Ford Pass wasn’t working…

[Warped9]

So a week or so ago when I went to start my BB remotely before going out I noticed somehow I had been signed out of my Ford Pass app. But when I tried to sign back in it wouldn't accept my login. I tried changing my password which it seemed to accept, but I still couldn’t sign in.

At this point I wondered if the app was corrupted or something, but I didn’t have time to think about it. So I just started the vehicle old school.

Throughout the day whenever I tried to sign in it just refused to accept my login. After work I dashed down to the local Ford dealership and got there just before they closed for the weekend. Someone there tried their best to help me but to no avail. We even reset the system in the car and while I could connect my phone I still couldn’t sign in. He then suggested I make an appointment when convenient to have the system flashed.

So I left it at that and went home. The next day I was thinking about this over morning coffee and tried once more to login. This time I reconsidered the message I kept getting: the country listed at login must match the country in you Ford account profile.

Now this was wtf because I had never changed my account profile. Nonetheless I signed into my Ford account via the local dealership website and found my profile info was missing. More specifically my address and in extent my country of residence. Only my name, phone number and vehicle were there.

So I re-entered the info and tapped ”activate” then signed out. When I went to login to my Ford Pass app—voila!, it work.

Now I don’t understand how my info got erased. I’m wondering if the app updated and somehow my info had been partially wiped.

I have no idea, but I’m glad it’s working again.

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[thomasm23]

So a week or so ago when I went to start my BB remotely before going out I noticed somehow I had been signed out of my Ford Pass app. But when I tried to sign back in it wouldn't accept my login. I tried changing my password which it seemed to accept, but I still couldn’t sign in.

At this point I wondered if the app was corrupted or something, but I didn’t have time to think about it. So I just started the vehicle old school.

Throughout the day whenever I tried to sign in it just refused to accept my login. After work I dashed down to the local Ford dealership and got there just before they closed for the weekend. Someone there tried their best to help me but to no avail. We even reset the system in the car and while I could connect my phone I still couldn’t sign in. He then suggested I make an appointment when convenient to have the system flashed.

So I left it at that and went home. The next day I was thinking about this over morning coffee and tried once more to login. This time I reconsidered the message I kept getting: the country listed at login must match the country in you Ford account profile.

Now this was wtf because I had never changed my account profile. Nonetheless I signed into my Ford account via the local dealership website and found my profile info was missing. More specifically my address and in extent my country of residence. Only my name, phone number and vehicle were there.

So I re-entered the info and tapped ”activate” then signed out. When I went to login to my Ford Pass app—voila!, it work.

Now I don’t understand how my info got erased. I’m wondering if the app updated and somehow my info had been partially wiped.

I have no idea, but I’m glad it’s working again.

Are you using an iPhone or Android device?

What version of FordPass do you have installed on your device?

What is the Build version of SYNC you currently have installed?

 

[Warped9]

Are you using an iPhone or Android device?

What version of FordPass do you have installed on your device?

What is the Build version of SYNC you currently have installed?

I’m using an iPhone 14. Ford Pass is most recent version I downloaded from the App Store last Saturday, although there appears to be a recent update as of two days ago. My 2024 Big Bend has Sync 3.

 

[Dude]

I’m using an iPhone 14. Ford Pass is most recent version I downloaded from the App Store last Saturday, although there appears to be a recent update as of two days ago. My 2024 Big Bend has Sync 3.

All ‘21-‘24 Bronco Sports are Sync 3, you need the specific version -
called Build xxxxx_PRODUCT

here is how to find it:

To find your Sync 3.4 Build Version (do not scan for updates):

Select SETTINGS tab, then
Select GENERAL tab, then
Select ABOUT SYNC tab

It will show the Build Version

 

[thomasm23]

Are you using an iPhone or Android device?

What version of FordPass do you have installed on your device?

What is the Build version of SYNC you currently have installed?

Most current version of iOS is 18.4.1
Is this what you have installed?

5.17.1 is the current version of FordPass.
Is this what you have installed?

Current Build of SYNC 3.4 is 23188
Is this what you have installed?

Please check all of the above and respond back.

 

[Warped9]

Most current version of iOS is 18.4.1
Is this what you have installed?

5.17.1 is the current version of FordPass.
Is this what you have installed?

Current Build of SYNC 3.4 is 23188
Is this what you have installed?

Please check all of the above and respond back.

Yes, iOS 18.4.1
Yes, FordPass Connect 5.17.1
I’ll check the current build of SYNC when I go out to the car later this morning.

 

[Warped9]

I’ll check the current build of SYNC when I go out to the car later this morning.

Yes, iOS 18.4.1
Yes, FordPass Connect 5.17.1
Yes, SYNC build version 23188

 

[Dude]

The good news as you said in Post #1 is FordPass App is working fine now and you also have iOS, FordPass App and Sync at their latest versions

 

[Warped9]

I haven't really explored much of the items on the display screen. I'll have to do that sometime to familiarize myself with what is there.

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