Returning with Points

[pressure23]

HI, love the forum and hate to use it to complain, but this is my first Ford and man I want to like them but they make things very hard where other manufacturers are easy. I bought an Aeroskin for my son's Bronco Sport as a surprise as he went back to college and the long ride of bugs! Ended up he wants to avoid any type of add on like that. Never took it out of the box so wanted to just simply return it. Brought it to the Ford dealer where I bought it, in the box all wrapped up. He said we as a dealer can't do anything with accessory returns. We will leave it here, but you have to call Ford Accessories. I call them and they say it has nothing to do with them (how is that possible?) and that the dealer must initiate the return. She started blaming them, but I'm the customer can't you just fix it so I can be on my way. She calls the dealer. I'm on hold for 15 minutes. She comes back and says she's still on hold with dealer and they will have to open a case. A case? Things seem challenging at Ford. It's all systems and people I get, but man you have the return in the box just process it. Let's see how long the case takes.

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[BourbonRunner]

Truth is you're probably better off throwing it on the classifieds here and selling it locally than trying to return it. Dealers aren't set up for parts returns unless there's a defect, hence the "case" reference.

If I was any closer I'd meet you up and give you what you've paid. You'll probably find someone on here that is local an would do the same.

 

[pressure23]

I’ll get over it…it just seems way too complicated. You’re right I can probably get rid of it here faster. Brand new in the box! Lol

 

[db7512]

HI, love the forum and hate to use it to complain, but this is my first Ford and man I want to like them but they make things very hard where other manufacturers are easy. I bought an Aeroskin for my son's Bronco Sport as a surprise as he went back to college and the long ride of bugs! Ended up he wants to avoid any type of add on like that. Never took it out of the box so wanted to just simply return it. Brought it to the Ford dealer where I bought it, in the box all wrapped up. He said we as a dealer can't do anything with accessory returns. We will leave it here, but you have to call Ford Accessories. I call them and they say it has nothing to do with them (how is that possible?) and that the dealer must initiate the return. She started blaming them, but I'm the customer can't you just fix it so I can be on my way. She calls the dealer. I'm on hold for 15 minutes. She comes back and says she's still on hold with dealer and they will have to open a case. A case? Things seem challenging at Ford. It's all systems and people I get, but man you have the return in the box just process it. Let's see how long the case takes.

IMO the accessories stores and some dealerships do not have a good working relationship. My dealership has had their name removed from the order drop down on the accessories order site. The dealership will order for me but I have to get management involved for them to honor prices especially labor cost.

 

[Arcee]

Accessories purchased at a dealership must be returned to that dealership (they cannot be returned via Ford Accessories). Accessories purchased online via the Ford Accessories website can only be returned via the website (they cannot be returned to a dealer.) It isn't surprising that Ford Accessories would point you back to the dealer. It is rather surprising that the dealer said they "can't do anything" with accessory returns; that's basically just the parts person not wanting to do the work to process the return and get your points reinstated. Very frustrating for sure.

It almost seems like Ford Accessories is a separate, independent subsidiary of Ford and does not share any order information with dealers. They are most likely not connected systematically and cannot process each others returns.

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