Anyone else missing the panel under the dash above the passenger side fuse box where the floor air ducts are.

[sajohnson]

Even though I bought mine used (4,000 miles) and expected push back, I reached out to my sales guy anyway. I and my family have done a lot of business with this dealer and same sales guy over the last 30 years. He directed me to a contact in service, who immediately said:

"Unfortunately since the vehicle was made without the part warranty would not pay for this unless it’s on your window sticker.

You may want to call Ford to see if they will or contact your sales person to see if sales will purchase one for you."

... I've responded with

"It's not on the window sticker as it's a standard part on all trim levels. It would be like the vehicle came missing a door panel for example, that's not usually listed on the window sticker. This is the same as a door panel, just on the underside of the dash.

Others have been able to do this under warranty, as it's a part that should have been there and was missed for whatever reason. Is there any way to check with the warranty people/department?"

But I'm not getting my hopes up... We'll see.

Quote from employee in service dept:

""Unfortunately since the vehicle was made without the part warranty would not pay for this unless it’s on your window sticker.

You may want to call Ford to see if they will or contact your sales person to see if sales will purchase one for you."

~

That should win an award for being in the top 10 most ridiculous things ever uttered by a dealership employee!

As Dave said:

""It's not on the window sticker as it's a standard part on all trim levels. It would be like the vehicle came missing a door panel for example, that's not usually listed on the window sticker. This is the same as a door panel, just on the underside of the dash."

Statements like, "...since the vehicle was made without the part warranty would not pay for this unless it’s on your window sticker" are so outrageously stupid and blatantly false that it seems as if many/most dealerships have a culture that actually encourages lying. As if the first instinct most employees have is to lie -- even when the lie is not beneficial to the dealership and/or is easily disproven. Like our salesman and finance guy telling us (several times) that a) we would have to pay for MSRP increases, and b) the $1,000 order credit does not apply to the Bronco Sport (later amended to "it ONLY applies to the BS BL").

Demonstrably false statements like that indicate that the traditional car sales business attracts and/or creates pathological liars.

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[PonyDriver43]

in my case I was a bit of a squeaky wheel. A clerical error was made on my title application & I could not get the title of a paid in full BS. F&I guy, refused to return call/emails. One email to customer liaison mgr got me a “helper” who immediately resolved the title error & I got it. He said if I ever needed anything contact him.
After reading of this issue, I looked at my 12/23/21 built OB. Panel was missing. I sent my contact the picture from this thread. Svc Mgr had part ordered. When I went to p/u it was incorrect. Correct part was ordered, due 5/12/22. They called today, I picked it up. As others have said, two tabs, two push pins, done . No charge, no signature, just opened the box & handed it to me. Took me longer to get back standing up than to install panel.
Just a FYI, I ordered the hood insulation pad (will pay for with points), it is back ordered. Parts guy followed up on order, he says Ford says back ordered due to a “secondary supplier” issue. No estimated delivery date.

 

[BSBB4Les]

I was able to convince the parts manager as well as the customer service liason at my dealer to actually look at my BS and the parts manager took pics of the missing under dash panel as well as missing hood insulator and said they will order both. He said they weren't that expensive and should have been on the vehicle when delivered! For real!

 

[sajohnson]

in my case I was a bit of a squeaky wheel. A clerical error was made on my title application & I could not get the title of a paid in full BS. F&I guy, refused to return call/emails. One email to assist GM got me a “helper” who immediately resolved the title error & I got it. He said if I ever needed anything contact him.
After reading of this issue, I looked at my 12/23/21 built OB. Panel was missing. I sent my contact the picture from this thread. Svc Mgr had part ordered. When I went to p/u it was incorrect. Correct part was ordered, due 5/12/22. They called today, I picked it up. As others have said, two tabs, two push pins, done . No charge, no signature, just opened the box & handed it to me. Took me longer to get back standing up than to install panel.
Just a FYI, I ordered the hood insulation pad (will pay for with points), it is back ordered. Parts guy followed up on order, he says Ford says back ordered due to a “secondary supplier” issue. No estimated delivery date.

I'm glad to hear you got the title straightened out, and got the panel!

Just FYI -- our BS BL came with the hood insulation. I've read posts by others who say the same, but some owners, like yourself, say the insulation is missing.

IDK if it has been determined whether the missing insulation is due to a supply issue, or if some trim levels get and others don't.

EDIT: I just saw your post above (#142). Excellent! I guess that answers the question -- all BS trim levels should have the hood insulation.

 

[BSBB4Les]

The service manager determined both to be common parts that should be on all models. I have to agree with that as the mounting points are there for both.

 

[PonyDriver43]

I'm glad to hear you got the title straightened out, and got the panel!

Just FYI -- our BS BL came with the hood insulation. I've read posts by others who say the same, but some owners, like yourself, say the insulation is missing.

IDK if it has been determined whether the missing insulation is due to a supply issue, or if some trim levels get and others don't.

I thought I read that Ford sent letter to dealers last summer that engine covers & hood insulation pad were no longer in on any trim Bronco Sport. Parts guy said they were no longer included but could be ordered as an accessory.
If you got one, GREAT!!

