Sync 3 (Infotainment Update): Customer Satisfaction Program 24B47

[Dude]

Thank you for your reply! Yes, my current version is 23188. My Ford Pass App told me about the CSP, so I called the Ford service department. I was told that this was an update I needed to run myself at home, or pay to have them do it. But, I read on your thread that that is not true. If I don't need to take it in, I'd rather not. Knowing what I've told you, do you still recommend me taking it in? I appreciate it!! Janet

See if there is a mobile service at a dealership near you. You may need to speak to a different service advisor and provide the CSP #. It’s a free update if it applies to your VIN (which you said it does).

We don’t know what Customer Satisfaction Program 24B47 actually does (you already have Sync 3.4.23188), all it says I think is a “configuration update” but not clear on the specifics so is impossible to know if you should have it done. I would since it applies to your VIN.

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[thomasm23]

Reading about this update seems to indicate it addresses the Build 22251 issue. The dealer will install Build 23188 to address the RW data issues present in vehicles that are still running Build 22251. This would explain why I did not receive any notice via the Ford Pass app.

Everyone can perform this update on their own using a computer and USB flash drive.

https://www.broncosportforum.com/forum/threads/sync-3-4-build-23188-is-the-current-version.11594/

 

[Dude]

Reading about this update seems to indicate it addresses the Build 22251 issue. The dealer will install Build 23188 to address the RW data issues present in vehicles that are still running Build 22251. This would explain why I did not receive any notice via the Ford Pass app.

Everyone can perform this update on their own using a computer and USB flash drive.

https://www.broncosportforum.com/forum/threads/sync-3-4-build-23188-is-the-current-version.11594/

Some owners with Sync 3.4.23188 received the notice for Customer Satisfaction Program 24B47 - before the CSP they already had 23188 installed and after the CSP completed it showed 23188 as the version (as if there was no change).

Did you read something specific on cyanlabs that states what Customer Satisfaction Program 24B47 contains?

 

[thomasm23]

Some owners with Sync 3.4.23188 received the notice for Customer Satisfaction Program 24B47 - before the CSP they already had 23188 installed and after the CSP completed it showed 23188 as the version (as if there was no change).

Did you read something specific on cyanlabs that states what Customer Satisfaction Program 24B47 contains?

Ford would only know if Build 23188 was installed based on the file being uploaded to Ford or having checked from the head unit, after installation, for updates to verify Build 23188 is installed.

 

[Dude]

“This (Customer Satisfaction Program 24B47) is just an update to 23188 using FDRS and only applies to around 800k* vehicles.
FDRS bypasses the Sync install process, clears the RW data partition, removes the old app files and copies the new ones in.
If the vehicle is a 3.4.x native vehicle and is already on .23188 the CSP doesn’t show in FordPass or the owner page.”

*see link, the 800k number includes a number of Ford models not just Bronco Sports
https://community.cyanlabs.net/t/did-i-read-ford-is-readying-a-new-update-to-3-4/14706

 

[Cobrablues]

Those asshats at Ford must think we didn't read the notice. IT's not an over the air procedure and it certainly is FREE!
I would go to the dealership and ask the manager to read the notice to his employees.
Irritating.
Good luck.

 

[Cobrablues]

What is the irritating part? Customer Satisfaction Program 24B47 is not an over the air update. It can be done at the dealership or by a dealerships mobile service if offered by the dealership.

and it is $0 if the VIN shows applicable to the vehicle

what happened to be irritating?

I'm not irritated. I was, or thought I was, responding to Karen being told it could be done over the air or they would charge for it. They offered to come to me.
However, if I misunderstood, then in the words of Rosanna Roseanna Danna: "Never mind."
Or my other, most used excuse, is OMS. Old Man Syndrome. The latter is my most used one.

 

[Dude]

I'm not irritated. I was, or thought I was, responding to Karen being told it could be done over the air or they would charge for it. They offered to come to me.
However, if I misunderstood, then in the words of Rosanna Roseanna Danna: "Never mind."
Or my other, most used excuse, is OMS. Old Man Syndrome. The latter is my most used one.

NP .. and I deleted my post although it lives in your quote… you points are 100% valid!! And I didn’t go back to read what the other person had referred to bc I wasn’t sure which post you were responding to. Your explanation makes sense, thanks!!

 

[Mark S.]

in the words of Rosanna Roseanna Danna: "Never mind."

Oh man, I'm going to date myself here. I believe you meant Emily Litella.

 

[Cobrablues]

You are correct in that your are dating yourself, lol, and Emily Leticia is one of Gilda Radner's incarnations. You are correct in that Emily used the phrase " Never Mind." Apologies.However this is Rosanna:

 

[Dude]

Update 10/2/2024, Ford provided more details about what issues the software only CSP 24B47 fixes - see this post:

https://www.broncosportforum.com/forum/threads/there’s-a-good-chance-your-ford-needs-a-sync-update-customer-satisfaction-program-24b47.12226/post-203698

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