CarPlay stopped working

[Jason Petri]

My CarPlay quit working. Of course it happened right after my phone updated, but I haven’t seen anything saying the update causes problems. The blue light around the USB data port isn’t glowing. Is it supposed to always? I can’t remember. The phone charges, and is recognized. I can play music, podcasts, etc through the system but only by using the interface on the phone itself. I have no CarPlay interface on the car’s screen. Anybody?

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[Jason Petri]

And then it just started working. I’d tried different phones, different cables, reset everything. Re-paired everything. Still didn’t work yesterday. Then this morning it was fine. Maybe Sync updated last night?

 

[YukiSport]

My CarPlay quit working. Of course it happened right after my phone updated, but I haven’t seen anything saying the update causes problems. The blue light around the USB data port isn’t glowing. Is it supposed to always? I can’t remember. The phone charges, and is recognized. I can play music, podcasts, etc through the system but only by using the interface on the phone itself. I have no CarPlay interface on the car’s screen. Anybody?

Strange things happen during OTA updates, which take forever.
You can check which Sync3 version you have by going to Settings/General/About Sync.
If you are running Version 3.4 Build 21020, there are many things that won't work correctly, especially SiriusXM Travel Link (if you have NAV).
I got so frustrated with the OTA updates that I eventually turned off Automatic Updates and WiFi connection. Apparently you have to do both in order to stop the updates. If your system is now working to your satisfaction, I suggest turning off the auto updates.

 

[Fossil]

If your system is now working to your satisfaction, I suggest turning off the auto updates.

the phone or sync? ?

 

[YukiSport]

the phone or sync? ?

Sync

 

[Fossil]

Sync

figured as much but had to ask.

OP "Of course it happened right after my phone updated"

have zero issues with auto sync 3 updates or nav on the wife's 2020 Escape but then we both run Android phones

 

[Jason Petri]

figured as much but had to ask.

OP "Of course it happened right after my phone updated"

have zero issues with auto sync 3 updates or nav on the wife's 2020 Escape but then we both run Android phones

Since the phone had just updated, I assumed that was the problem, but then couldn’t get it to work with a different phone that wasn’t updated. Seemed like too big of a coincidence for it to have been Sync, given the timing of the phone update. I tried all day to get it to work with no luck then it started working the next morning. I hate not knowing what the problem was and how it was resolved.

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