Sync/Bluetooth Issues

[Blaise365]

Has anyone experienced any issues with Bluetooth connections? Our phones sometimes won't connect to Bluetooth and once they do and we connect to Android Auto, then it seems that we can't Bluetooth anymore. Calls won't come through the speaker even if plugged in through AA. Usually can't remove them under the Bluetooth menu either... I'm on the newest sync update and i tried pulling the fuse like someone else mentioned. It's very frustrating since sometimes it works and sometimes it doesn't.

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[Dude]

Has anyone experienced any issues with Bluetooth connections? ..

Obvious things to try first..
1. Make sure your Android software and AA App are up-to-date.
2. Purchase a high quality certified cable (or switch to Wireless like the Motorola MA-1).
3. Try a different Android phone with AA.

if none of the obvious things work it’s probably time to schedule a dealership visit. There could be hardware issues like with the USB Port etc.

 

[Ford Motor Company]

Has anyone experienced any issues with Bluetooth connections? Our phones sometimes won't connect to Bluetooth and once they do and we connect to Android Auto, then it seems that we can't Bluetooth anymore. Calls won't come through the speaker even if plugged in through AA. Usually can't remove them under the Bluetooth menu either... I'm on the newest sync update and i tried pulling the fuse like someone else mentioned. It's very frustrating since sometimes it works and sometimes it doesn't.

Good morning! I'd like to look into this for you. Feel free to send over a private message with your VIN and dealership info at your earliest convenience.

 

[Mark S.]

Has anyone experienced any issues with Bluetooth connections? Our phones sometimes won't connect to Bluetooth and once they do and we connect to Android Auto, then it seems that we can't Bluetooth anymore. Calls won't come through the speaker even if plugged in through AA. Usually can't remove them under the Bluetooth menu either... I'm on the newest sync update and i tried pulling the fuse like someone else mentioned. It's very frustrating since sometimes it works and sometimes it doesn't.

We've been driving SYNC-equipped cars for the better part of a decade now. Almost all Bluetooth issues we've had were solved using the following steps:

1. Unpair SYNC from the phone.
2. Clear the Android Auto cache and storage.
3. Perform a Master Reset on SYNC.

This will ensure that all data relating to SYNC is deleted from your phone, and all data related to your phone is deleted from SYNC. Following the above, re-pair your phone with SYNC. If this doesn't solve your issue then you need help from Ford.

 

[Sig Oris]

Good morning! I'd like to look into this for you. Feel free to send over a private message with your VIN and dealership info at your earliest convenience.

Sure wish you guys joined the Ranger5g forum.

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