Waiting room

[thekingprawn]

I successfully deleted the drunken email I was about to send to the idiot salesman who thought he could appease me by sending the window sticker two weeks after it was available on Ford's tracker site. Are the salespersons just that stupid about the information that is available to customers, or do they think we're too stupid to access the information to which we have access?

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[M3H7363]

I successfully deleted the drunken email I was about to send to the idiot salesman who thought he could appease me by sending the window sticker two weeks after it was available on Ford's tracker site. Are the salespersons just that stupid about the information that is available to customers, or do they think we're too stupid to access the information to which we have access?

I'd imagine the obsessive crowd is small compared to the 'order it and wait for the salesman to call when it's in' crowd.

 

[Elegance]

I'd imagine the obsessive crowd is small compared to the 'order it and wait for the salesman to call when it's in' crowd.

Count me as one of the obsessive crowd. This control freak wants her Badlands and wants to know every detail of every step during the process. It's a curse and I just want to turn it off at this point. I'm positive my partner is obsessing just as badly as I am because of how much I audibly stress.

 

[thekingprawn]

I'd imagine the obsessive crowd is small compared to the 'order it and wait for the salesman to call when it's in' crowd.

I think I've only annoyed them at appropriate times: once per week to see if it had been scheduled, then no contact until a week after it entered production. At that point the dealership should have provided more than a shoulder shrug. At two weeks in production they should provided more data than "it was scheduled to be produced a week ago."

 

[Dmbleist]

I successfully deleted the drunken email I was about to send to the idiot salesman who thought he could appease me by sending the window sticker two weeks after it was available on Ford's tracker site. Are the salespersons just that stupid about the information that is available to customers, or do they think we're too stupid to access the information to which we have access?

I was told by my salesperson that Ford sends correspondence (or lack there of) to customers about their orders before letting them know anything at the dealership. Not sure how true that is, but just a different perspective.

 

[Dmbleist]

In defense of Ford salespeople - my guy has definitely been as helpful as he says he could be. I would hope he’s being truthful. Whenever I send him a question or issue he responds and has never left me hanging.

As far as Ford goes - they could 100% do better. You hear that @Ford Motor Company …DO BETTER

 

[Jrl]

I was told by my salesperson that Ford sends correspondence (or lack there of) to customers about their orders before letting them know anything at the dealership. Not sure how true that is, but just a different perspective.

I think it is about doing your job and not being lazy, it’s all about customer service, why in the hell have we forgot this !

 

[WLK]

I think I've only annoyed them at appropriate times: once per week to see if it had been scheduled, then no contact until a week after it entered production. At that point the dealership should have provided more than a shoulder shrug. At two weeks in production they should provided more data than "it was scheduled to be produced a week ago."

I contracted the dealership about 2 months in because they said it takes that long before anything is scheduled. I was given a rough estimate of when it would be in production, so I contacted them at that time and yes my truck was scheduled for production. That was when they said it would be mid-end May, and shipped beginning of June, 3-5 weeks for delivery. So far they have provided me with accurate info. Since I have access to the tracker I won't need to contact them until my expected delivery date. I'm sure yours will flow through the production stage this week and perhaps all of ours will be on the same train Orders in Canada do not receive any emails from Ford so the only source we have is the dealership. Perhaps Ford will review their communication practices in the future.

 

[Little Wild Boar]

I'd imagine the obsessive crowd is small compared to the 'order it and wait for the salesman to call when it's in' crowd.

I agree we are the small crowd... Especially since the ORDER TRACK says there are only 8 other vehicles like mine being tracked right now...

 

[Little Wild Boar]

I only contract the dealership about 2 months in because they said it takes that long before anything is scheduled. I was given a rough estimate of when it would be in production, so I contacted them at that time and yes my truck was scheduled for production. That was when they said it would be mid-end May, and shipped beginning of June, 3-5 weeks for delivery. So far they have provided me with accurate info. Since I have access to the tracker I won't need to contact them until my expected delivery date. I'm sure yours will flow through the production stage this week and perhaps all of ours will be on the same train Orders in Canada do not receive any emails from Ford so the only source we have is the dealership. Perhaps Ford will review their communication practices in the future.

Did you see the tracker I found for Canada...

 

[WLK]

Did you see the tracker I found for Canada...

Thanks! I have access to it

 

[Little Wild Boar]

Thanks! I have access to it

I saw someone say there was no tracker that worked for Canadian Vin numbers

 

[MJE]

I was digging into the tracking website and saw this Canadian link... Anyone with a Canadian Vin want to try it . https://shop.ford.ca/vehicleordertracking

@Little Wild Boar

Yep, that’s the link to use in Canada. Works just the same as the shop.ford.com one. LOL & is down about as often ?
Same information though:

 

[MJE]

I saw someone say there was no tracker that worked for Canadian Vin numbers

https://ordertrack.app/
THe one with the rail car info in it (which I haven’t gotten into yet for wanting to track that much) which I was given on here works for both sides of the border. A little easier as once you enter your VIN & order # once it seems to hold it.

 

[BoxerBronco]

Well...I have module data!!!

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