Iphone 15 will no longer sync.

[DWG]

I have been having the same issue intermittently. My wife and I both have iPhones 15 with the latest version of IOS 26. Just the other day we started out for first time that day and my phone did not connect. Went into the phone menu and told sync to connect my phone. Sync just kept searching for the phone until it stopped searching. I pulled over and shut the BS off and tried again. No luck. Shut the phone off and tried again no luck. Told sync to connect wifes iPhone 15 also no luck, sync just kept searching for her phone. Finally just gave up and continued driving without the phone connected. After shopping with the BS sitting awhile the phone connected as soon as I started the BS. Has not happened since the last time the other day. We were near the dealer and if it the phone still did not connect I was going to stop in and ask how to do the sync soft reset.

There is also a TSB 24-2184 June 6, 2024 but I recall the dealer once telling me it did not apply to my BS but I may go back to them again.

2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns.This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accesory protocol interface module (APIM) software.

https://www.nhtsa.gov/?nhtsaId=11001646


and Customer Satisfaction Program 24B47
REASON FOR THIS PROGRAM

In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system
instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.

https://www.nhtsa.gov/?nhtsaId=11006036

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[thomasm23]

I have been having the same issue intermittently. My wife and I both have iPhones 15 with the latest version of IOS 26. Just the other day we started out for first time that day and my phone did not connect. Went into the phone menu and told sync to connect my phone. Sync just kept searching for the phone until it stopped searching. I pulled over and shut the BS off and tried again. No luck. Shut the phone off and tried again no luck. Told sync to connect wifes iPhone 15 also no luck, sync just kept searching for her phone. Finally just gave up and continued driving without the phone connected. After shopping with the BS sitting awhile the phone connected as soon as I started the BS. Has not happened since the last time the other day. We were near the dealer and if it the phone still did not connect I was going to stop in and ask how to do the sync soft reset.

There is also a TSB 24-2184 June 6, 2024 but I recall the dealer once telling me it did not apply to my BS but I may go back to them again.

2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns.This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accesory protocol interface module (APIM) software.

https://www.nhtsa.gov/?nhtsaId=11001646


and Customer Satisfaction Program 24B47
REASON FOR THIS PROGRAM

In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system
instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.

https://www.nhtsa.gov/?nhtsaId=11006036

What year is your vehicle?

If 21-24, what Build of SYNC do you have installed?

To check,
On center screen, tap Settings,
Scroll left or right to General.
Tap General.
Scroll down to About SYNC.
Tap About SYNC.

 

[DWG]

What year is your vehicle?

If 21-24, what Build of SYNC do you have installed?

To check,
On center screen, tap Settings,
Scroll left or right to General.
Tap General.
Scroll down to About SYNC.
Tap About SYNC.

24 with latest sync build 23188 3.4. I know there has not been an update to this version for a long time. The TSB is for an APIM update but I do wonder if Ford needs to update the sync 3.4 software as new phones come out with newer versions of Bluetooth and their operating systems.

 

[Dude]

24 with latest sync build 23188 3.4. I know there has not been an update to this version for a long time. The TSB is for an APIM update but I do wonder if Ford needs to update the sync 3.4 software as new phones come out with newer versions of Bluetooth and their operating systems.

It’s more likely the iPhone cable needs to be replaced with a high quality Apple certified cable and/or the charger port picked up dirt/lint and needs to be properly cleaned

 

[DWG]

It’s more likely the iPhone cable needs to be replaced with a high quality Apple certified cable and/or the charger port picked up dirt/lint and needs to be properly cleaned

Did not use a cable. Connecting through bluetooth.

 

[Dude]

Did not use a cable. Connecting through bluetooth.

Oops … oh well

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