Ford Service is not ok

[Grift3r]

Have you tried disconnecting the battery cable? Sometimes this can reset the PCM (powertrain control module). Have you gotten the trouble codes read with an OBDII reader? Most auto parts stores have a code reader that they will connect to your car for free. The trouble codes will give you a much better idea of what's going on with the computer.

If I were you I would call the Ford customer care line again and ask them to send you a letter or email with their recommendation to drive the vehicle as is--that is something you definitely want in writing. Unless your car is equipped with Copilot 360+ the brakes will not function normally when the engine quits. Vehicles equipped with Copilot 360+ use an electric brake booster, so the brake work fine even with the engine off. Cars without an electric brake booster use vacuum from the engine to power a brake booster. If the engine quits you will lose vacuum power to the booster, and you'll have to step on the brake pedal much harder to stop.

Thanks for the info. I do have Copilot+ thankfully. I didn't know about that stuff with the brakes. I have tried calling and using the online chat and they all refuse to give me an answer. I know its to dodge legal responsibility. They said by tomorrow I should hear from someone. I don't want to even fart on the car, because I know if I do anything to this, they will throw liability in my face, so I'm just gonna let it alarm and scream, and Ill have the wife drop me off to work tomorrow I guess

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[Mark S.]

Thanks for the info. I do have Copilot+ thankfully. I didn't know about that stuff with the brakes. I have tried calling and using the online chat and they all refuse to give me an answer. I know its to dodge legal responsibility. They said by tomorrow I should hear from someone. I don't want to even fart on the car, because I know if I do anything to this, they will throw liability in my face, so I'm just gonna let it alarm and scream, and Ill have the wife drop me off to work tomorrow I guess

Honestly, if you have Copilot 360+ I wouldn't worry about driving the car. If the engine quits you can just pull over. The car is still under warranty, and you have a Ford rep telling you to go ahead and drive it. You've already driven it the way it is, so you're not gonna do any more damage than has already been done. Yeah, it'll be frustrating having to restart the thing if it quits, but that'd be far less frustrating to me than the wifey shuttle.

 

[CallMeBill]

Hey all,
Just sharing my current horror story for my Bronco Sport. So basically I got in a pretty bad accident where someone ran a red light and totaled my car ( a Jeep Wrangler). Because of this I decided I wanted a larger safer car and went with the Bronco Sport. I have the Outer Banks package with all the bells and whistles, was super happy. Here's the issues tho:

From delivery (about 1.5 months) I have had to fight with the local dealer to get in to have them look at my windshield which is warped. They said they can see it has an issue but back in Feb, didn't have any appointments available until April to "officially" inspect it and place an order. So I drive 1.5 hours to a different dealer, who fits me in after only a month, to tell me that I have to wait another month for the windshield to come in. Cool, fine whatever, I understand shortages.

When I went to leave (yesterday) after getting the glass ordered, my Bronco cut off. Weird, but didn't think much of it. This AM I have a Bronco that says "powertrain failure" and it will sometimes cut off when the car comes to a stop. Local dealer says "Cant see you till maybe end of April". When I ask about a loaner vehicle and maybe just dropping it off to wait I am told "Nah, thats not what we do". Cool.

Ford customer service says, just drive it until you can get an appointment with your local dealer. When I asked if they would "just drive" a vehicle which randomly cuts off with their kids in it, I was answered with a long huff. Cool. I'm such an inconvenience to you because my Bronco with 700 miles on it is a safety issue to my family, not to mention I have been dealing with a windshield issue already. Great customer service Ford.

So I called the dealer that is an hour and a half away and they will see me on Monday. Which means I now have to take another day off work, and cant drive my car to our ski trip tomorrow, and when the vehicle cuts off my PTSD from the accident flares up. Ford, couldn't give less of a shit. The PR person from Ford on this forum is super nice, but honestly the way this issue is being handled from Ford overall is not ok. I will update this post as things happen, I'm not expecting much though.

Even if this gets resolved, I will never buy a Ford again. I hope none of yall have to go through this shit.

I see you are in CO , would you mind letting me know which dealership(s) you've been having issues with so I can make sure I don't use them either. You can Message me the names so as to not list them in public.

 

[gman62]

Unfortunately you must have got a bad one. Go on any car forum and you will see similar stories about evert make and model. So good luck with the next car you buy. People are buying these as quick as they make them and they have been generally very favorably reviewed. So your issues are not inherent in the BS.

 

[Grift3r]

Unfortunately you must have got a bad one. Go on any car forum and you will see similar stories about evert make and model. So good luck with the next car you buy. People are buying these as quick as they make them and they have been generally very favorably reviewed. So your issues are not inherent in the BS.

I know . Was so excited about it and then this happens. Ive calmed down a bit since yesterday and we' will see how it goes.

