Martinjv71

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Would you happen to know why the tracker has been stuck at "In Production" for over a week now, with no movement? I have looked at the other window stickers and they have moved much faster.





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sdmc229

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I have an ordering question. Ordered in Jan from local dealer, and realized i did not include the tow package. Only needed for a bike rack which i usually carry on the wife's flex. I have a vin and build week. Is there any way to update the order at this point, or am i looking at an add on after delivery?
 

Monkey

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Would you happen to know why the tracker has been stuck at "In Production" for over a week now, with no movement? I have looked at the other window stickers and they have moved much faster.
I wouldn’t stress it. The car is flagged in the system as In Production as soon as the parts are fully allocated and it’s in the queue. You won’t know exactly when it starts rolling down the production line and the next update you will see is when it gets shipped. That could be anywhere from a day or so after the In Production notice to a couple weeks. You should have an estimated delivery date for your BS to arrive at the dealership. Ford has been really good at hitting those dates and most of the time arriving a bit early. Our BS was In Production for almost 2 weeks (like 12 days) and arrived at Granger like 4 days ahead of the estimated arrival date. Then scheduling was crazy for me coming from denver so it took over a week for my son and I to make the trip to pick it up.
 

Monkey

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I have an ordering question. Ordered in Jan from local dealer, and realized i did not include the tow package. Only needed for a bike rack which i usually carry on the wife's flex. I have a vin and build week. Is there any way to update the order at this point, or am i looking at an add on after delivery?
Contact the dealership ASAP as they may still be able to add the tow package. Just seeing what others are going through trying to add it after the fact and the bumper mods, it looks like $300 well spent to get the factory option.
 

sdmc229

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Thanks. I have a call into my dealer to see if they can add it to the order. While I nervously wait, I'd thought I ask. Not super excited about cutting the bumper


Edit: Just got confirmation that i can't update the order since my VIN is assigned. Ah well, aftermarket it is. Something else for me to compulsively plan for while i wait
 
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Laura

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Hi Albert @Granger Ford

I don’t know if I chose the wrong dealer or if this process is going as expected. I’d appreciate any insight you have.

I spoke with the salesman and he seemed very supportive and helpful. He advised me to build a vehicle online and then come in to confirm the build and place a deposit. I went in on April 30 and confirmed what I wanted and placed a $500 deposit.

I’ve tried to address timeline (a general guess) a couple times and haven’t gotten anywhere. I’ve also tried to address pricing and also haven’t gotten anywhere. Yesterday, I still didn’t feel confident that an order had actually been placed and reached out again, asking for info on order number, pricing, timeline. What I received back was:
“order #a39h
on the pricing i have to wait on an invoice for z plan”

Is this usual/normal? Am I just expecting too much at this point?

Thank you in advance for entertaining my questions.
 

Molson

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Hi Albert @Granger Ford

I don’t know if I chose the wrong dealer or if this process is going as expected. I’d appreciate any insight you have.

I spoke with the salesman and he seemed very supportive and helpful. He advised me to build a vehicle online and then come in to confirm the build and place a deposit. I went in on April 30 and confirmed what I wanted and placed a $500 deposit.

I’ve tried to address timeline (a general guess) a couple times and haven’t gotten anywhere. I’ve also tried to address pricing and also haven’t gotten anywhere. Yesterday, I still didn’t feel confident that an order had actually been placed and reached out again, asking for info on order number, pricing, timeline. What I received back was:
“order #a39h
on the pricing i have to wait on an invoice for z plan”

Is this usual/normal? Am I just expecting too much at this point?

Thank you in advance for entertaining my questions.

That looks like a legitimate order number. Pricing may change between now and when your car gets built. Ford has been slowing increasing the prices on different options for the past 6 months so that might be why they won’t fully commit to it.
 

Laura

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That looks like a legitimate order number. Pricing may change between now and when your car gets built. Ford has been slowing increasing the prices on different options for the past 6 months so that might be why they won’t fully commit to it.
Thank you for that information. I wasn’t sure if it was legit and I just want to know that something has been done. I guess I’ve read too much about people getting emails, and I think that having received any written communication at all would have reassured me. As far as the pricing goes, the reality is that I’m going to pay what it costs. :)
 

69cuda340s

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Thank you for that information. I wasn’t sure if it was legit and I just want to know that something has been done. I guess I’ve read too much about people getting emails, and I think that having received any written communication at all would have reassured me. As far as the pricing goes, the reality is that I’m going to pay what it costs. :)
I got a PDF with detailed price quote from dealer I ordered from. I also got automated email directly from Ford the day order was placed. I get production date emails directly from Ford. Last email had button that takes me to ford tracker where all the details about the vehicle order can be viewed. For customer ordered vehicles this is how it is suppose to work. But some dealers order as their inventory and in that case its not customer ordered vehicle but dealer says its gonna be yours verbally.
 

69cuda340s

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He advised me to build a vehicle online and then come in to confirm the build and place a deposit. I went in on April 30 and confirmed what I wanted and placed a $500 deposit.
I never went into my dealer. I did Build and Price then clicked button to request quote from dealer. We spoke on the phone. He would send PDF with details showing the selected options. Then once I confirmed options he sent PDF with detailed price including taxes, tags, dealer fees ect. Then after that order was placed and I get automated status emails directly from Ford.
 

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