

https://www.fordservicecontent.com/Ford_Content/Catalog/owner_information/22MYUS_Ford_LT_truck_WTY_V9.pdf

With my extended warranty at this point, I'll pay the hundred to get this over with. I haven't been able to thoroughly connect to my dash screen with my phone since a year after I bought the car. I'm ready for a conveniency and less stress. The c-port to c-port connection dropped yesterday when I was driving. So it's the USB and the c port failing... Super frustrating.

 

[compass crusher]

Your BS is well outside the bumper-to-bumper warranty. The repair would be covered under your ESP. On my F150 that is on Ford ESP, there is a $100 deductible:

Same with our BS that was purchased as a CPO:

Thank you for this info. I'm ready to pay the hundred. Seems like it only fails when my RPMs are high or obviously rocky dirt roads where there's bumps and then it drops connection. Pretty much where I need my GPS to work, it tends to glitch out and fail. Went up to Kremmling to go check out the Radium Hot springs on Monday. Sure as shit it lost connection right when I lost service on a shelf road.

 

[compass crusher]

To be honest, I have no idea where that photo was taken. I'd guess Moab -- probably Hell's Revenge. I grabbed it off Google images as a joke. The BS happens to be the same Cactus Grey color as our Badlands.

Several months ago a forum member who didn't pick up on my sense of humor accused me of essentially being a poser. I considered replacing the photo with something more tame that no one would get wound up about, but it's a cool image.

It's clear from my posts that I rarely do any off-roading, except here on our property. We've been off-road in Moab, but it was in our Sprinter-based RV!

There are several reasons we chose the BL over the other trims, but one of the main ones is the more capable AWD system. Not because we plan to do any extreme off-roading, but because we live on a small mountain and our road has a section that's about a 25% grade with a hard right at the bottom and a hard left halfway up (you can't get a running start). The only AWD vehicle we've owned that would walk right up it in deep snow is our '97 RAV4 -- Torsen rear and 5MT with manually locking center (front open, no limited slip). That hill is our main concern.

Gotcha—that makes sense. Sounds like you picked the Badlands for exactly the right reason. That kind of steep, tight, no-run-up hill in snow is a legit test for any AWD system.

Appreciate the context

Accidentally catfishing the forum with a Google Images Bronco is wild work

100% JK...

 

[sajohnson]

Gotcha—that makes sense. Sounds like you picked the Badlands for exactly the right reason. That kind of steep, tight, no-run-up hill in snow is a legit test for any AWD system.

Appreciate the context

Accidentally catfishing the forum with a Google Images Bronco is wild work

100% JK...

Yep!

I could see if I was like this guy (old SNL skit):

Making up wild off-roading tales:

"So last weekend we were on the Rubicon and 2 weeks before that it was Moab. Yep, there's nothing like the off-road life..." Yeah, that's the ticket!

Actually, I really don't have much desire to go off-roading, esp with a vehicle that cost the better part of $40,000. I get that it's a challenge, and I can see why people like doing it but personally if I have to drive 0.5 mph I'd rather get out and walk.

We get enough off-roading here on our property.

 

[compass crusher]

Yep!

I could see if I was like this guy (old SNL skit):

Making up wild off-roading tales:

"So last weekend we were on the Rubicon and 2 weeks before that it was Moab. Yep, there's nothing like the off-road life..." Yeah, that's the ticket!

Actually, I really don't have much desire to go off-roading, esp with a vehicle that cost the better part of $40,000. I get that it's a challenge, and I can see why people like doing it but personally if I have to drive 0.5 mph I'd rather get out and walk.

We get enough off-roading here on our property.

‘Yeahhh, that’s the ticket!’

Meanwhile I’m out here actually sliding sideways through mud soup at 5 mph wondering if I’m about to donate my Bronco to the mountain gods. Different kinds of fun I guess .

 

[Happy Joe]

If you really want an adrenaline rush try some of the more difficult Moab trails during/after a snow storm...
In the dry spring and fall heat they are enough of a trip but add in ice and you get a real pucker factor...

Enjoy!

 

[jkernitzki]

Yep!

I could see if I was like this guy (old SNL skit):

Making up wild off-roading tales:

"So last weekend we were on the Rubicon and 2 weeks before that it was Moab. Yep, there's nothing like the off-road life..." Yeah, that's the ticket!

Jon Lovitz as the character Tommy Flanagan, the pathological liar. A lot of people seem to use that strategy during traffic stops now.

He was perfect in A League of their Own. Absolute snark.