Sync 3 screen dead.

[FBSBB]

I'm driving around with a brick on my dashboard, essentially. It's been acting strange, having trouble connecting, basic functions not working and finally the screen is dead.

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[cprcubed]

I imagine your 23 would still be under warranty? Time to take it in to the dealer! Cheers!

 

[Ford Motor Company]

I'm driving around with a brick on my dashboard, essentially. It's been acting strange, having trouble connecting, basic functions not working and finally the screen is dead.

Good afternoon. Would you please send over a private message with your VIN and dealer info so I can look into your screen concern on my end?

 

[magicbus]

Did you try rebooting it?

 

[PaulOinMA]

Try system reset. Press power and >> until something happens. Procedure in owner's manual.

 

[FBSBB]

Try system reset. Press power and >> until something happens. Procedure in owner's manual.

The volume/power button and the skip forward button did in fact reboot the screen. Now I just can't get FordPass Connectivity to indicate anything nor can I pair my FordPass app with it. Still trying. I have an appointment for service, in the queue for Thursday. If I can't resolve by then I'll take it in.

 

[RSmith4775]

There is a thread that talks about the info screen and instrument screen going black. It happened to mine. Several people said that it was a weak battery issue. Search "possible-battery-electrical-issue"

 

[Mark S.]

The soft reboot is as @PaulOinMA described. The hard reboot requires disconnecting the battery for 15 minutes or so. After that, I would perform a SYNC master reset.

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