 

[sajohnson]

I thought I read that Ford sent letter to dealers last summer that engine covers & hood insulation pad were no longer in on any trim Bronco Sport. Parts guy said they were no longer included but could be ordered as an accessory.

I had read that as well. The stories are all over the map.

I haven't seen a copy of that letter. At this point, everything I'm aware of is verbal -- one dealer says they should have insulation (and/or an engine cover, etc.) and another says it was all discontinued.

IDK what to think. I wish Ford would simply put out an official statement listing the various parts that are missing and those that were purposefully eliminated. That would make life easier for owners and dealers alike.

 

[BSBB4Les]

I should clarify that it was his opinion the under dash panel and hood insulation were standard pieces and should have been installed at factory. Whether that's what Ford Corp intends or not didn't seem to matter. I'm glad he went in that direction, I happen to agree with him.

 

[69cuda340s]

Statements like, "...since the vehicle was made without the part warranty would not pay for this unless it’s on your window sticker" are so outrageously stupid and blatantly false that it seems as if many/most dealerships have a culture that actually encourages lying. As if the first instinct most employees have is to lie -- even when the lie is not beneficial to the dealership and/or is easily disproven. Like our salesman and finance guy telling us (several times) that a) we would have to pay for MSRP increases, and b) the $1,000 order credit does not apply to the Bronco Sport (later amended to "it ONLY applies to the BS BL").

Demonstrably false statements like that indicate that the traditional car sales business attracts and/or creates pathological liars.

And there have been '22 Big Bends with fog lights on window sticker but not on vehicle and Ford just jerks those ppl around until they give up.

So they like to use the 'not on window sticker' to deny parts but then when something is on window sticker they wont honor that either.

And its not just dealer bozos ppl have called ford service and got the same 'not on window sticker' non sense.

 

[Mark S.]

The general feeling that I had after contacting my dealer about this issue was that they'd prefer their customers not read forums and talk amongst themselves lest they know too much.

I'm not sure I agree with this. Maybe this applies to your specific dealership, but Ford Motor Co. is a member of this forum, and it posts regularly.

 

[Major Kong]

I'm not sure I agree with this. Maybe this applies to your specific dealership, but Ford Motor Co. is a member of this forum, and it posts regularly.

Ford Motor Co. is a member of this forum, and it posts regularly.
Yeah, we've all seen the "Hello there, Ford here."
They want to help and reach out to contact the dealership.
Yet I have not seen anyone with a follow up post thanking Ford for resolving an issue. I am curious if that is the case or not.
Forum members and visitors benefit from the site as well as Ford.
How this works in Fords favor.......
It's a containment board.

 

[Mark S.]

Yet I have not seen anyone with a follow up post thanking Ford for resolving an issue. I am curious if that is the case or not.

Fair enough. I think it's fair to point out, however, that people tend to post more when they have issues than when they are satisfied.

How this works in Fords favor.......
It's a containment board.

I'm not sure what this means. Are you saying this is a good thing or a bad thing?

If Ford can use this site to facilitate communication between customers and its service network (dealerships) then I'm all for it. No doubt Ford benefits from this. It also benefits from by getting a sense of what owners think about the vehicle. I'm sure someone with a marketing degree can list other ways Ford benefits. What I don't see is a downside for forum members or Bronco Sport owners due to Ford's membership.

 

[Kritas]

I think that we all benefit from having Ford here, but we probably don't directly see the benefits to the customers unless they've solved a problem for us personally. I appreciate the fact that they're listening to us. We are probably more "intimate" with our vehicles than a lot of folks who buy them but aren't on forums, aren't modding them, aren't sharing information with other customers, etc. They probably don't get a lot of feedback from many of those folks.

 

[Major Kong]

Fair enough. I think it's fair to point out, however, that people tend to post more when they have issues than when they are satisfied.


I'm not sure what this means. Are you saying this is a good thing or a bad thing?

If Ford can use this site to facilitate communication between customers and its service network (dealerships) then I'm all for it. No doubt Ford benefits from this. It also benefits from by getting a sense of what owners think about the vehicle. I'm sure someone with a marketing degree can list other ways Ford benefits. What I don't see is a downside for forum members or Bronco Sport owners due to Ford's membership.
[/QUOTE]
I think it's fair to point out, however, that people tend to post more when they have issues than when they are satisfied.
I'd say it's the opposite. Posts predominately seem to be favorable towards posters experiences. The malcontent posts are legit beefs which Ford needs to address.
Containment board
I'm not sure what this means. Are you saying this is a good thing or a bad thing?
Going back to Kritas post. The forums actively pursue issues justifiably which puts Ford and dealerships on the hook.
broncosportforum.com concentrates that malcontent. If it were spread across social media platforms Ford would have to take a serious look at putting out the fires pronto.

 

[LilbroncoS]

My correct panel should be here today. Ordered monday.. service guy had no probem getting me the panel.. he to felt that should be there.. wromg part came in first but thanks to this forum i gave him correct part number.. hopefully right one today. Post a pic after install

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