 

[Grift3r]

*******************UPDATE**********

So at the end of the day, after multiple calls and chat fails, the "please don't sue us" department called me. They want to make it right. I am bringing the vehicle in to the dealer 1.5 hours away, however they are going to comp me for gas, time off work, and mileage put on my Bronco. Also I will be getting a loaner vehicle thanks to the dealer who has been very easy to work with. Things are looking up, we will see about repair times, and if they follow through with the promises. They sound genuine and it puts me in a much better mindset.

 

[Tall Timbers]

My Ford dealer is giving appointments 3 months out from the date they were made. Their normal compliment of 19 Techs is down to 9 as a result of the whole COVID mess. They're doing the best they can.

 

[Grift3r]

My Ford dealer is giving appointments 3 months out from the date they were made. Their normal compliment of 19 Techs is down to 9 as a result of the whole COVID mess. They're doing the best they can.

I totally understand being short staffed. My issue was with the local dealer just saying "meh, cant get you in, just drive it". When it is a vehicle with a safety concern it should be to have them drop it off ASAP, and then do your best to get them a loaner. If a loaner is not available, then a rental should be issued at the cost to the manufacturer. The good news is, for me, this is what is happening now. I worked in a car shop, and I understand appointments and labor availability and I absolutely respect them. However the response was less than compassionate from them, and such a dismissive stance for someone who has a vehicle which seems unsafe, let alone just bought it 2 months ago, is unacceptable.

 

[Moltenburn]

I also as a CO resident would like to know the name of this bad dealership.

 

[Retired Ford Tech]

Hey all,
Just sharing my current horror story for my Bronco Sport. So basically I got in a pretty bad accident where someone ran a red light and totaled my car ( a Jeep Wrangler). Because of this I decided I wanted a larger safer car and went with the Bronco Sport. I have the Outer Banks package with all the bells and whistles, was super happy. Here's the issues tho:

From delivery (about 1.5 months) I have had to fight with the local dealer to get in to have them look at my windshield which is warped. They said they can see it has an issue but back in Feb, didn't have any appointments available until April to "officially" inspect it and place an order. So I drive 1.5 hours to a different dealer, who fits me in after only a month, to tell me that I have to wait another month for the windshield to come in. Cool, fine whatever, I understand shortages.

When I went to leave (yesterday) after getting the glass ordered, my Bronco cut off. Weird, but didn't think much of it. This AM I have a Bronco that says "powertrain failure" and it will sometimes cut off when the car comes to a stop. Local dealer says "Cant see you till maybe end of April". When I ask about a loaner vehicle and maybe just dropping it off to wait I am told "Nah, thats not what we do". Cool.

Ford customer service says, just drive it until you can get an appointment with your local dealer. When I asked if they would "just drive" a vehicle which randomly cuts off with their kids in it, I was answered with a long huff. Cool. I'm such an inconvenience to you because my Bronco with 700 miles on it is a safety issue to my family, not to mention I have been dealing with a windshield issue already. Great customer service Ford.

So I called the dealer that is an hour and a half away and they will see me on Monday. Which means I now have to take another day off work, and cant drive my car to our ski trip tomorrow, and when the vehicle cuts off my PTSD from the accident flares up. Ford, couldn't give less of a shit. The PR person from Ford on this forum is super nice, but honestly the way this issue is being handled from Ford overall is not ok. I will update this post as things happen, I'm not expecting much though.

Even if this gets resolved, I will never buy a Ford again. I hope none of yall have to go through this shit.

Do you know about the start stop function?

 

[Grift3r]

Do you know about the start stop function?

I do. This wasn't the same thing. The vehicle would completely shut off. Just found out it was the shifter, so will have to wait on parts for that to come in.

 

[Mick2022OB]

I should add that when I spoke with Ford on the phone (like the company, not my dealer) they asked if I had gotten any of the extended warranties. When I said no, she said there wasn't much they could do then. Why the HELL does the extended warranty matter when I haven't owned this vehicle for 2 months!!??

The extended warranty may have provide some dollar amount towards a rental.

 

[ROADTRIP]

I believe every Ford shop is a problem and it didn't just start during covid. Anytime you have to wait 3 month for an appt for oil change and 1 hour to have an oil change done its a problem plus your car will smell like food cause they decided to test it by going to lunch. The sales team at my local Ford is awesome the shop is horrible.

 

[omahafordowner]

I stopped reading after you stated you bought a Bronco Sport because it was larger than a Wrangler.

 

[Grift3r]

I stopped reading after you stated you bought a Bronco Sport because it was larger than a Wrangler.
[/QU

I said I wanted a larger and safer car. I had a two door 2006 wrangler. Thanks for your amazing contribution to this thread.

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