My Ford Service Grade was F

[NJBronco]

That's really inexcusable. I'm glad they made things right, but thanks for posting. This is a good warning to people to make sure they fully inspect their vehicle before driving away from the dealership.

The last time I had my F150 serviced, the tech pulling it out of the bay misjudged the turn. There was a tow truck sitting outside of the bay. The tech bumped the tire of the tow truck with my truck's bumper.

The dealer brought me out to look at the "damage"....There was a small scuff mark about 1" long.

He apologized profusely, and offered to repair it, pull the bumper and repaint it.

I told him not to worry about it. After discussing it with him, he went into the body shop, grabbed a can of touch up paint, sandpaper and a cloth. He made a quick touch up on the spot.

I read what happens at other dealers, and am very happy to have 2 quality dealers in a 30 minute drive.

Agree it happens and glad to hear your dealer owned up to it and took care of it.

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[NJBronco]

I also got an oil change when they did the 2 repairs and just started getting this notice. Look like they did the oil change but they did not RESET it. Anyone know how to reset the oil life setting?

 

[Central Jersey]

I also got an oil change when they did the 2 repairs and just started getting this notice. Look like they did the oil change but they did not RESET it. Anyone know how to reset the oil life setting?

If you have the big display ( first edition, outerbanks and badlands). I think the difference is the Big display and small display. First video mentions a ”settings” option my Big Bend does not have that, second video is the way my big bend works .



if you are like me and got the smaller display ( base and big bend)
just after the 28 minute mark

 

[tifpwg]

Service appointment was made to get 2 things done.

1. Water build up in the 3rd brake light.
2. Passenger side rear power window malfunctioning.

Overall dealer fixed the problem but not without leaving me really questioning Ford Brand Quality Workmanship.

Long story short, dealer took my car in to replace the 3rd brake light. What I got back was more issues and several new damages to the car because of a grade level D mechanic what appear to be careless or clueless about quality of work. His workmanship directly reflect on Ford Brand and I give that a failing F.

Remeber, I went in for 2 repairs and end result were way more damages and now new repairs to be made simply because of poor workmanship.

Here is the list and photos of what I got back:

1. 3rd brake light housing also have the rear spray nozzle built into it. Well that was facing the sky not the winshield.

2. Non functioning rear spray nozzle. I suspect the fluid hose must have been bent or disconnected at install since no fluid was coming out of it which was facing the sky.

3. Dents all over the Trunk around the 3rd brake light housing from God knows what the heck mechanic was doing to get that in there. Clearly pounding that 3rd brake light in there.

4. Rear defroster connecting was disconnected (I simply connected it).

5. Extreme poor job putting back all the trunk plastics and some were not even put back all the way.

6. Dirt marks on my ceiling (it happens but man clean it up).

7. They replaced the rear passenger door power window motor. I'm guessing the mechanic had a flat head screw driver or something and slashed the door.

I am not sure if there is a QC process after the work is done but clearly that was not done. Big miss and bigger mess. More damage and repair needed than going in. Ultimately more resource, wasted expense, and questioning the Ford Brand. I spoke to the service manager and he too was shocked and took care of it all so overall it is water under the bridge. What I don't know is did they hold the mechanic accountable or question if SOP were followed? End product or work should not go out without QC and I'm sure it was hard to miss.

See photos and share your service expierence.

I've owned 2 Lincoln MKCs over the past 4 years. I've been SO spoiled with the concierge white glove pick-up and return service.

Going back to a Ford and dealing with the service department is the one thing that almost stopped me from ordering a BS. I've had Ford service issues, not actual damage, but warranty work not being done right or forgetting to reset the oil change light. Even dirty footprints and handprints inside.

I don't put up with shotty service so I'm really hoping Ford service is better this time.

 

[NJBronco]

If you have the big display ( first edition, outerbanks and badlands). I think the difference is the Big display and small display. First video mentions a ”settings” option my Big Bend does not have that, second video is the way my big bend works .



if you are like me and got the smaller display ( base and big bend)
just after the 28 minute mark

SUPER helpful!!!! Just did it and thank you very much.

 

[Mark S.]

SUPER helpful!!!! Just did it and thank you very much.

Did you pull the dipstick and look at the oil to be sure they actually changed it?

 

[GCross762]

Dont get Ford mixed up with STEALERSHIPS.
Ford dont hire them the dealers do. Dealers buy their cars from Ford and Ford pays on warranty. Ford dont check the quality. As an old dog tech that retired from the dealer I can tell you that the quality of mechanics out there have dropped substantially. Its embarrassing.

 

[NJBronco]

Did you pull the dipstick and look at the oil to be sure they actually changed it?

Oh man..... that is great suggestion...got me worried based on my result I went and checked the oil in the garage right away. Oil is good.....thank goodness. Then I got to admire the engine cover and hood struts

 

[gcbroncosport]

Those dents! Those dents!!

That's among the worst quality work have ever seen... Just sad. Dealers HATE doing warranty work, especially on cars not bought from them, because their reimbursement rates are lower.

Crazy how that tech thought they could get away with that level of really bad quality work... I say go ahead and name the dealer to help out others. Knowing dealers to avoid is golden...

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