FoMoCo Forum Rep Assistance.

[bjbena]

They have been involved in my rear brake pad moose call/ship yard noise investigation. Replacing the rear pads by warranty.

Which, by law, you are entitled to anyways with, or without an online rep's help.

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[Kritas]

Virtually everywhere that I go today, the businesses are short-handed and are having a hard time hiring experienced staff. Customer service has taken a big hit. In the last week, I've heard this from my eye doctor, my internist, the Ford dealer, a local mechanic, a local transmission shop, and a local tire shop.

I've been wondering where the hell everyone went. It's as if a quarter of our workforce just vanished during the last couple of years.

 

[Mark S.]

I've been wondering where the hell everyone went. It's as if a quarter of our workforce just vanished during the last couple of years.

This may answer some questions. (DISCLAIMER: I don't endorse these attitudes, I'm just reporting.)

https://www.pewresearch.org/fact-tank/2022/03/09/majority-of-workers-who-quit-a-job-in-2021-cite-low-pay-no-opportunities-for-advancement-feeling-disrespected/

 

[DaveInSA]

Virtually everywhere that I go today, the businesses are short-handed and are having a hard time hiring experienced staff. Customer service has taken a big hit. In the last week, I've heard this from my eye doctor, my internist, the Ford dealer, a local mechanic, a local transmission shop, and a local tire shop.

I've been wondering where the hell everyone went. It's as if a quarter of our workforce just vanished during the last couple of years.

A lot, like my father, retired. It's not just young people that are fed up with working wages/conditions. It's older people that have realized/decided they don't need to work any more.

 

[Kritas]

A lot, like my father, retired. It's not just young people that are fed up with working wages/conditions. It's older people that have realized/decided they don't need to work any more.

Yep, like me. My staff and I worked at home for 2 years with great results and were cited as exemplary telecommuting examples. My employer acted as if they'd learned a lesson during the pandemic. They could lower costs and increase staff productivity and satisfaction by letting us work remotely. But then some fatcat gave them $50m for a new research building with their name on it and the whole plan changed. New building, gotta fill it up!

No thanks, I don't need to work. I'm not going back to driving 1.5 hours a day minimum, regardless of salary. Buh-bye, my lifetime of clinical research experience and I were gone.

 

[MHUNTOON]

Dear FoMoCo Rep,

As of this morning, my truck is now built and awaiting shipment. Would you be ok with me just flying out to Hermosillo and driving it home?

Thanks,

Anxious Owner


I'll let everyone know if I get a positive response : )

 

[Major Kong]

A lot, like my father, retired. It's not just young people that are fed up with working wages/conditions. It's older people that have realized/decided they don't need to work any more.

Confirmed
Listen to scanner through the day
First responders, Law Enforcement & Firemen
Retirement well wishes usually broadcasted by radio
Tons of'em left the last couple years
Way more than previous years
Personal belief
Mandatory vaccine dropouts
Can't blame'em a bit

 

[MHUNTOON]

Confirmed
Listen to scanner through the day
First responders, Law Enforcement & Firemen
Retirement well wishes usually broadcasted by radio
Tons of'em left the last couple years
Way more than previous years
Personal belief
Mandatory vaccine dropouts
Can't blame'em a bit

I'm a 911 dispatcher ... trust me, this is a far more common occurrence than it used to be. We're all getting depleted badly.

 

[13MikeH]

Virtually everywhere that I go today, the businesses are short-handed and are having a hard time hiring experienced staff. Customer service has taken a big hit. In the last week, I've heard this from my eye doctor, my internist, the Ford dealer, a local mechanic, a local transmission shop, and a local tire shop.

I've been wondering where the hell everyone went. It's as if a quarter of our workforce just vanished during the last couple of years.

they did...many found it easier to live without a job with incentives to do so. I'll leave it at that.

 

[13MikeH]

I'm a 911 dispatcher ... trust me, this is a far more common occurrence than it used to be. We're all getting depleted badly.

thank you for your severely needed and exceedingly underpaid efforts. As someone on the other end of that dispatch...it gets crazy and I have no idea how yall keep up. We'd run 6000 calls a year, and that was ONE department in a county of 30. I can't imagine the storms that would come and not a truck or ambulance was available...bless you for what you do.

 

[13MikeH]

This may answer some questions. (DISCLAIMER: I don't endorse these attitudes, I'm just reporting.)

https://www.pewresearch.org/fact-tank/2022/03/09/majority-of-workers-who-quit-a-job-in-2021-cite-low-pay-no-opportunities-for-advancement-feeling-disrespected/

when I was hired into my current job, there were 300 applicants per position. Ann Arbor Fire Dept had 1000 applicants for four jobs. One was already set aside for the Chief's nephew...and two others were guaranteed to women... Sounding like the proverbial (literal old man) we were happy to have any job, and we weren't paid enough and we liked it. We were thankful to have a job. Today, 'kids' can 'earn' millions on youtube talking nonsense. This world is not improving. It's foolishly declining into less deserves more. That's not how this nation was built. The struggle is important. It teaches appreciation for your climb.
The lack of advancement, that's part of the same cycle...those at the top feel entitled to their golden parachute, and rather than reinvesting in their company and services (reads employees) they only want to ensure their stock options and buyout are maximized. It's all about the concentration of wealth. We've lost site of what's important.

 

[MHUNTOON]

thank you for your severely needed and exceedingly underpaid efforts. As someone on the other end of that dispatch...it gets crazy and I have no idea how yall keep up. We'd run 6000 calls a year, and that was ONE department in a county of 30. I can't imagine the storms that would come and not a truck or ambulance was available...bless you for what you do.

Thank you, sir. We certainly keep busy.

 

[Flash]

Thought I'd add my 2 cents worth about Ford Customer Service.

Just got a phone call from the dealer I bought my Bronco from and the woman advised me about the recall for the oil separator, which I already knew about.

Anyway, she said it would take about 15 minutes and they'd be happy to send a technician to my house to do it so I wouldn't be inconvenienced, so he'll be here tomorrow at 1PM.

That's what I call Customer Service.

 

[Meanderthal]

Thought I'd add my 2 cents worth about Ford Customer Service.

Just got a phone call from the dealer I bought my Bronco from and the woman advised me about the recall for the oil separator, which I already knew about.

Anyway, she said it would take about 15 minutes and they'd be happy to send a technician to my house to do it so I wouldn't be inconvenienced, so he'll be here tomorrow at 1PM.

That's what I call Customer Service.

Your dealership has excellent customer service. However, this thread is looking for information about the representative here in the forum. I wish that all dealerships had the kind of customer service you are getting.

 

[Flash]

Figured this was the best place to post as there were so many adverse comments...

Edited to add:

The guy arrived at 12:55 for a 1PM appointment, so he's punctual.

He inspected my part, said it wasn't defective and after 10 minutes he was gone.

I loved it.

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