Waiting room

[Mhermann596]

Just don’t go two months like I did.? I feel bad because it really sucks. Now I am stuck in illinois. ?hopefully not that long though. Ha oops this was an older post. Yours shipped.

Not quite. I’m in the shipping hole now

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[rotorblond]

I’m still showing waiting to ship. Have never been able to activate my FordPass. My salesman is positive I’ll have her by the end of the month. Been stuck in waiting to ship for 22 days now. ?

 

[Tink27]

I’m still showing waiting to ship. Have never been able to activate my FordPass. My salesman is positive I’ll have her by the end of the month. Been stuck in waiting to ship for 22 days now. ?

I feel your anger. 24 days 3 hours?
Did you try Ford chat? They at least gave me a shipping estimate 9/26-10/2. Still no explanation for it sitting this long. I really believe it comes down to the dealership.

 

[Meanderthal]

I feel your anger. 24 days 3 hours?
Did you try Ford chat? They at least gave me a shipping estimate 9/26-10/2. Still no explanation for it sitting this long. I really believe it comes down to the dealership.

Where do you find Ford Chat again?

 

[Hooligan88]

Where do you find Ford Chat again?

Go into my ford online and sign in and a chat box should come up at bottom right.

 

[Tink27]

Where do you find Ford Chat again?

Did you get any new information from Chat?

 

[rotorblond]

I feel your anger. 24 days 3 hours?
Did you try Ford chat? They at least gave me a shipping estimate 9/26-10/2. Still no explanation for it sitting this long. I really believe it comes down to the dealership.

You have every reason to be upset-I see your order date. I ordered 5/10 and have the same delivery dates.

 

[Adam CW]

Norfolk Southern states my order was in Tucson, AZ on September 16.

Union Pacific states my order was received on September 16 and due for delivery on September 28.

Not the exact terminology…

Does that seem correct?

 

[Mhermann596]

Norfolk Southern states my order was in Tucson, AZ on September 16.

Union Pacific states my order was received on September 16 and due for delivery on September 28.

Not the exact terminology…

Does that seem correct?

Which ramp is your Bronco sport going to? My rail car got to Tucson yesterday

 

[Meanderthal]

Did you get any new information from Chat?

Here is the transcript:

General Info
Chat start time	Sun, 18 Sep 2022 19:31:19 -0600 GMT
Chat end time	Sun, 18 Sep 2022 20:43:31 -0600 GMT
Duration (actual chatting time)	01:12:12
Operator	Ashlynn

Chat Transcript

Info: Thank you for choosing to chat with us. We will be with you shortly. You are currently 19 waiting in queue. Info: All agents are currently assisting others. Your estimated wait time is 13 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 14 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 13 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 12 minutes and 30 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 12 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 12 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 11 minutes and 30 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 11 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 10 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 9 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 8 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 8 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 6 minutes and 30 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 6 minutes and 0 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 5 minutes and 30 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 5 minutes and 30 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 12 minutes and 38 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 12 minutes and 38 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 12 minutes and 38 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 13 minutes and 37 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 13 minutes and 37 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 13 minutes and 37 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 12 minutes and 6 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 12 minutes and 6 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 12 minutes and 6 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 6 minutes and 26 seconds. Thank you for your patience. Info: All agents are currently assisting others. Your estimated wait time is 6 minutes and 26 seconds. Thank you for your patience. Info: You are now chatting with Ashlynn. Please do not enter any sensitive personal data such as social security number or credit card numbers. Ashlynn: Hi Eric! Thank you so much for your patience with our longer than normal hold time. My name is Ashlynn. How may I help you today? Eric: I have a Bronco Sport on order that has been shown as “Built” since 27 August. I’m wondering when it will get shipped? Ashlynn: I will be more than happy to check the status on your vehicle, and provide any updates available. Ashlynn: Please hold one moment while I pull up your information. This may take up to 3 minutes. Eric: No problem, thanks for your help Ashlynn: I'll be with you shortly. Ashlynn: Your patience is appreciated. I'll be with you shortly. Eric: I’m here when you find the info Ashlynn: It will be just one more moment please. Eric: This is proving to be more difficult than you anticipated. Ashlynn: Thank you for your patience, Eric. Ashlynn: I show the status of your vehicle is awaiting shipment, which means the vehicle has been built, and we are arranging shipment to the selling Dealer. The last location of the vehicle was Ford Hermosillo Assembly, SO. Your estimated time of arrival is Sep-14-2022 to Sep-20-2022. Ashlynn: If you don't yet have the following resources available, please bookmark https://shop.ford.com/vehicleordertracking and you can track your vehicle. We would recommend staying in contact with the Sales Manager at your Ford dealership for updates on the vehicle as they will be in the best position to assist you. Rest assured, if there are any new updates, you will be the first to know. Ashlynn: Is there anything else I can help you with today, Eric? Eric: Well it is obviously not going to be at the dealer by 20 September. Is there any information on when it might actually ship? Ashlynn: No, it does not provide that information as of right now. Ashlynn: I would recommend for you to stay in constant contact with the ordering dealer, or you can always come back to chat with us for regular updates on the vehicle. Eric: So, that is all the information you have? Just the current location and that it is “awaiting shipment”? Ashlynn: That is correct, Eric. The shipping information that was provided is the most up to date information at this time. Eric: Thank you Ashlynn Ashlynn: Thank you for contacting Ford Motor Company. At the end of this chat, there will be a survey that appears regarding your experience with my performance today. We appreciate any feedback you may have. Have a great day.

 

[Tink27]

@Meanderthal Ford used to give me the dates ETA to dealer 9/26-10/2 then that switched to shipping estimate. Hopefully the ETA they are giving you is really your shipping estimate and you will be out of there by 9/20. Trying to stay positive here. Extremely difficult but trying.

 

[anniem]

Finally arrived at Barnes Yard outside of Portland. Now waiting for truck transport to my dealership. So close, yet so far.

 

[Floordog2]

Just checked my trackers, they both say 'Delivered'! Now I have to find out tomorrow if it was delivered to dealer or delivered to railhead.

 

[thekingprawn]

Just checked my trackers, they both say 'Delivered'! Now I have to find out tomorrow if it was delivered to dealer or delivered to railhead.

I believe delivered is to the dealer. Railhead is still part of shipment.

 

[Floordog2]

Cool, thanks Kingprawn.

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