- First Name
- Tobe
- Joined
- Dec 13, 2022
- Threads
- 1
- Messages
- 10
- Reaction score
- 10
- Location
- Chicagoland
- Vehicle(s)
- 23 BS OB
- Thread starter
- #1
Howdy all,
I'm a new member here and have been lurking for a while. I received some unsettling news yesterday from a Ford rep over the phone that they have issued a new policy were they will no longer be giving out rail car numbers when you call to receive a status update on your vehicle. The rep was very nice and gave me all the info I asked for such as built date(1/23/23) and shipping date(1/24/23) but when I asked for a rail car number she said that they would no longer give that info out, she did not give me a reason why.
Today I decided to give it another try, again another real nice rep spoke to me. She took all my info such as vin#, order # and name ect... She put me on a brief hold then basically told me all the same info as the day before except this time she told my Sport was being trained by Union Pacific Railroad and had passed thru Nogales, AZ. I then asked her if she could give me the rail car #, she told me she didn't have that info on her screen. I then called UPR and they couldn't help me without a rail car number either, they can not track vehicles by vin#'s which is what I thought anyway.
The Ford number I called was the number I got here on the forums: 1-800-392-3673.
I'm not sure if there is another phone number out there that would give out the rail car number. Like many of you I thought it would be pretty cool to track my Sport but if I can't no biggie. Maybe some of you will have better luck than me.
Cheers
I'm a new member here and have been lurking for a while. I received some unsettling news yesterday from a Ford rep over the phone that they have issued a new policy were they will no longer be giving out rail car numbers when you call to receive a status update on your vehicle. The rep was very nice and gave me all the info I asked for such as built date(1/23/23) and shipping date(1/24/23) but when I asked for a rail car number she said that they would no longer give that info out, she did not give me a reason why.
Today I decided to give it another try, again another real nice rep spoke to me. She took all my info such as vin#, order # and name ect... She put me on a brief hold then basically told me all the same info as the day before except this time she told my Sport was being trained by Union Pacific Railroad and had passed thru Nogales, AZ. I then asked her if she could give me the rail car #, she told me she didn't have that info on her screen. I then called UPR and they couldn't help me without a rail car number either, they can not track vehicles by vin#'s which is what I thought anyway.
The Ford number I called was the number I got here on the forums: 1-800-392-3673.
I'm not sure if there is another phone number out there that would give out the rail car number. Like many of you I thought it would be pretty cool to track my Sport but if I can't no biggie. Maybe some of you will have better luck than me.
Cheers
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