“Betty” is home…. For now

[prissychrissy72]

Just wanted to post an update.
I got tired of the runaround and lies at the dealership so I took my loaner Ford F150 and drove down to Tidelands Ford and said I want my car back not getting it fixed here.
I think the men there didn’t want to be shown up by a woman because they were so wrong and they misdiagnosed my vehicle.
So I have an appointment to take her to Wilmington. The service people there have been nothing but stellar!
So she’s going to stay close to home for the next three weeks and then she will get the repairs needed to hopefully fix her for good.

Just so you all know, the dealership called Tidelands Ford tried to charge me for an alternator replacement. The alternator is not what the problem is. I’ve said it over and over again and I may be a woman, but I am very familiar with car diagnostics and OBD codes because I have previously worked on cars…

Anyway, I got all my paperwork in order … Copies of all the dealership service person “diagnostics” (which consisted of him, popping the hood and listening ) and I also got a copy of all the onboard diagnostic copies that the car provides because they’re all connected vehicles nowadays.
The service department would not stray from their diagnosis. The dealership I’m taking it to completely agrees with me.
So far, anybody having similar issues to what I’ve been having, which was the car shutting down loss of power, which seems like it’s an alternator, but it’s not the alternator … we just had the recall done for the drain tube and the PCM software update. The problem started just after this…. The vehicle started throwing out codes FSA : fuel injectors as well as codes for the PCM.
There is a short in my PCM and my fuel injectors are cracked. The car has told everybody exactly what is going on with it but these people refuse to listen and try to take me for $1600.
I will say that Ford customer service has been absolutely fantastic. They’ve done everything they can to help me and they have listened to my problems with this vehicle and with the dealership. They were not happy about how the dealership handled the situation, but it’s not really under their control because they’re independently owned, but it does affect their name.
I have not lost faith in my bronco. I love her and I’m looking forward to her working great as soon as this is all fixed up! I have found a great dealership up in Wilmington and I’m looking forward to bringing any issues to them and knowing I have transparency and honesty and hopefully soon I’ll be able to upgrade and maybe get that full-size bronco one day.

This was a lot of effort and a lot of stress. My fingers are crossed that everything goes well here in three weeks
anyway just thought I would update anyone who cared.

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[Dude]

If any of the 3 fuel injectors are indeed cracked those might be covered under a one time customer satisfaction program given that you already had the drain tube and PCM programming work done. If applicable for your vehicle, all 3 injectors will be replaced for free with a different part # fuel injector:

See the reference to “customer satisfaction program 22N18 (to be released in January 2023)”:
https://www.tsbsearch.com/Ford/22S73

“Provides a no-cost, one-time replacement (if needed) of all three high-pressure fuel injectors for 15 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.”

https://static.nhtsa.gov/odi/tsbs/2023/MC-10233848-0001.pdf

 

[prissychrissy72]

If any of the 3 fuel injectors are indeed cracked those might be covered under a one time customer satisfaction program given that you already had the drain tube and PCM programming work done. If applicable for your vehicle, all 3 injectors will be replaced for free with a different part # fuel injector:

See the reference to “customer satisfaction program 22N18 (to be released in January 2023)”:
https://www.tsbsearch.com/Ford/22S73

“Provides a no-cost, one-time replacement (if needed) of all three high-pressure fuel injectors for 15 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.”

https://static.nhtsa.gov/odi/tsbs/2023/MC-10233848-0001.pdf

yea this is exactly what is happening
Except there is an issue with the initial recall and the PCM, so that has to be readdressed, but it’s all covered under the warranty!

 

[prissychrissy72]

So PCM and the fuel injectors

 

[Mark S.]

Do you smell fuel under the hood or near the vehicle after running the engine?

 

[Bronclahoma]

It's not just car dealerships! Way too many businesses and especially the medical cartel are incompetent any more. My wife just left for the third time this a.m. to get a scheduled infusion. The doctor, the lab and the hospital all point fingers at one another. The patient (customer) feels helpless. Lost my best friend about a year ago and his widow had a minor accident in a 23 Cad. Had it towed to the selling dealer and a month later, they don't even have an estimate!!!

Hope your repairs go smoothly from this point.

 

[davidg4781]

It's not just car dealerships! Way too many businesses and especially the medical cartel are incompetent any more. My wife just left for the third time this a.m. to get a scheduled infusion. The doctor, the lab and the hospital all point fingers at one another. The patient (customer) feels helpless. Lost my best friend about a year ago and his widow had a minor accident in a 23 Cad. Had it towed to the selling dealer and a month later, they don't even have an estimate!!!

Hope your repairs go smoothly from this point.

I kind of feel this dealer wasn't incompetent, more just doing shenanigans.

For OP... if you're correct (not doubting you, but I'd make sure first) in what happened, I'd definitely leave a review. Dealers do this because they can get away with it.

I had an older Accord that was having A/C issues. I took it to Honda to diagnose. They said it was my dryer (maybe evaporator), it was leaking behind the dash which had to be pulled, and they needed to use special equipment (he pulled out a really long flat head screw driver). I asked them to show me where it's leaking because I knew I hadn't smelled any refrigerant inside. They said they couldn't do that. I told them I'd save up money and be back later.

I then drove it to a local shop I trust. I didn't go there originally because I really trusted my last Honda dealership that was 4 hours away and the local shop was always busy. They looked at it for about 30 minutes and called me out to show their leak detector alerting near the condenser. I mentioned about it maybe being inside and they said they got no alerts. They replaced the condenser and even brought it to show me where it was damaged.

Now, why did I trust Honda? The last dealer was great. I was having shifting issues so I wanted them to change my manual transmission fluid more often than required. They really advised against it since I had it changed recently (9-12 months earlier). I also bought some air filters and they installed them free of charge since they had to pull the old ones out to check anyway. I also saw where they did little things for customers like replace missing clips that the customer ripped off when driving over a parking lot stop.

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