Alternator Dead At 7k miles

[GeoPR]

I recently took my car in for oil change. I left the dealer and 2 days after my engine did not start and I got it towed to the dealership for another diagnosis. The dealer technician diagnosed a faulty alternator and stated improper use of the vehicle. He said that since it is NOT designed for OFF ROADING I am responsible for any damage. He claims this because there was some splash and dirt around the engine Bay Area. It seems it is the first reported faulty alternator and I am thinking there’s more to the root cause of the failure than what they claim. For this reason the dealership claims negligence and declined my claim under warranty. ($1,186 fix) After a few laps with the supervisor he went down to ($675) labor not included. Called other dealerships and they claim it's suspicious since they haven't received any other lead on alternator replacement.

The dealership claims they sent the diagnostic to Ford Motor Company and they also declined the warranty.

Ford Puerto Rico post implied that a little mud does no damage (off-roading in mud pools) on this post they have the same Bronco Sport vehicle I own.

Do you guys think we should have this alternator claimed under warranty to rest this case or should we pursue to legal action for false advertisement?

Please advise my next steps and you may also DM.

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[Fossil]

maybe they read your post about getting out of a mud pit

 

[Bronclahoma]

Did you get the alternator under water?

 

[JetEngr19]

Mud will definitely cause the alternator to fail. It’s a well known issue on the Ford Rangers. The owners manual states not to do water crossings deeper than the wheel hubs for this reason. I’m not sure what our BS owner’s manual state. If it says something similar then your warranty is probably void.

 

[Ford Motor Company]

I recently took my car in for oil change. I left the dealer and 2 days after my engine did not start and I got it towed to the dealership for another diagnosis. The dealer technician diagnosed a faulty alternator and stated improper use of the vehicle. He said that since it is NOT designed for OFF ROADING I am responsible for any damage. He claims this because there was some splash and dirt around the engine Bay Area. It seems it is the first reported faulty alternator and I am thinking there’s more to the root cause of the failure than what they claim. For this reason the dealership claims negligence and declined my claim under warranty. ($1,186 fix) After a few laps with the supervisor he went down to ($675) labor not included. Called other dealerships and they claim it's suspicious since they haven't received any other lead on alternator replacement.

The dealership claims they sent the diagnostic to Ford Motor Company and they also declined the warranty.

Ford Puerto Rico post implied that a little mud does no damage (off-roading in mud pools) on this post they have the same Bronco Sport vehicle I own.

Do you guys think we should have this alternator claimed under warranty to rest this case or should we pursue to legal action for false advertisement?

Please advise my next steps and you may also DM.

Hi there! Can you send us a message with your VIN and Ford dealership name? I’ll look into this on my end. Thanks!

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